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Our customers use Shop Pay and a growing percentage are showing interest in using the Shop App. We love having the ability to update our profile, manage product availability, and see performance data as it relates to the Shop platform.
Excellent innovation. Everything is working smoothly for us. Hope it will catch on. Looking forward to seeing where this goes.
I set up app but it's not loading or letting me manage my products in the sales channel. "No products found" in All/approved/not approved. It says in Products - "You don’t have any products yet." but when I hit "manage products" It's says all have been enabled. It's been a couple of hours so surely this should populate by now. Also lastly, there is no easy help option to contact the app for how to rectify.
Hi there, thanks for taking the time to review the Shop sales channel. Apologies for the delay in getting back to you. I would be more than happy to look into this further and I have sent you an email so we can continue our conversation.
In relation to not being able to contact us directly, if you've ever any other questions, please don't hesitate to contact us again after logging in via this link on the Shopify Help center - https://help.shopify.com/en/questions/shop-app#/login so that we can authenticate you on the account and take a closer look for you as soon as possible.
Looking forward to assisting you with this.
Brian, Shop Support
Can't add products. None of my products come up when I try to search for them to add them. I've enabled all my products for the Shop sales channel, but they still aren't available to add.
Hey there, thanks for taking the time to leave a review for our sales channel.
For us to be able to fully investigate any issues that may be impacting your products from appearing, or you personally viewing them, please don't hesitate to reach out to us by starting a support request via this link so that we can authenticate you on the account: https://bit.ly/3NehLrk.
Best wishes,
Brian,
Shop Support
HI! When I try to install the app its goes directly to my 404 page not found. Not sure why? Can you help?
Hi there, thanks for taking the time to review the Shop sales channel. I would be more than happy to look into this further and I have sent you an email so we can continue our conversation. Looking forward to assisting you with this. Brian, Shop Support
Hi, Tried to install the app, unfortunately, got the same 404 error that everyone else. Looking forward to the error getting fixed and try the app again. Thanks.
Hello, we appreciate you taking the time to review the Shop app. We can absolutely take a closer look into this. I have sent you an email so that we can continue this conversation. Looking forward to helping you with this! Dee, Shop Support
Hi! I tried installing this on my shopify site today and it just kept rolling to a 404 not found page on my site. Would appreciate some help with this. Thanks!
Hey there, thanks for taking the time to review the Shop app. This is something we can certainly look into. I have sent you an email so that we can continue this conversation. I'm looking forward to supporting you with this! Dee, Shop Support
I'm getting a 404 error and can't install this onto our store. I have tried multiple times on different browsers.
Hi there, thank you for reviewing the Shop app. Sorry to hear you're experiencing this 404 error, we would really like to investigate this further. I have sent you an email so that we can continue this conversation and troubleshoot from there. Dee, Shop Support
Same Error message as everyone else when installing today. Error message is 404 on the store page, not the the dashboard.
Hey there - thanks for taking the time to leave a review! I've sent you an email directly to assist in looking into this issue. If you reply back I'd be happy to investigate this for you as soon as possible. Looking forward to hearing from you! Brian, Shop Support.
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