Z Short Link ‑ URL Shortener

Dear Merchant,

Firstly, we want to extend our sincerest apologies for the frustration and inconvenience you've experienced with our app and the lack of support you've encountered. We've fallen short of providing the service and reliability you expect and deserve.

We understand how critical it is for you to have a fully functional app, especially considering the impact on your content and business operations. The situation you've described is indeed concerning, and we take full responsibility for any disruption this has caused.

Upon receiving your support email, we immediately tried to reach out to assist you further. However, we've encountered a challenge in providing support without the app being installed on your store. This step is crucial for us to troubleshoot the issue effectively and find a resolution. We've sent another email in hopes of re-establishing communication and moving towards a solution.

We are more than willing to help and are here to ensure that all your concerns are addressed. If reinstalling the app temporarily is an option for you, we would greatly appreciate it, as it will allow us to diagnose the problem directly and work on a fix. Please rest assured, our team is ready to put in the effort required to resolve the issues you've faced and ensure your content is accessible once again.

We value your business and hope to have the opportunity to restore your confidence in our app.

Thank you for your patience and understanding.

Warm regards,
Arpit
Team Zegsu

Dear Reviewer,

Thank you for your feedback.

Our app, Z Short URL - Link Shortener, operates differently than you've described. It doesn't use an external URL for redirection, but rather, it employs the store's own domain for shortening URLs. This ensures the brand's integrity remains intact and links appear clean, concise, and less "spammy".

Regarding AVC security suites, since the shortened URLs are within the same domain, they shouldn't be blocked or considered suspicious. We put a strong emphasis on security and comply with all necessary standards to ensure the best experience for our users.

We’re more than happy to assist any users who need help with our app or have specific requirements. If you have any other concerns or questions, please don't hesitate to reach out to our support team. We’re here to help.

Best regards,
Arpit
Team Zegsu

Thank you for your review. This made our day :)
We wish you all the success in your business.

Stay safe,
Arpit
Team Zegsu

Thank you for your review. It was a great experience interacting with you and exchanging information to help grow your business. We sincerely hope our app will help you better track your marketing campaigns along with creating brandable shareable links. If you need any further help, please feel free to reach out to us. Rooting for your success!

Stay safe,
Arpit
Team Zegsu