Shop Phone (formerly Scout)

Shop Phone (formerly Scout)

by How Many Steps Inc.

Grow sales through abandoned alerts and VIP notifications

4.9 of 5 stars(179 reviews)

Better Order Recovery

Data shows Phone & SMS recover more orders than just email. If visitors leave their # Shop Phone alerts you about it with push notifications

Higher Customer Retention

Shop Phone builds trust. Merchants enjoy 3x higher customer lifetime value when they contact the right customer at the right time

In App Push Notifications

Shop Phone watches your store 24/7 - recommends actions through native push alerts to deliver the best retail customer experience possible

About Shop Phone (formerly Scout)

Customers are more likely to buy if you show a phone number

Kissmetrics, a leading website conversion tracking tool, saw that websites with a clearly displayed phone number see 0.5% increase in conversion rates. Since most e-commerce conversion rates are 1%-2% this is a huge increase in sales.

Your business has moved online, now you need a way to keep your 1-on-1 customer relationships alive.

If you sell custom, high-end, or specialty products like furniture, electronics, or motor equipment, your customers are used to seeing them in store. Before they buy they want to ask you detailed questions and make sure the specs are just right for their needs.

Thanks to COVID-19 you need a new 1-on-1 sales channel.

Your customer relationships live online – and on the phone. Quickly answer questions, confirm product specifications, and help customers make the decision to buy on your store with Shop Phone.

Recover abandons fast

Get an alert when a customer leaves without checking out, so you can call to build your relationship and recover the sale

Know who to call first each day

See a prioritized list of promising leads and valuable customers. Like a virtual assistant, Shop Phone tells you who to follow up with to increase your sales

iPhone and Android Apps

Get the Shop Phone mobile app on either iPhone or Android, and invite as many team members as you wish to receive alerts

Prioritize customer service (coming soon)

Add one phone line to multiple devices so your whole team can respond right when customers need them

Get the convenience of a business phone (coming soon)

No need to hand out your personal cell number. Get a custom business number that’s local to your customers

Experience caller ID of the future (coming soon)

Know customer purchase history before you answer, and wow them with your customized service.

Here’s how Shop Phone works:

  1. We sync seamlessly with your Shopify store and customer list
  2. You set your notification filters so we only alert you about the customer events you wish to know about
  3. Each day you receive a list of customers to call based on their recent activities
  4. You close more sales, recover more abandoned carts, and continue developing your customer relationships
  5. Invite team members to maintain fast response times and provide great pre-sale and post-sale follow up customer service

App highlights:

  • Multiple new sales channels: Call or SMS your customers so you can communicate how they want.
  • Abandoned cart recovery alerts: Get notified when a customer leaves your Shopify store without purchasing so you can close the sale.
  • Customer retention alerts: Find out who your VIP customers are so you can nurture relationships and build loyalty.
  • Daily call lists: See which leads to follow up with now.

Integrates with

  • Slack,
  • WhatsApp,
  • Gorgias,
  • iPhone,
  • Android

See the app in action

Explore how the app works in an example store.

View example store

Media gallery




  • Limit of 100 total abandoned alerts
  • Alerts include: Abandoned Checkout, VIP & Repeat Customer, Follow up & New Customer Alerts
  • Email support

Basic Plan


  • Everything in Free, plus
  • *New* Live Checkout Creation
  • Unlimited alerts
  • Unlimited team members
  • Quick phone support

* All charges are billed in USD. Recurring charges, including monthly or usage-based charges, are billed every 30 days.

4.9 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.
  • 5 of 5 stars
    93% of ratings are 5 stars
  • 4 of 5 stars
    4% of ratings are 4 stars
  • 3 of 5 stars
    1% of ratings are 3 stars
  • 2 of 5 stars
    1% of ratings are 2 stars
  • 1 of 5 stars
    2% of ratings are 1 stars

Most recent reviews

YourDeal India

Great app. used it for a long time. timely messages to abandoned checkout does make a difference... thanks


I've heard about this app from multiple shop owners. After trying it for a while... By far the most underrated app on Shopify. 6 out of 5 stars! Thank you Shop Phone!

Mika & Mia Online Shop