Shop

TERRIBLE! No way to turn off reviews, so customers get a review request from a review app PLUS a review request from this app. Please let us turn off review requests!

If I could give this app zero stars I would. This was my personal experience with this Shop app. I received a chargeback from a customer who said they did not receive a PRE ORDER. Well, it had not arrived yet, because it was a PRE ORDER. I sent all the information, the order, the copy of the web page, even the email where the customer admitted they did not just cancel the order so they could avoid a cancellation fee. But, of course, the bank still backed their customer. It was the only chargeback I ever had but because I had so few orders it took me over 1%. Only a few days later I had enough orders to take me back below 1%. I asked for an appeal. Shop app has no appeal process. I asked for a manual review. Shop app has no manual review process. I literally installed this app again to leave this review and will uninstall it again right away after. I can't trust an app that has no kind of manual oversight and they just let the system do all the work.

Don't recommend this app, 90% of the orders here are fraudulent orders, you will lose money, the customer can file fraudulent dispute at any time. Because this app doesn't have 3d security, a lot of orders are placed without any 3d security and after a few week you will receive a fraudulent dispute which is hard to win. If you want to risk and get a high dispute rate, lose money, and get a lot of orders placed by scammers, then yes, this app is for you.

i was selling on shop then I got scammed but a thief with stolen credit card details which resulted in a chargeback and investigation shop then shut me down and said i didn't meet the requirements to sell on the shop app this is ridiculous to I have been shut out because of credit card scammers.

Be Warned! Shop App will let your customers file fraudulent chargebacks. A buyer made a purchase, they returned the item and I issued a refund, talked with buyer vie email and submitted proof of refund and email communication. Then they opened a chargeback and said they did not get a refund (complete lie). Shop channel will not honor or help a merchant and the buyer got issued a 2nd refund and I was charge with a chargeback fee. There is no way to contact the Shop app support. If anyone from Shop App reads this please contact me. This buyer is a scammer and has found a way to steal from honest merchants. Very disappointed in this Channel.

We had the app for a long time. But it recently restricted our account and asked us to install a password control or age verification app. We're selling hair care products!!! Why do we need a password control or age verification app to sell products for the hair????

"I've decided to close the shop for a couple of reasons. Firstly, there have been significant delays in depositing funds into my account. Secondly, the requirement to use specific shipping companies doesn't align with my preferred delivery process. I typically calculate the shipping time after confirming details with my trusted and speedy shipping partners, who promptly provide tracking information. Please get in touch with me to resolve the issue of my pending funds. Thank you."

Can't recommend this Shop App as it hasn't provided any traffic whatsoever - literally none.

Same as other users, my Shopify store is only for wholesale customers. I have a third party app to approve or decline customers' account applications and and set tags to let them have wholesale prices. I don't want to show my products on the Shop app to everyone. I've uninstalled this app. But some people still can log in with Shop. Don't know why.

Any purchase we've had through the Shop Channel has ended up being a fraudulent purchase resulting in financial loss and emotional turmoil.