Shop

Hey there! Thanks for taking the time to review Shop. We understand that you have been experiencing some issues with linking your products. Please follow our product availability guide here (https://shopify.link/erJx) to learn more.

If you're still having issues, please reach out to us here: https://shopify.link/YWD7. We'd be happy to take a closer look at this issue to find a solution! -Mac, Shopify Support

Hi there, thanks for taking the time to review the Shop sales channel. I'm sorry to hear you're having difficulty adding the sales channel to your store. We can certainly look into this further, I have sent you an email so we can start to troubleshoot this. Looking forward to assisting you. Dee, Shop Support

Hi there, thanks for taking the time to review our sales channel. I understand you're experiencing some issues as a merchant and need assistance.

If the issue relates to the Shop sales channel, please don't hesitate to reach out to us by starting a support request via this link - https://bit.ly/3NehLrk - so that we can authenticate you on the account and take a closer look.

If the issue relates to your online store in general, please reach out to Shopify support here - https://bit.ly/3EgQp0N .

Best wishes,
Brian,
Shop Support

Hi, there. Thank you for taking the time to leave us a review for the Shop App and Sales Channel. The Shop App and Sales Channel is a sales channel made and managed by Shopify to help stores reach customers on the mobile device market, while also expanding their brand exposure, and bringing in more sales to their business. This channel is auto-installed on stores that are eligible for Shop. As for how the transaction appear in your customer's bank, I can't say for certain how they appear, as their bank may show the information differently than others, but I recommend you reach out to our Live Team if you have questions about that information using this link: https://shopify.link/vRnL. -Imogen, Shopify Support

Thank you for writing your review and I'm sorry to hear that you're not able to see your store in the Shop app. Please be aware that it can take up to 24 hours for your store to appear in search results after you have set everything up, but there are other things that may prevent your store from appearing.

Your store must be on a paid plan, be using Shopify Payments to process payments, and have Shop Pay enabled. You'll also want to make sure that you have made products available to purchase on your store and that the password page is disabled. More information on eligibility criteria can be found here: https://bit.ly/3gdrtv4.

If you believe you meet all of the criteria listed above and have set up everything correctly, but are still not seeing your store appear, please reach out to our support team directly: https://bit.ly/2AWw5VA. They'll be able to authenticate you on your account and take a closer look at why your store may not be appearing. -Victor, Shopify Support

Hi, thanks for reviewing our Shop channel. For context, at this stage the Shop channel isn't compatible with stores that also offer wholesale pricing, as the system won't respect any wholesale rules that a store may have set up for their products.

Wholesale stores are typically opted out of the Shop channel by default, in order to mitigate the risks that being featured in the Shop app could have for the store (ie. customers in seeing the store's wholesale pricing). In saying this however, merchants do have the ability to still opt in to Shop by installing the app within their Shopify admin themselves, if they're willing to accept the risk that special wholesale product rules will be ignored by the system.

I can understand how important it is to be able to incorporate a rule within the Shop channel that separates wholesale products versus those tailored for regular customers, however. I'll be sure to pass on the feedback that you've shared with us here to our development team for consideration. Thanks! -Kimi, Shopify Support

Hi there, thanks for taking the time to review the Shop sales channel.

Sorry to hear about your experience and trouble with eligibility for our Shop sales channel. If you were deemed ineligible for certain features, you should still be able to install the channel. Your customers will continue to be able to take advantage of order tracking, viewing recent orders and seeing the available contact information for your business.

I can see that you were in touch with our support team directly, and they advised you of the team and email you could refer to in relation to your current ineligibility. That email has information on how you can try and resolve the issue which is causing your ineligibility.

If you've any other questions, please don't hesitate to contact us again after logging in via this link on the Shopify Help center - https://help.shopify.com/en/questions/shop-app#/login so that we can authenticate you on the account and take a closer look for you as soon as possible.

Best wishes,
Brian,
Shop Support

Hi there, thanks for taking the time to review the Shop sales channel. Sorry to hear about your experience and trouble with eligibility for our Shop sales channel. Just like with Egostore below, if you were deemed ineligible for certain features, you should still be able to install the channel. Your customers will continue to be able to take advantage of order tracking, viewing recent orders and seeing the available contact information for your business.

Please reply back directly to the email you would have received if you were deemed ineligible in any way, and we'd be happy to assist you further. If you did not receive an email, please contact us after logging in via this link on the Shopify Help center - https://help.shopify.com/en/questions/shop-app#/login so that we can authenticate you on the account and take a closer look for you as soon as possible.

Best wishes,
Brian,
Shop Support