Shop , 2.356 avaliações
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not,working in norway
EDIT to the reply: My customers have opted into marketing emails FROM ME, not from you. You're hijacking my customer base for your own emails. I'll repeat: absolute abuse of privacy and my company.
Stop sending obnoxious marketing emails to my customers WHO AREN'T EVEN PAYING WITH SHOP PAY / USING SHOP. this is pathetic abuse of privacy and abuse of my company's customer base.
support has made it clear we can't use Shop Pay without these obnoxious emails going out. will be reconsidering whether to have our shop there.
Hey there! We understand the frustration this could cause if it causes customers to reach out. Shop does not send marketing emails to your customers unless they have opted in to receive them. If you're experiencing any issues with unwanted emails, please reach out to our support team here: https://bit.ly/3FAFUbg. They will be able to assist you further and address any concerns you may have. -Rio, Shopify Support
We had the app for a long time. But it recently restricted our account and asked us to install a password control or age verification app. We're selling hair care products!!! Why do we need a password control or age verification app to sell products for the hair????
Hi, North Authentic.
Thanks for reaching out!
As you mentioned in your review, your Shop account has been restricted.
As per our Shop Merchant Guidelines (https://shopify.link/LQpL), you cannot use any password control, or age verification apps. Some examples of these apps are: Advanced Registration, B2B Login Access Management, Locksmith, Login to View Price and MagicPass Deal Club and Wholesale. This is a requirement that your store needs to meet in order to appear in Shop. If you have further questions regarding your account, you can connect with our support team via the Shopify Help Center: https://shopify.link/vRnL. -Victoria, Shop Support.
78 bad ratings says it all. Saw our store was including a shop pay payment option without our knowledge and then was told we dont qualify to use app. At what point did stores need "to qualify" to monetize and promote a 3rd party app?
Thank you for taking the time to write a review! Like any other payment gateway and sales channel, Shop Pay and Shop have eligibility requirements to maintain quality standards, mitigate risks, and protect the interests of all parties involved. By setting eligibility criteria, payment gateways and sales channels can ensure that merchants have the necessary legal, financial, and operational capabilities to conduct business effectively and responsibly. Feel free to go over our Shop Merchant Guidelines and Shop Pay Merchant Terms to learn about our eligibility requirements. If you believe you're eligible to use the payment gateway and the app, you can reach out to our support team for a review here: https://shopify.link/VRd6. -Summer, Shopify Support
Customers cannot find my store on this app. Plus shoppay tries to force customer into only using it. Shopify need a one page checkout so that customers can CHOOSE the payment method they want to use.
Thank you for leaving your review. If you're having trouble with your Shop account I recommend reaching out to our support team here (https://shopify.link/bmyj) so that we can review this with you. In the meantime, this guide (https://shopify.link/qLx8) can help you ensure you've got the Shop sales channel set up correctly so customers can find you on the app. Also, if you're interested in the one-page checkout I recommend entering your email address into the form at the botton of this page (https://shopify.link/zyxB) to be considered for early access. That being said, with the current checkout customers can choose the payment method they want to check out with, even with Shop Pay enabled. -Erin, Shop Support
"I've decided to close the shop for a couple of reasons. Firstly, there have been significant delays in depositing funds into my account. Secondly, the requirement to use specific shipping companies doesn't align with my preferred delivery process. I typically calculate the shipping time after confirming details with my trusted and speedy shipping partners, who promptly provide tracking information. Please get in touch with me to resolve the issue of my pending funds. Thank you."
Hey there, we appreicate you writing a review and rating the application. In regards to the issues that you are experiencing, we will need to take a look into the setup of your store to advise further. Since we are unable to verify you as the store owner over an application review, it would be best to navigate to our Help Center to speak with our live support: https://shopify.link/1rRn. -Ollie, Shop Support
If I could give this app zero stars I would. This was my personal experience with this Shop app. I received a chargeback from a customer who said they did not receive a PRE ORDER. Well, it had not arrived yet, because it was a PRE ORDER. I sent all the information, the order, the copy of the web page, even the email where the customer admitted they did not just cancel the order so they could avoid a cancellation fee. But, of course, the bank still backed their customer. It was the only chargeback I ever had but because I had so few orders it took me over 1%. Only a few days later I had enough orders to take me back below 1%. I asked for an appeal. Shop app has no appeal process. I asked for a manual review. Shop app has no manual review process. I literally installed this app again to leave this review and will uninstall it again right away after. I can't trust an app that has no kind of manual oversight and they just let the system do all the work.
Thanks for sharing your feedback with us. I can certainly see how this could affect your online business. Chargebacks are a dispute between the customer bank and the business they have made a purchase from, Shopify does not have any sway on how the chargeback is resolved. With that being said, we do have a great help document that goes into depth about the chargeback process: https://shopify.link/Dx8b. Additionally, you can manually capture payments to allow you to review orders before accepting them: https://shopify.link/zy1V. -Ollie, Shop Support
Be Warned! Shop App will let your customers file fraudulent chargebacks. A buyer made a purchase, they returned the item and I issued a refund, talked with buyer vie email and submitted proof of refund and email communication. Then they opened a chargeback and said they did not get a refund (complete lie). Shop channel will not honor or help a merchant and the buyer got issued a 2nd refund and I was charge with a chargeback fee. There is no way to contact the Shop app support. If anyone from Shop App reads this please contact me. This buyer is a scammer and has found a way to steal from honest merchants. Very disappointed in this Channel.
Hi, there. Thank you for leaving your review. For context, the ability to dispute a charge is an option offered by your customer's bank or credit card company. If a chargeback is opened by the cardholder's bank, the issuing bank investigates the complaint and decides on the result of the dispute as well. Shop wouldn't be able to prevent chargebacks, but I can definitely understand the impact they can have on your business. If you're using Shopify for your online store, this guide on managing and preventing chargebacks can help you out: https://shopify.link/KWdz. If you have more questions about this you can also reach out to the Shop support team here: https://shopify.link/bmyj. -Erin, Shop Support
This is the worst app, get ready to lose customers if you are installing this.....I got back t back chargebacks from customers, when i contacted the customers they accepted that yes they got the order but on their credit card bill there was no name of shop or business or no any such details...can you believe this idiocy?? Did shopify just launched a teenage app??? lastly, who authorized shopify to install these crap apps for no reason? I didn't install this app but i had no idea what was happening until i got screenshot by customer that there was no name of business or anything just random charges........I wish I could sue this app and those who install these apps on all stores without any knowledge of the merchant......
Hi, there. Thank you for taking the time to leave us a review for the Shop App and Sales Channel. The Shop App and Sales Channel is a sales channel made and managed by Shopify to help stores reach customers on the mobile device market, while also expanding their brand exposure, and bringing in more sales to their business. This channel is auto-installed on stores that are eligible for Shop. As for how the transaction appear in your customer's bank, I can't say for certain how they appear, as their bank may show the information differently than others, but I recommend you reach out to our Live Team if you have questions about that information using this link: https://shopify.link/vRnL. -Imogen, Shopify Support
Very bad app and we didn't get a good support from Shopify. Users cannot login due to server issues and shop owners face with 5xx errors on Google Search console.
Thank you for taking the time to leave a review. It sounds like you are having some issues with your online store, not necessarily the Shop Sales Channel. If you or your customers are having issues signing into their account, please reach out to our authenticated support team to have this reviewed. 5xx errors with your domain could also be caused by incorrect DNS information. Our live chat would be happy to review and assist you with this. Please reach out to our authenticated support team for additional help: https://bit.ly/2AWw5VA. -Shay, Shop Support