Shop Secure , 123 avis
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Signed up for the $9 plan worked for about a month, now just the dreaded 404 page, but the $9 debit from our account works fine.
Dear BULK SERUMS,
We sincerely apologize for the issues you've experienced with the $9 plan. We understand how frustrating it must be to encounter a 404 page after the app was working fine for about a month. Your long-term support over the past four years is incredibly valuable to us, and we are committed to resolving this issue promptly.
Please reach out to our support team at support@eggflow.com so we can investigate and fix the problem as soon as possible. We also want to ensure that any billing discrepancies are addressed immediately.
Thank you for bringing this to our attention, and we apologize for any inconvenience this has caused.
Best regards,
The Eggflow Team
Once upon a time, it worked fine and they responded to a support request.
Now, finding out by surprise, our website which supposedly blocked China is fully open to China. Nobody answers emails or web support requests.
In addition, after removing the app, there is still a lot of code left on the website that is causing performance issues.
Dear Rhinestone Jewelry Corporation,
We deeply apologize for the issues you've encountered with Shop Secure. We're sorry to hear that your website is no longer blocking China as expected and that our support has been unresponsive. Your feedback is important to us, and we regret any inconvenience caused during your almost four years of using our app.
Please reach out to our support team at support@eggflow.com so we can address these issues immediately. We are committed to resolving the problem with blocking China and ensuring that any leftover code from the app is removed to improve your website's performance.
Thank you for bringing this to our attention. We value your long-term support and are dedicated to making things right.
Best regards,
The Eggflow Team
It stopped working, support doesn't respond, now I am afraid to remove it, because someone posted a review that it broke their store. Oh no! I need to remove it too, because it doesn't work and nobody responds.
Dear Bridal Store Jewelry,
We sincerely apologize for the inconvenience you've experienced with Shop Secure. We're sorry to hear that the app has stopped working and that our support team hasn't been responsive. We understand your concern about removing the app due to potential issues.
Please contact our support team directly at support@eggflow.com so we can assist you with safely removing the app and resolving any issues. Your feedback is crucial, and we're committed to addressing this promptly to ensure your store's functionality and your peace of mind.
Thank you for bringing this to our attention and for your patience over the past three years of using our app. We're here to help.
Best regards,
The Eggflow Team
I removed this add and its code is still showing on my store and it’s causing errors in my merchant center, etc. can’t get a response from support
Dear Highland Archive,
We apologize for the inconvenience you've experienced after removing Shop Secure. It's concerning to hear that leftover code is causing errors in your merchant center and that you haven't been able to get a response from our support team.
Please contact us directly at support@eggflow.com so we can assist you in resolving these issues promptly. We are committed to ensuring that all residual code is removed and your store is functioning correctly.
Thank you for bringing this to our attention and for your patience during the past two months of using our app.
Best regards,
The Eggflow Team
Olá eu não quero mais esse aplicativo ele está causando horrores na minha loja, algumas pessoas do meu país não estão conseguindo acessar a loja, e eu também não consigo acessar a minha loja. Aparece um aviso que foi bloqueado pelo chop secure. Preciso que cancelem esse aplicativo quero que cancelem toddos os meus dados desse aplicativo.
I managed to block my own IP address and don't know how to get access back. I am very frustrated with this service.
The worst application I've ever used without any response from developers or any explanations. First time I had an experience like that. On the other hand was my mistake as well, trusting such a small company and helping them to get a foot in the section of apps for shopify shops
I would like to send you our sincere apologies for the issue you had with our app. We feel so sorry for this because we always aim for great experiences for the customers.
After review, our Developers did check immediately and fixed this issue...
Very bad customer service, no help at all. I’ve contacted support twice about 502 bad gateway issue which has already been 3 days. No help and no reply for 3 days now. Shows how keen they are to not assist with my current issue. I’ll be definitely disconnecting this app in the next 24 hours if resolution not received. I've installed app a little while ago, it worked first but it doesn't block IPs anymore and access logs useless also, stopped showing current date list of visitors to my store
Hi there,
Thank you for your compliment.
Our technicians checked your store to find out the mistake. They saw that the features are working well. So we need to know the detail more about this issue to help you. Email support sent you, please reply to us as soon as possible.
Feel free to let us know if you have any problems via live chat or email
(felicia@eggflow.com)
Have a great day!
Eggflow Support Team.
app not working, no right bann or ip block...not working. I an not very happ here. Please fix this major problem
Hi there,
Thank you for your feedback.
Our technicians checked the apps that you used, they don't see any errors. There might be some misunderstandings about how the app works. Thus, to learn more knowledge about the apps, please do refer to our FAQ: https://help.eggflow.com/category/frequently-asked-questions/
We hope that we will have a chance to support you if you use our apps again.
Please contact us via live chat or email ( felicia@eggflow.com) if you need any assistance.
Have a great day!
Eggflow Support Team.
The App doens't block IPs from other countries. I Sent a lot of messages but I didn't have return.
too many ips are coming into my store at once
Hello LeBlank Luxury!
We are very sorry for your experience and thank you for the feedback.
At the same time, we sincerely apologize for the delay in responding to your request.
We checked your issue and saw that it was working well.
If you see a list of visitors to your store. That's the history the app records during store activity, it doesn't mean that the countries are still able to access the store even they are blocked.
To learn more about this issue, please do refer to our FAQ: https://help.eggflow.com/article/i-blocked-a-country-but-still-get-visitors-from-that-country/
Besides, you can consider using Blacklist or Whitelist block feature. Many merchants reviewed positively about this feature.
To learn more about the feature, please refer to our FAQ:
https://help.eggflow.com/article/whitelist-and-blacklist-difference/
Your feedback helps us improve our products and services better.
We hope that you will have more wonderful experiences next time.
Again, we apologize for your experience. If there is anything else we can help with, please let us know. Please contact us via our live chat and leave your mail, we can inform you again soon or at felicia@eggflow.com so we can offer our support should you need it.
Good luck with your business!
Eggflow Support Team