Shop , 2.080 anmeldelser
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The shop app send harrasing emnails to my customers asking for reviews and this cannot be stopped. This app will disturb and harrass your customers for a long time asking repeatedly for reviews. This harrases and chases your customers away. Ive just had a complaint about this!
Hi there, thanks for taking the time to review our sales channel. I understand you have concerns about the review requests sent to your customers.
In order to turn off the product review requests, you would currently need to opt out of the Shopping feature of the Shop sales channel. You can read more about the feature here - https://bit.ly/3UIa3Ko I'll certainly pass on your feedback to our developers in the meantime.
If you'd like us to have a closer look at your query and your account in particular, please don't hesitate to reach out to us by starting a support request via this link so that we can authenticate you on the account: https://bit.ly/3NehLrk.
Best wishes,
Brian,
Shop Support
I’ve had the shop sales channel installed for only a week or 2 . Unfortunately we’ll need to uninstall due to only half of our products populating the app. The other half will not load up and we’ve gone through every setting several times to fix the issue. Secondly, after testing the app from a customer perspective, shopping on my store, it offers the customers Free Shipping. Unfortunately this is not good enough, seriously it’s 2022, how hard is it to get the bare basics right!
Hi there,
Thanks for taking the time to review our sales channel. Sorry to hear about the trouble you're having. Please don't hesitate to reach out to us directly by starting a support request via this link so that we can authenticate you on the account: https://bit.ly/3NehLrk. We will then be happy to investigate this more closely for you to see if we can rectify the issues you're facing. As long as the products aren't part of the prohibited types listed here - https://bit.ly/3Aj5lKJ - then we might be able to fix the listing problem for you.
Best wishes,
Brian,
Shop Support
Just not happy with getting penalized for chargebacks that have nothing to do with this app. My store was deactivated for no reason. I will not be using this app in the future.
Hi, thank you for taking the time to leave a review and sorry to hear you're not happy with your experience! In order to sell through the Shop app, we ask that stores have a chargeback rate of less than 1% for Shopify Payments orders. Please note that this percentage fluctuates over time, so taking in more orders will lower your percentage and increase your eligibility chances. You can review our full eligibility requirements here: https://bit.ly/3z5kVJV. Also, this does not affect your ability to sell through other sales channels including your online store and your customers can still track their orders with you.
I see you were recently in touch with our Support team regarding this. Please feel free to contact us using the following link and we'll be more than happy to discuss your eligibility with you: https://bit.ly/3NehLrk.
Noreena,
Shop Support
The Shop Channel has been spamming your customers for review requests and you didn't even realize it! That's right. Even customers who don't purchase from this channel are sent a request to review IN ADDITION to any review automation tools you are using. This is probably resulting in annoyance for your customers and decreasing the effectiveness of your other review-gathering campaigns. Shopify doesn't let you opt-out of this Shop Channel review automation, so your only choice is to delete the app if you don't want to spam your customers.
Hi there, thanks for taking the time to review the Shop sales channel.
Sorry to hear about your dissatisfaction with the review process. Be advised that it is possible to opt out of this process. You just need to Opt out of Sell with Shop by following the steps here - https://bit.ly/3tIFwQt
Please note that a customer must have purchased the item either on the Shop app or your Online Store for them to be able to leave a review. You can read more about how the process works here - https://bit.ly/3UIa3Ko
If you do notice any instances where things seem to be happening contradicting this process (for example, a review request sent to someone who never ordered from you), then please contact us directly after logging in via this link on the Shopify Help center - https://help.shopify.com/en/questions/shop-app#/login so that we can authenticate you and investigate this for you right away.
Best wishes,
Brian,
Shop Support
I can’t connect my Shopify store to shop, keep trying to amend issues preventing me
Completed all tasks but still cannot connect
Would be nice to talk to a human rather than emails
Hi there, thanks for taking the time to review our sales channel. I understand you are having issues setting up your Shop sales channel.
Was the issue relating to eligibility? In order to avail of features such as Shopping and Discovery in the app, we ask merchants to meet certain eligibility requirements, and those are listed here - https://bit.ly/3A4GLgJ. There should be a notice in your admin under the Shop Sales channel highlighting any issues found with your store.
You should still be able to install and use the sales channel, and your customers can continue to track their orders, view recent orders and see the available contact information for your business.
If you'd like us to take a closer look, please reach out to us by starting a support request via this link so that we can authenticate you on the account: https://bit.ly/3NehLrk. We don't have phone support, but will gladly do all we can to resolve your issue via email.
Best wishes,
Brian,
Shop Support
I used this app for a while and then my account got deactivated as I had an issue with a product. I removed the product and followed all the instructions they told me. I tried tirelessly to get hold of someone to get me back on Shop and activate my account again. They ignored all emails and months have passed and my account is still inactive. Such a shame, as I actually liked the app. But honestly, if the customer service is this bad, its better to not continue with it.
Hi, thank you for taking the time to leave a review and sorry to hear about your account!
In order to avail of features such as Shopping and Discovery in the app, we ask merchants to meet certain eligibility requirements. You will still be able to install and use the sales channel, and your customers can continue to track their orders, view recent orders and see the available contact information for your business.
If you'd like to discuss more about the Shop sales channel and app, please don't hesitate to reach out to us by starting a support request via this link: https://bit.ly/3NehLrk. Noreena, Shop Support
Wost App you can possibly add/use in your lifetime. Terrible I would give a negative if possible but, we are unable. #Parfumeworld.com
Hi there, thanks for taking the time to review the Shop sales channel.
I understand you're dissatisfied about your experience with our Shop sales channel.
If you want us to take a closer look at your concerns, and to see if there's a way to rectify the matter, please contact us directly after logging in via this link on the Shopify Help center - https://bit.ly/3NehLrk so that we can authenticate you and investigate this for you right away. Be sure to add as much context as possible and we'll try and assist you as best we can.
Best wishes,
Brian,
Shop Support
We got a Chargeback by mistake, even the customer agreed. We documented everything, but still we have no idea how to reactivate Shops - and absolutely no help to do so.
Hi there, thanks for taking the time to review our sales channel and sorry to hear about your account having issues relating to the eligibility!
In order to avail of features such as Shopping and Discovery in the app, we ask merchants to meet certain eligibility requirements. You will still be able to install and use the sales channel, and your customers can continue to track their orders, view recent orders and see the available contact information for your business.
Chargeback rate under 1% is one of the requirements as listed here https://bit.ly/3A4GLgJ . For chargebacks in error, the first port of call would be to get a customer to ask a bank to drop that chargeback. We only see the bank's decision on our side.
If you'd like us to investigate if there was an error in relation to your eligibility checks, please don't hesitate to reach out to us by starting a support request via this link so that we can authenticate you on the account: https://bit.ly/3NehLrk.
Best wishes,
Brian,
Shop Support
Keeps saying my store is ineligible but was never told why. Something about a product not on my site. I've been on Shopify for a long time and status still hasn't changed. Apparently garbage.
Hi there, thanks for taking the time to review our sales channel. I understand you have concerns about your account having unknown issues relating to the eligibility.
In order to avail of features such as Shopping and Discovery in the app, we ask merchants to meet certain eligibility requirements, and those are listed here - https://bit.ly/3A4GLgJ. There should be a notice in your admin under the Shop Sales channel highlighting any issues found with your store. You will still be able to install and use the sales channel, and your customers can continue to track their orders, view recent orders and see the available contact information for your business.
If you'd like us to investigate if there was an error in relation to your eligibility checks, please don't hesitate to reach out to us by starting a support request via this link so that we can authenticate you on the account: https://bit.ly/3NehLrk.
Best wishes,
Brian,
Shop Support
Unfortunately, the Shop app/channel does not deal with shipping options properly. We offer a local pickup option. For some reason, despite customers in our pickup region selecting physical shipping, the Shop app is defaulting to local pickup causing customer service escalations and lost sales (when we have to follow up to cover shipping costs if under free shipping). I feel that your own channel on your own platform shouldn't be the one causing problems for merchants and consumers.
Hi there, thanks for taking the time to review the Shop sales channel.
Sorry to hear about your experience and how you feel it relates to the Shop sales channel. Apologies too for the delay in responding to you. I see in the meantime that you were in touch with our support team via email. If you could reply back to the last email with the required context, we'd be more than happy to take a closer look into this for you.
Hopefully the issue has since been resolved, but if not, please do get back in touch via that email and we'd be happy to investigate it further.
Best wishes,
Brian,
Shop Support