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Have been using Zegsu for 2 of my Shopify sites and it been close to 2 months. Its easy to use and works perfectly! The best part is they provide insights/analytics on the number of clicks on a particular custom short URL you have prepared for a specific product, collection or a page! I love Zegsu and would recommend everyone who are looking through scale their products to multi-channel advertisements.
This APP is so easy to use and the back up support from Arpit is quick and helpful. Thanks for making an APP that does exactly what it says and easy for a complete novice to use!
Thank you for your review. We wish you all the success in your business :)
Thanks
Arpit
Team Zegsu
I love love love this app. I wish I could give it 100 stars. I had been using bit.ly and had no idea something like this existed. It was so easy to do and the custom links are perfect for what I need. Had a small issue with re-directing and the customer service was just the best. They went above and beyond to help me out quickly and I'm so appreciative. I was mainly using it for referral links that are so long and by customizing and shortening them, it made all the difference in the world and so much more user friendly. If you are considering this app it is well worth the try.
Thank you so much for the kind words. Reviews like these just make our day so much better :)
We promise to maintain the same level of top-notch user experience and customer-centricity in our business.
Rooting for your success!
Arpit
Team Zegsu
I was looking for an easy way to provide short promo URLs in print, and this easy little app does the job perfectly!
I used this app and it's very helpful for my campaigns when you share your URLs and they have to be live
Thank you for your review. We are glad to know that you were able to use our URL shortener app to your benefit for your campaigns. We wish you all the success in your business :)
Stay safe,
Arpit
Team Zegsu
Excellent app. Affordable and does exactly as described. Support has been quick to respond to any questions I've had. Highly recommended!
The app fit our needs perfectly, allowing us to create custom shortened URLs for specific pages and track the results. Easy to setup and works as expected! Support was responsive within a few hours after I had some questions on functionality as well.
Thank you for your review. We wish you all the success in your business :)
Thanks
Arpit
Team Zegsu
Woefully the app malfunctioned to track sales through link that we created with it. I won't be using this app again but hopefully they will improve it. Also there is no instant customer support available.
Dear Merchant,
Thank you for your review of our app 'Short Link'. We apologize for any inconvenience you experienced with the app malfunctioning to track sales through the link.
We want to let you know that we have email and phone support available for our merchants. You can access this through the 'Support' tab in our app. We did not receive any support ticket from you regarding this issue, and we would be happy to help if you could provide us with more details on the problem you encountered.
We have sent you an email and are waiting for a response with the details. In the meantime, if you have any further questions or concerns, please do not hesitate to reach out to us through the support channels.
Thank you for using our app and we hope to assist you in resolving this issue.
Best regards,
Arpit
Team Zegsu
The worst app we ever installed. Nothing works properly! If you create a short link, it will not take you to website automatically. App does shorten URLS but, it fails track the orders of each URL accurately. Even it is not working with test orders. Not recommended at all.
Hello Dear Merchant,
We are sorry to hear that you did not have a good experience with our app.
We would like to inform you that we offer 24/7 customer support via email and phone, however, it's unfortunate that you didn't contact our support team for assistance.
I would request you please send us an email at contact@zegsu.com with some examples of the URLs that are not redirecting. We will check on this immediately and help you out. We are here to help you succeed.
Looking forward to hearing from you.
Thanks
Arpit
Team Zegsu
Updated review:
"The company acted quickly and fixed the problem and explained the situation. They now have fixed the issue. Will give another chance. Thank you!"
Original review:
"I installed the app today, and wanted to get the premium feature right away and paid for that as well, but the app did not let me to choose the premium settings, and kept asking me that I need to pay for the app. What a waste. So I ended up using another service. If your app would have worked from the start, I would have stayed as a paying customer. Now I have paid for the service which I wasn't able to use. Scammers? Do not waste your time with this app, you will find better solutions."
Dear Merchant,
This is Arpit, and I am the co-founder of Zegsu.
I understand that you did not have a pleasant experience with our URL Short Link App and I am extremely sorry about that.
We are a small startup and even though we make sure that our customers don’t encounter any technical glitches, we do receive constructive feedback from our customers from time to time, which only helps us make our infrastructure more robust and error free.
We acted on your issue as soon as we got notified and we fixed it immediately. We have also identified the bug that caused the problem and have rectified it so that you no longer have to deal with this issue again.
We thank you for your extremely valuable feedback that helped us make our app better.
Having said that, we value you as a customer and would request you to give us another chance.
If you still feel like moving away from our app, please raise a refund request with Shopify and we will process your refund ASAP.
Once again, thank you for your genuine feedback and please accept our sincere apologies for the trouble.
Stay Safe!
Arpit
Team Zegsu