Avaliações (4.991)

Classificação geral
4,8
Número por nível de avaliação
  • 85% das avaliações são de 5 estrelas
  • 9% das avaliações são de 4 estrelas
  • 2% das avaliações são de 3 estrelas
  • 1% das avaliações são de 2 estrelas
  • 3% das avaliações são de 1 estrelas
4 de outubro de 2024

My Shop Mobile App was taken from me when I had a fraudulent charge back. After 6 months I WON the fraudulent charge back and was happy that I got Shop back on my phone.
So, what happened is really horrible, all of a sudden I am getting Retailers I don't care about selling their products on my phone, some videos etc... This is a BIG MESS !!!
Retailers and Videos are mixed up with my Brand, I like to know if some other Merchants have the same experience.
VintageArtReprints.com, My store is the only Brand which should be selling on my phone.
I sent a message to SHOP, they send me back a ticket and said somebody will call me or send an email, this was 3 days ago, they still have not done anything !! Support is not very good. I don't really know about the APP. I like to know if some other Merchants have the same experience !!

VINTAGEARTREPRINTS.COM
Estados Unidos
Quase 4 anos usando o app
14 de setembro de 2024

it was great and receiving orders then had a refund order on a fraud. which wasn't really a chargeback and explained to them but they still have not put us back on. I mean don't get it. disappointed

🍁Traci K Beauty and Fashion 2024
Estados Unidos
Mais de 3 anos usando o app
17 de setembro de 2024

Please help me, i hot charged for using your app but It's not Active in my store, i won't pay.. please cancel this..
Send me email steffenhareide@gmail.com

Dore London
Noruega
5 meses usando o app
13 de setembro de 2024

I had a store through a company with shopify and canceled my store the first week it has been 2 months at least now they are charging my card $39 a month can not get in touch with them no number or live chat in order to chat you have to open an account they are a rip off.

My Store
Estados Unidos
Aproximadamente 1 mês usando o app
5 de julho de 2024

Shop (a Shopify Partner) is making zero effort to establish a proper timeline of when I would be eligible for Shop store. I've managed Shop Pay transactions the right way and was told I need to keep the number of chargebacks under 1% over the past 6 months. I've had 2 chargebacks that have already been resolved as soon as I was contacted about them. However, Shop is unable to tell me what my current percentage of chargebacks is or when they would drop. I've managed Shop Pay successfully over the past months but that mistake I made when I first added Shop Pay to my store is costing me opportunities to convert customers via the Shop Pay app. I won't be able to give a positive review unless this gets resolved as I've contacted support plenty of times, but no one is able to give me tangible info. It seems they have become very complacent.

The Melanated's Fundamentals
Estados Unidos
Quase 2 anos usando o app
Shopify deixou uma resposta 9 de julho de 2024

Hi there. Thank you for taking the time to leave your feedback. I'm sorry to hear that you're experiencing some trouble with the Shop app. While I can completely understand how the outcome of this may not be ideal, we wouldn't have insight to the details of your eligibility. The best thing you can do is to continue following up with our support team for more information and how to proceed: https://bit.ly/2AWw5VA. - Blair, Shopify Support

18 de setembro de 2024

BEWARE! Do not use shopify If you dont wish to be in distress or have expectations of good customer service. They will just keep billing and freezing your account regardless a charge is rightful or not.

My Store
Singapura
Aproximadamente 2 meses usando o app
8 de novembro de 2024

Stopped accepting payment and support has been shockingly incompetent. No explanation, no support whatsoever.
Now considering alternatives to Shopify.

Linguascope
Reino Unido
Mais de 1 ano usando o app
7 de novembro de 2024

Started a website. They immediately placed all payments on hold not including PayPal. Tried to reach out to customer service and they person either provided wrong information or disconnected without assistance. Also, they did not pay my orders out even after the products were received by the consumer.

TarLuxe
Estados Unidos
1 dia usando o app
27 de junho de 2024

They took my store down over 1 chargeback that I have had. It just so happened to be my first and only one. I was new to this and had no idea what it was or how to handle it. I know it now. Lesson learned. But, somehow it has left my website as a red mark on this app. So disappointed. I was hoping to be able to be allowed another chance.

Soffi's Boutique
Estados Unidos
8 meses usando o app
19 de junho de 2024

This app is stupid. If you have chargebacks from your customers they punish you for that, how can they punish you for something you have no control over, its just stupid they way they do things ....after they take down your store from the shop app, it could take another 6 months before it gets back on . ... I don't even care anymore this whole app is just dumb.. I wouldnt advice anyone to take this seriously because they could take your store down at anytime for things you have no control of.........AGAIN THIS APP IS DUMB!

We OutSyde
Estados Unidos
6 meses usando o app