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The Shop app has some good aspects to it, but in our case its absolutely useless as Shopify has decided to not allow shops who at any point has received IP claims to join.
I understand the general idea of this and the intention to keep copies out from Shop, but as a side effect it also shuts out sellers who have been targeted by claims without legal basis like in our case. This policy also apparently does not have an expiry date, so it's enough you have one claim, no matter how old it is. By doing this Shopify basically takes the side of the claimant, no matter how unfounded and unjust the claim in itself would be. Like always the side effect with blanket policies like this one is that there will be a lot of non-deserving merchants affected by this, and there is nothing you as a seller can do about it.
The only way to solve this would be to take the issue to actual court, which obviously is beyond the possibilities for many small merchants around the world like ourselves. I find this policy and it's enforcement so unjust that it would be impossible to rate this app with more stars.
What makes this policy even more absurd is that it only applies to the actual shop which received the claim and not the company. So we have two instalments of our shop for different markets, and one can join Shop while the other can not. That means that if you really would be a business operating in bad faith you can simply just set up a new shop to circumvent this if needed be.
The reason I give this channel two stars instead of one is that it actually offers some ok features and works fairly smooth - if you are accepted that is. You can of course use some of it's features even if you are not eligible to sell on Shop, but it's still a bit of a slap in the face for any merchant who actually would like to list their products but are not able to due to blanket policies like this which is enforced without exceptions.
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EDIT: 29.3.
Shopify posted their standard answer to this, which helps nothing. We have discussed this issue extensively with both Shopify Shop support and legal, and like mentioned above the only solution would be to take this case to US court and have the claim removed that way.
Shopify Shop support agrees that this is an unfair situation, but can do nothing except ask you to contact legal - and legal only replies that they do not offer legal advice.
The optimal solution to this would be to offer merchants who feel unjustly treated some kind of a channel to dispute the claim within Shopify (other than going to court), and that way at least get access to the full Shop experience on a case-by-case basis.
Hi there, thanks for taking the time to review our sales channel. I understand you had some trouble with eligibility for our Shop sales channel. If you were deemed ineligible for certain features, you should still be able to install the channel. Your customers will continue to be able to take advantage of order tracking, viewing recent orders and seeing the available contact information for your business.
If you want us to take a closer look at your ineligibility circumstances, and to see if there's a way to rectify the matter, please contact us directly after logging in via the following link so that we can authenticate you on the account: https://bit.ly/3NehLrk.
Violations of Shopify's Acceptable Usage Policy would be one of the reasons listed here - as listed here https://bit.ly/3A4GLgJ . In relation to the actual claim, we just see the end result. Matters like that are handled by our Legal team, and we have no insights or input into them for security and privacy reasons. You should have been emailed in relation to the policy issue by the Legal team. If not, we can certainly request they reach out to you again if you get in touch with us via https://bit.ly/3NehLrk
Either way, please do get in touch as we'd certainly like to take a closer look at your issue to see if there's any way it can be resolved.
Best wishes,
Brian,
Shop Support
the wording is covering up the products on my store
Hi, Unique Luxe Life.
Thanks for taking the time to leave your review.
While we're not able to take a look at your store from here, I recommend getting in touch with our support team via the Shopify Help Center: https://shopify.link/vRnL. We'll be able to take a more detailed look into the wording and positioning of the products on your store. -Victoria, Shop Support.
I don’t know what’s goin on with this Shop app but it’s not working for me. I want to use it, it’s just not letting my customers choose that option to fill it out. I tried fixing it but it’s still saying Shop app is not approved for my website smh idk what to do at this point
Hi there, thanks for taking the time to review the Shop sales channel.
Sorry to hear about your experience and trouble with eligibility for our Shop sales channel. If you were deemed ineligible for certain features, you should still be able to install the channel. Your customers will continue to be able to take advantage of order tracking, viewing recent orders and seeing the available contact information for your business.
If you want us to take a closer look at your ineligibility circumstances, and to see if there's a way to rectify the matter, please contact us directly after logging in via this link on the Shopify Help center - https://help.shopify.com/en/questions/shop-app#/login so that we can authenticate you and investigate this for you right away.
Best wishes,
Brian,
Shop Support
Installed app nearly a week ago and it's still not showing in search or on the app. We have tried to email support and no reply back to us.
Hi there, thanks for taking the time to review the Shop sales channel. I would be more then happy to look into this further and I have sent you an email so we can continue our conversation. Looking forward to assisting you with this. Dee, Shop Support
Same Error message as everyone else when installing today. Error message is 404 on the store page, not the the dashboard.
Hey there - thanks for taking the time to leave a review! I've sent you an email directly to assist in looking into this issue. If you reply back I'd be happy to investigate this for you as soon as possible. Looking forward to hearing from you! Brian, Shop Support.