Shop Phone Alerts & Auto Email

Shop Phone Alerts & Auto Email

by HMS Commerce

Get alerted on Abandoned Checkouts, LTV, Low Inventory & more

4.9 of 5 stars(183 reviews)

Important Shop Notifications

Get instant in-app push notifications about important customer actions. These alerts will help you recover and retain more sales.

WhatsApp Communication + more

Use WhatsApp, Email, Phone calls, Text/SMS or FaceTime to talk to the right customers at the right time, with pre-set templates. More sales!

Auto Thank You + Abandon Email

Save time by sending personalized plain text emails each morning to new customers and abandoned checkouts. Thank you emails create trust!

About Shop Phone Alerts & Auto Email

Customer relationships are your competitive advantage

Large retailers and marketplaces like Amazon will never create a true trusted 1 on 1 relationship with their customers. For example, Amazon will never personally call a VIP customer and say “thank you.” Walmart will never call a large abandoned checkout customer and ask them how they can help them solve their needs. They will always look at customers like numbered transactions and automate every single thing, whereas you look at your customers like assets.

As a small business owner, you have the ability to build authentic relationships. And let word-of-mouth be your true form of marketing.

Small businesses shouldn't over-automate

Automation is a great tool to help you do more in less time. But far too many times we see small businesses over-relying on automation when a 1 on 1 conversation would result in much much better results. Shop Phone has email automation but our core value is letting you know who and when you should not automate.

Just because your business is online doesn’t mean you can’t have 1 on 1 conversations

Your customer relationships live online, on WhatsApp, on the Phone and Text/SMS. With Shop Phone you can quickly answer questions, confirm product specifications, and help customers make the decision to buy through these communication channels.

If you sell custom, high-end, or specialty products like furniture, electronics, or motor equipment, your customers are used to seeing them in store. Before they buy they want to ask you detailed questions and make sure the specs are just right for their needs.

Recover abandons fast

Get an alert when a customer leaves without checking out so you can call to build your relationship and recover the sale

Know who to call first each day

See a prioritized list of promising leads and valuable customers. Like a virtual assistant, Shop Phone tells you who are your best customers you should call and thank or follow up with today

WhatsApp commerce

Turn each customer alert into a quick and relevant WhatsApp conversation through Shop Phone

Automated Thank You emails and Abandoned Checkout emails

Send automated plain text personalized looking emails each morning to new customers and abandoned checkout. This is also a Kit alternative feature.

iPhone and Android App

Get the Shop Phone mobile app on either iPhone or Android

Customizable Alerts:

  • Abandoned Checkout Alerts
  • Low Inventory Alerts
  • Lifetime Value Alerts
  • Repeat Order Alerts
  • Products and Tag Purchase Alerts
  • First-time Buyer Alert
  • Follow-up Alerts
  • *All alerts are customizable by price or quantity*

Ways to connect with your customers:

  1. WhatsApp
  2. Phone Call
  3. Text/SMS
  4. Facetime
  5. Email

Integrates with

  • Slack,
  • WhatsApp,
  • Gorgias,
  • iPhone,
  • Android,
  • Airtable

See the app in action

Explore how the app works in an example store.

View example store

Media gallery




  • Limit of 100 total abandoned alerts
  • Alerts include: Abandoned Checkout, VIP & Repeat Customer, Follow up & New Customer Alerts
  • Email support

Basic Plan


  • Everything in Free, plus
  • Live Checkout Creation Alerts
  • Auto Thank You Emails
  • Auto Abandon Checkout Email
  • Unlimited Alerts
  • Unlimited Members

Pro Plan


  • Everything in Basic, plus
  • Low Inventory Alert
  • Product Purchase Alerts
  • Tags Alerts
  • Phone support

* All charges are billed in USD.
** Recurring charges, including monthly or usage-based charges, are billed every 30 days.

4.9 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.

  • 5 of 5 stars
    92% of ratings are 5 stars
  • 4 of 5 stars
    4% of ratings are 4 stars
  • 3 of 5 stars
    1% of ratings are 3 stars
  • 2 of 5 stars
    1% of ratings are 2 stars
  • 1 of 5 stars
    2% of ratings are 1 stars

Most recent reviews

Unicus Joyas

One of the best 1-on-1 CRM convert tool I use for the last 2 years. Easy to use, easy to configure, highly recommended.

App eccezionale che ogni marketer dovrebbe avere. Assistenza veloce e molto support. Sono entusiasta e ora proverò anche le altre APP che hanno sviluppato

White Lotus