Shop channel , 310 recensioner

For about 3 weeks now, almost every purchase made via the Shop channel/app has ended up being a fraudulent order. Not only that, the orders were not flagged by Shopify's system - Shopify Fraud Protection did not catch those things and we got hammered with fraudulent orders and chargebacks - we found out on our own either from people calling in after the orders went through, or when we look through the order details and payment capture information. Yes, we do look at each order that comes in - we're not a large company, we're a small business, and we like to know where each one of our products go to; being that we are a small business, these fraudulent orders have caused financial losses and the stress on the team is almost unbearable.

The first one we noticed was about two weeks ago, when that person actually called us and told us they never placed this order. The shipping address was his mother’s and the billing address was his old address. He said he hadn’t used the Shop app in months. We chatted with Shopify’s support but the only thing they said was that they think that person's account got hacked.
Fast-forward to two weeks later, and we get a chargeback from someone else with nearly the same story. They ordered something that’s custom-made and takes about 4-6 weeks to build, so it hadn’t even shipped yet - but production has begun and parts ordered so that sucks a bit. But, same story: they had never heard of us, and didn't even know we made licensed Star Trek things.

A bit of digging, and we see more orders where chargebacks were filed but they were protected by Shopify’s Chargeback Protection and we didn’t even get notifications about those. But all of those were also pretty much the same stories.
And here’s where it gets really weird: The shipping addresses do match those of the owners of the hacked accounts, are all correct - some packages are still en route, and some are at nearby UPS stores waiting to be picked up. So no, the scammers who hacked those accounts don’t even have the merchandise.

Here's actually a little excerpt of the chat with Shopify after a call with the first customer mentioned above: "16:59 Agent (Support Advisor): Thank you for waiting we have double checked our resources and also based our Support Shop Department they mentioned to me that they don't have the visibility as to why this particular order got a fraudulent or high risk they can only provide some general information or general insights and suggestions:

16:59 Agent (Support Advisor): * Account security: It is possible that the customer's account may have been compromised or hacked. In such cases, fraudsters gain unauthorized access to the account and place fraudulent orders. It's important for customers to use strong, unique passwords and enable two-factor authentication (if available) to enhance the security of their accounts."

PLEASE Shopify, do not tell us fraud can happen and to use your fraud prevention system like you did in another review. We ARE using your fraud prevention and your system doesn't catch it!!

EDIT to the reply: My customers have opted into marketing emails FROM ME, not from you. You're hijacking my customer base for your own emails. I'll repeat: absolute abuse of privacy and my company.

Stop sending obnoxious marketing emails to my customers WHO AREN'T EVEN PAYING WITH SHOP PAY / USING SHOP. this is pathetic abuse of privacy and abuse of my company's customer base.

support has made it clear we can't use Shop Pay without these obnoxious emails going out. will be reconsidering whether to have our shop there.

This is the worst app, get ready to lose customers if you are installing this.....I got back t back chargebacks from customers, when i contacted the customers they accepted that yes they got the order but on their credit card bill there was no name of shop or business or no any such details...can you believe this idiocy?? Did shopify just launched a teenage app??? lastly, who authorized shopify to install these crap apps for no reason? I didn't install this app but i had no idea what was happening until i got screenshot by customer that there was no name of business or anything just random charges........I wish I could sue this app and those who install these apps on all stores without any knowledge of the merchant......

If I could give this app zero stars I would. This was my personal experience with this Shop app. I received a chargeback from a customer who said they did not receive a PRE ORDER. Well, it had not arrived yet, because it was a PRE ORDER. I sent all the information, the order, the copy of the web page, even the email where the customer admitted they did not just cancel the order so they could avoid a cancellation fee. But, of course, the bank still backed their customer. It was the only chargeback I ever had but because I had so few orders it took me over 1%. Only a few days later I had enough orders to take me back below 1%. I asked for an appeal. Shop app has no appeal process. I asked for a manual review. Shop app has no manual review process. I literally installed this app again to leave this review and will uninstall it again right away after. I can't trust an app that has no kind of manual oversight and they just let the system do all the work.

So many reasons why we dont like this app; we use a fulfilment warehouse and some items are fragile and need specific carriers which take longer to plan for a successful unbroken delivery, The Shop App dominates everything you have set up for your store and can ruin it overnight. Lead times are overruled; reviews are overruled when we already have a review site. Our customers are sent automation we have not authorised which must be a data breach. Last but not least Shop Pay purple dominates our website and puts itself as the first Express pay option long before any other payment method is shown. We have tried to speak to Shopify to get some of the functions turned off, it’s taken over an hour on the phone to Shopify and they haven't got a clue what Shop Pay is.

This App is a joke and in no way makes it easier for new shops to sell their products. Shopify literally tells you "Grow your business with tools and features that make it easier to sell your products", but then does not allow you to sell products on Shop, if you haven't had any payments processed with Shopify Payments in the last 90 days. Why on earth would you make "Shopify market place", if you do not allow all Shopify stores to sell there? Better go with Amazon, Ebay or whichever marketplace that do not have such ridiculous restrictions.

If you are a merchant think 5-times before you add Shop to your store. We had a customer who opens a dispute saying they did not received their order when we have an email confirmation they did receive their order. A month later they opened a dispute, we do not get any notification from Shopify nor Shop but an email from AFFIRM. We would never open this email thinking it's a scam since it states "Affirm Dispute Open One of your customers has opened a dispute regarding the following loan." We are waiting for this to be resolve to remove Shop from our store.

I’ve had the shop sales channel installed for only a week or 2 . Unfortunately we’ll need to uninstall due to only half of our products populating the app. The other half will not load up and we’ve gone through every setting several times to fix the issue. Secondly, after testing the app from a customer perspective, shopping on my store, it offers the customers Free Shipping. Unfortunately this is not good enough, seriously it’s 2022, how hard is it to get the bare basics right!

Same as other users, my Shopify store is only for wholesale customers. I have a third party app to approve or decline customers' account applications and and set tags to let them have wholesale prices. I don't want to show my products on the Shop app to everyone. I've uninstalled this app. But some people still can log in with Shop. Don't know why.

The Shop Channel has been spamming your customers for review requests and you didn't even realize it! That's right. Even customers who don't purchase from this channel are sent a request to review IN ADDITION to any review automation tools you are using. This is probably resulting in annoyance for your customers and decreasing the effectiveness of your other review-gathering campaigns. Shopify doesn't let you opt-out of this Shop Channel review automation, so your only choice is to delete the app if you don't want to spam your customers.