Shop , 2.634 recensies

Algemene beoordeling
4,8
Cijfers per recensieniveau
  • 84% recensies zijn 5 sterren
  • 9% recensies zijn 4 sterren
  • 2% recensies zijn 3 sterren
  • 1% recensies zijn 2 sterren
  • 5% recensies zijn 1 sterren
16 januari 2024

There is no customisation when it comes to customers leaving reviews on the shop app. The email request can't be modified and you can't even see what the email looks like that Shop sends!. You also don't receive notification when a customer writes a review, they just automatically publish it. I use Judge.me where I customise my emails and make it more personal, this means though customers receive 2 requests. With this SHOP APP you cannot turn off the "Review Collection" button, it's stuck onto "ON" with no facility to toggle it off. I contacted Shopify help and even they can't do it. Too many bad issues with this app and very little opportunity to customise it for your own individual store. I'm going to delete it if I can't toggle off the reviews! Worse than useless and not fit for purpose re reviews.

Imogen's Luxuries
Verenigd Koninkrijk
7 maanden gebruiken de app
29 maart 2024

customers will write reviews negative prior to receiving orders

Shop Sassy Chick
Verenigde Staten
Bijna 3 jaar gebruiken de app
Shopify heeft geantwoord 1 april 2024

Hey there! Thanks for sharing your concerns. We would love to understand more about the issues you're experiencing with using the Shop app. If you're open to it, please reach out to us here: https://shopify.link/bmyj. We'd be happy to take a closer look at this issue to find a resolution! -Mac, Shop Support

31 januari 2024

I heard that others had issues with spammers emailing the living daylights out of them, and I have that issue, too. This app makes getting new page's details too easy. You have annoying spammers emailing all new shop owners. You should seriously do something about this.

Damond LLC
Verenigde Staten
Ongeveer een maand gebruiken de app
1 mei 2024

This company is terrible. My customer came and wanted service paid with a major credit card . Shopify accepted the funds that was transferred and say my funds would be posted to my account 2,600.00 and never was
The transaction was complete from my customer on the other have Shopify completely stole my funds and I'm planning to Sue this company. That's a lot of money to take from a person business when they are a million dollar company.Steal folks hard earn money like that is a Shame. But it's not over I will be getting a Lawyer cause I have all my records

Wilson Auto LLC
Verenigde Staten
Ongeveer 16 uur gebruiken de app
Shopify heeft geantwoord 3 mei 2024

Hi, there. I'm sorry to hear about your experience. Please contact our live support team through the Help Center (https://shopify.link/vRnL) so we can look into this further. Thank you! - Greta, Shopify Support

20 februari 2024

Shopify is making discrimination and threatening our company to disable our website. We are currently in discussion to solve the problem. The details will be given when the discussion ends.
Sully is giving terrible customer service...

Digiturk America
Verenigde Staten
Ongeveer 2 maanden gebruiken de app
3 januari 2024

There is no customization when it comes to customers leaving reviews on the shop app. You can't customize the email request sent to customers on your behalf asking for a review, you also can't even see what it looks like. You also don't receive any notification when a customer leaves a review on your shop. The review is also automatically published on your shop without you being notified. You aren't given the option to approve or deny a review, everything it automatically published. If you use any third party review apps like LOOX, this means your customers will be asked to leave a review twice (once by loox and once by the shop app). So many issues with this app and very little features to customize the app for your brand.

THE CHEEKY BIKINI
Canada
10 maanden gebruiken de app
Shopify heeft geantwoord 8 januari 2024

Thanks for the review - I can certainly see the benefit of allowing these changes! I am going to provide this review to our developers as a suggestion to include customization on the customer reviews. We appreciate the feedback and context that you have provided us as this is how we can build a better application for all users. -Ollie, Shop Support

11 mei 2024

me gustaria que remuevan un review falso nosotros si hicimos la orden de uin cliente llamada yiseli y fue deliveered

Giandy
Verenigde Staten
8 maanden gebruiken de app
16 april 2024

Setting the store up is too complex and can't easily be set out in an orderly fashion

The Writing Centre
Verenigd Koninkrijk
Ongeveer een maand gebruiken de app
2 mei 2024

losw sale

Shubham Foods
Verenigd Koninkrijk
8 maanden gebruiken de app
23 januari 2024

Review management is a total nightmare, can't even censor insults or whatever, and you can't turn them off.

Comfy Family
Verenigde Staten
8 maanden gebruiken de app
Shopify heeft geantwoord 25 januari 2024

Hi there. Thank you for taking the time to leave your feedback. I'm sorry to hear that you're experiencing some trouble with the Shop app. To clarify, are you looking to remove certain reviews? If so, you can follow the steps outlined here (https://shopify.link/1BK7) to complete this. Alternatively, please feel free to connect with our Live Support so we can take a closer look into this: https://bit.ly/2AWw5VA. - Blair, Shopify Support