Shop , 2 381 recensioner
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There is no customization when it comes to customers leaving reviews on the shop app. You can't customize the email request sent to customers on your behalf asking for a review, you also can't even see what it looks like. You also don't receive any notification when a customer leaves a review on your shop. The review is also automatically published on your shop without you being notified. You aren't given the option to approve or deny a review, everything it automatically published. If you use any third party review apps like LOOX, this means your customers will be asked to leave a review twice (once by loox and once by the shop app). So many issues with this app and very little features to customize the app for your brand.
Thanks for the review - I can certainly see the benefit of allowing these changes! I am going to provide this review to our developers as a suggestion to include customization on the customer reviews. We appreciate the feedback and context that you have provided us as this is how we can build a better application for all users. -Ollie, Shop Support
customers will write reviews negative prior to receiving orders
Hey there! Thanks for sharing your concerns. We would love to understand more about the issues you're experiencing with using the Shop app. If you're open to it, please reach out to us here: https://shopify.link/bmyj. We'd be happy to take a closer look at this issue to find a resolution! -Mac, Shop Support
Shopify is making discrimination and threatening our company to disable our website. We are currently in discussion to solve the problem. The details will be given when the discussion ends.
Sully is giving terrible customer service...
My products don't show in the app and support was unable to resolve it.
Edit: Thank you for reaching out.
I'd like to confirm that all the products I offer meet the necessary criteria for listing in the Shop. Each product has an accompanying image, a clearly stated price, and is categorized appropriately. Additionally, I adhere to the Shop merchant guidelines in full. With Sell with Shop activated on my Shop channel, I understand that all my eligible products published online will also be showcased on the Shop app.
Hey there! Thanks for taking the time to review Shop. We understand that you have been experiencing some issues with linking your products. Please follow our product availability guide here (https://shopify.link/erJx) to learn more.
If you're still having issues, please reach out to us here: https://shopify.link/YWD7. We'd be happy to take a closer look at this issue to find a solution! -Mac, Shopify Support
Review management is a total nightmare, can't even censor insults or whatever, and you can't turn them off.
Hi there. Thank you for taking the time to leave your feedback. I'm sorry to hear that you're experiencing some trouble with the Shop app. To clarify, are you looking to remove certain reviews? If so, you can follow the steps outlined here (https://shopify.link/1BK7) to complete this. Alternatively, please feel free to connect with our Live Support so we can take a closer look into this: https://bit.ly/2AWw5VA. - Blair, Shopify Support
RUBBISH, We need an AGE App due to what we sell, But SHOP does not like Age Apps, so we cant use SHOP SIMPLE,.
Setting the store up is too complex and can't easily be set out in an orderly fashion
I can’t use it and I don’t understand why. I can't visualize my online shop and I can't modify anything.
Hi, there! You can review the Shop Merchant Guidelines here to determine whether you're eligible to use the Shop channel: https://shopify.link/LQpL. We also have guidelines on how to customize your Shop store: https://shopify.link/N8L8. If you are still having trouble with customizing your store, please reach out to us via the Shopify Help Center so we can determine the issue and next steps to take: https://shopify.link/1w5D. -Sophia, Shopify Support
The ability to not be able to unpublish reviews is the reason we are leaving the shop app. Customers misuse the product incorrectly and then write negative reviews on our shop store. We should be able to have control over the reviews that are being left!! Not good at all when you’ve worked so hard to perfect your brand.
Worthless App, stay a way from it
Hi, thank you for sharing your feedback and leaving a review for the Shop sales channel app. Can you share some additional information about your experience with the app? We definitely want to hear your feedback, we are always looking to improve. -Shay, Shopify Support