Shop Phone (formerly Scout)

Shop Phone (formerly Scout)

by How Many Steps Inc.

Grow sales through abandoned alerts and VIP notifications

4.9 of 5 stars(155 reviews)

Better Order Recovery

Data shows Phone & SMS recover more orders than just email. If visitors leave their # Shop Phone alerts you about it with push notifications

Higher Customer Retention

Shop Phone builds trust. Merchants enjoy 3x higher customer lifetime value when they contact the right customer at the right time

In App Push Notifications

Shop Phone watches your store 24/7 - recommends actions through native push alerts to deliver the best retail customer experience possible

About Shop Phone (formerly Scout)

Your business has moved online, now you need a way to keep your 1-on-1 customer relationships alive.

If you sell custom, high-end, or specialty products like furniture, electronics, or motor equipment, your customers are used to seeing them in store. Before they buy, they want to ask you detailed questions, and make sure the specs are just right for their needs.

Thanks to COVID-19, that’s no longer possible. You need a new sales channel.

Your customer relationships have a way to live online – and on the phone. Quickly answer questions, confirm product specifications, and help customers make the decision to buy with Shop Phone.

Recover abandons fast

Get an alert when a customer leaves without checking out, so you can call to build your relationship and recover the sale

Know who to call first each day

See a prioritized list of promising leads and valuable customers. Like a virtual assistant, Shop Phone tells you who to follow up with to increase your sales

iPhone and Android Apps

Get the Shop Phone mobile app on either iPhone or Android, and invite as many team members as you wish to receive your alerts

Prioritize customer service (coming soon)

Add one phone line to multiple devices so your whole team can respond right when customers need them

Get the convenience of a business phone (coming soon)

No need to hand out your personal cell number. Get a custom business number that’s local to your customers

Experience caller ID of the future (coming soon)

Know customer purchase history before you answer, and wow them with your customized service.

Here’s how Shop Phone works:

  1. We sync seamlessly with your Shopify store and customer list.
  2. You set your notification filters so we only alert you aboue the customer events you wish to know about
  3. Each day, you receive a list of customers to call, based on their recent activities.
  4. You close more sales, recover more abandoned carts, and continue developing your customer relationships.
  5. Invite you team members to maintain fast response times and great pre-sale and post-sale follow up customer service

App highlights:

  • Multiple new sales channels: Call and text your customers so you can communicate how they want.
  • Abandoned cart recovery alerts: Get notified when a customer leaves your Shopify store without checking out so you can close the sale.
  • Customer retention alerts: Find out who your VIP customers are so you can nurture your relationship and build loyalty.
  • Daily call lists: See which leads to follow up with first to maximize sales opportunities.

Integrates with

  • Slack,
  • WhatsApp,
  • Gorgias,
  • iPhone,
  • Android

See the app in action

Explore how the app works in an example store.

View example store


Pricing 14-day free trial

See all pricing options
Basic Plan


$7 for each user account created after install

  • Abandoned Checkout Alerts

  • VIP Customer Alerts

  • Repeat Customer Alerts

  • Follow up Customer Alerts

  • New Customer

  • Email Support (within 24 hours)

* All charges are billed in USD. Recurring charges, including monthly or usage-based charges, are billed every 30 days.

4.9 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.
  • 5 of 5 stars
    93% of ratings are 5 stars
  • 4 of 5 stars
    3% of ratings are 4 stars
  • 3 of 5 stars
    1% of ratings are 3 stars
  • 2 of 5 stars
    1% of ratings are 2 stars
  • 1 of 5 stars
    2% of ratings are 1 stars

Most recent reviews

Naptural Beauty Supply LLC.

I have used this app for almost 2 years, I love it, it advises me when a customer abandons checkout. I REALLY love that it tracks my consistent customers purchases, so that I can reward their loyalty! Ahmad is awesome, he called me and gave me advice on my website and how to improve it for a better customer experience and higher conversion rate!

Developer reply

October 28, 2020

Thanks for the kind review, LaShesia. It was my pleasure. I love that you have customers who've bought 20, 30, 40 times from you again and again. That kind of customer retention is world class. Keep it up! Let's get to 100 order retention rates in 2021!

Sherabo Organics

I love love this app. I have used it to connect with my customer. It helps me recover sales and connect with customers in real time. The on the cake is the support you will get from the Shop phone support team. I recommend it highly. The value of your monthly investment is is more than what you pay.

Developer reply

October 27, 2020

Thanks Olivia. We look forward to keep working with you!

Platonic Jewels

Perfect comunication on time. They are really honest and correct, always trying to help in a straight way. Thanks for creating this App

Developer reply

October 27, 2020

Thanks Jamila. We love your insect jewelry and really look forward to keep working with you. Can't wait to see what you get up to.