Scout CRM (Shop Phone)

Scout CRM (Shop Phone)

Pricing
Free plan available
Rating
4.8 (85)
Developer
HMS Commerce

Your store's automated personal assistant with actionable alerts.

Customer relationships are your competitive advantage Large retailers and marketplaces will never create a true trusted 1 on 1 relationship with their customers. They will never personally call a VIP customer and say “thank you.” Walmart will never call a large abandoned checkout customer and ask them how they can help them solve their needs. They will always look at customers like numbered transactions and automate every single thing, whereas you look at your customers like assets.

Customer relationships are your competitive advantage Large retailers and marketplaces will never create a true trusted 1 on 1 relationship with their customers. They will never personally call a VIP customer and say “thank you.” Walmart will never call a large abandoned checkout customer and ask them how they can help them solve their needs. They will always look at customers like numbered transactions and automate every single thing, whereas you look at your customers like assets. more
  • Alerts you who you should call when you need to call them
  • Abandoned checkouts, VIP & Repeat Customer and Selected Product notifications
  • Abandoned Checkout & Thank You Emails automation

Languages

English

Works with

  • Slack
  • WhatsApp
  • Gorgias
  • iPhone
  • Android
  • Airtable

Categories

Cart recovery

Display options

Real-time messaging

Automated responses

Pricing

Free

Free

  • Limit of 100 total Abandoned Checkout Alerts
  • Email Support
  • VIP & Repeat Customer Alerts
  • Follow up & New Customer Alerts

Basic Plan

$9 / month

  • Free everything, plus
  • Live Checkout Creation Alerts
  • Auto Thank You & Abandon Checkout Emails
  • Unlimited Alerts
  • Unlimited Members

Pro Plan

$29 / month

  • Everything in Basic, plus
  • Low Inventory Alert
  • Product Purchase Alerts
  • Tags Alerts
  • Phone support

All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options

Reviews (85)

Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
Edited July 8, 2024

Hello! I love this app!! Literally what I was looking for :D It sends alerts to your phone whenever a customer abandons their checkout. It's the only app that has this function!

Dania Shinkar
Saudi Arabia
7 days using the app
Edited June 21, 2025

Really like this app. 5 stars This app help me to se what the customer bought and I can have an after purchase conversation with the customer. Same goes with abandonment carts.

Gold Cosmetics & Supplies
United States
Over 6 years using the app
Edited April 19, 2023

it doesnt work anymore ??!?!?!? its a shame, it was a pretty good app,...................................

Stockholm Co.
Mexico
Almost 4 years using the app
November 1, 2020

I have been using this app for 4 yrs now and its just amazing.love the reminders about fb messengers on abandon carts, it has helped a lot. Fabulous app.

BONYHUB
United Kingdom
Over 3 years using the app
HMS Commerce replied November 2, 2020

Thanks for the review Shruti. You might be one of the longest using app users we have! It was great speaking on the phone with you and learning that we're accounting for up to 20% of your overall sales. Keep it up!

December 5, 2020

I used this App to track my sales. It is very useful and effective. Happy to update.
Thank you very much!

goodiese
Israel
Over 3 years using the app

Support

App support provided by HMS Commerce.

Developer

HMS Commerce

1471 BLANEFIELD RD, MISSISSAUGA, ON, L5G4H3, CA

Launched

February 15, 2017

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