Scout CRM (Shop Phone)

Name: Scout CRM (Shop Phone)
Brand: HMS Commerce
Rating: 4.5 (82 reviews)

Pricing: Free plan available
Rating: 4.5 (82)
Developer: HMS Commerce

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Your store's automated personal assistant with actionable alerts.

Customer relationships are your competitive advantage Large retailers and marketplaces will never create a true trusted 1 on 1 relationship with their customers. They will never personally call a VIP customer and say “thank you.” Walmart will never call a large abandoned checkout customer and ask them how they can help them solve their needs. They will always look at customers like numbered transactions and automate every single thing, whereas you look at your customers like assets.

Alerts you who you should call when you need to call them
Abandoned checkouts, VIP & Repeat Customer and Selected Product notifications
Abandoned Checkout & Thank You Emails automation

Languages

English

Works with

Slack
WhatsApp
Gorgias
iPhone
Android
Airtable

Pricing

Free

Limit of 100 total Abandoned Checkout Alerts
Email Support
VIP & Repeat Customer Alerts
Follow up & New Customer Alerts

Basic Plan

$9 / month

Free everything, plus
Live Checkout Creation Alerts
Auto Thank You & Abandon Checkout Emails
Unlimited Alerts
Unlimited Members

Pro Plan

$29 / month

Everything in Basic, plus
Low Inventory Alert
Product Purchase Alerts
Tags Alerts
Phone support

All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options

Reviews (82)

Overall rating

4.5

Counts per rating level

87% of ratings are 5 stars
71
9% of ratings are 4 stars
7
1% of ratings are 3 stars
1
1% of ratings are 2 stars
1
2% of ratings are 1 stars
2

All reviews

What merchants think

This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.

Feedback submitted

Merchants highly recommend this tool for its effective abandoned cart recovery, with some achieving up to 70% recovery rates. They value the personalized follow-ups via calls, SMS, email, WhatsApp, and Facebook Messenger, which enhance sales and customer relationships. The real-time alerts and responsive support team are also praised for their reliability and helpfulness, making it a valuable asset for improving sales and customer engagement.

August 8, 2025

It quit working. There is no support option. The PIN system is a problem, and we cannot disable it. That means, every 30 days, one must reauthenticate to use the APP. I got it to work partially. No alerts were coming out. I attempted to update the App for our sole sales staff, but it wouldn't accept the phone number. I tried the 833 number for support - I got a buzzing sound. I tried to schedule a call, but the Calendly link does not work. When working with not all the bugs, it would be great. I think the developer quit fixing issues on it.

NetworkTigers

United States

Almost 7 years using the app

Edited June 21, 2025

Really like this app. 5 stars This app help me to se what the customer bought and I can have an after purchase conversation with the customer. Same goes with abandonment carts.

Gold Cosmetics & Supplies

United States

Over 6 years using the app

January 30, 2024

Was great but now is horrible I am deleting it!! Zero help contacting them unlike before when I started using it. It has stopped working completely now.

Organic Chix

United States

Almost 5 years using the app