Shop

It may be because this company's corporate office is located in Canada, but if you are in the United States and a merchant, they DO NOT respond to your requests for help. We have been with them for about a year, and it has been one problem after another. They keep taking payment for their services, but WILL NOT respond to chat or support tickets. And forget about talking to them on the phone. That's impossible. Would not recommend this system for your point of sale system.

I wouldn’t say customer service was unresponsive — the support staff did reply and acknowledged the issue. However, it was beyond their scope, so they escalated it. That’s when the waiting began. When you run an online store 24/7, timely resolution is critical. Delays can really disrupt operations.

So annoying how shopify forces you to use this trash

Je paye 93 euros sans avoir fait une vente vous êtes fou j’annule directement

it wants $550 per customer. no way in hell we have margins likes those.

FAKE DATA WITH REPORTS AND THEY SAID THEY ARE NOT ABLE TO COMPENSATE FOR YOUR LOSE DUE TO DECISION YOU TAKE BASED ON THEIR FAKE REPORTS!!!!

I have contacted support for over 6 months and i am still not able to get my account back- they emailed me saying im good to use the account and we are approved but noting has changed in the backend. Everytime i talk to an agent they tell me they will get it fixed in 48 hours, but noting is being done.... I am honestly very surprised that SHOP PAY is this bad with support... its honestly very disappointing...

useless! interfering weirdly with other apps!

Shop is an app that promises a lot and delivers next to nothing. The app delivers about 0.1% of monthly sales. Customer support from Shopify is non-existent.

Disgusting service! I do not recommend! It looks attractive, but they cheat with payments. I set up payments "same day" in this service, but I was deceived twice and made to wait almost 7 days. I had to go back to another financial provider. I repeat, I do not recommend it at all!