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Not good at all. It does not let me sell my handbag like other people on here do I don’t see no diffences
Hi, thank you for reviewing our sales channel!
Products need to meet certain requirements to be listed on the Shop app e.g. doesn't fall under a prohibited product type listed in this help doc: https://bit.ly/3RHRuEu. If you feel your handbag product has been incorrectly not approved, then please reach out to us so we can look into that with you! You can start a support request with us by logging into the Help Centre via this link: https://bit.ly/3NehLrk.
Thanks,
Noreena, Shop Support
Shopify is using their control over thousands of stores to hijack customers and funnel them through shopify's ecosystem. If a customer is signed into "shopify", even if they don't have the shop app on their phone, Shopify bypasses the checkout options provided by you, the merchant and funnels your customers into their own ecosystem and payment offerings.
It's just a matter of time before a class action lawsuit is served to Shopify.
Hi there, thanks for taking the time to review the Shop sales channel.
I understand you're dissatisfied about your experience with our Shop sales channel. The Shop sales channel wouldn't be involved in the checkout experience as you describe it, that would more so relate to Shop Pay and whether the Buyer has an existing account. If they do, they are indeed presented with that method of checkout, but the other methods of checkout should still be available to the Buyer.
If you want someone to take a closer look at your concerns relating to your checkout, and to see if there's a way to rectify the matter, please contact Shopify support directly after logging in via this link on the Shopify Help center - https://bit.ly/3hGDWwb so that the system can authenticate you and have someone investigate this for you right away.
Best wishes,
Brian,
Shop Support
The shop app send harrasing emnails to my customers asking for reviews and this cannot be stopped. This app will disturb and harrass your customers for a long time asking repeatedly for reviews. This harrases and chases your customers away. Ive just had a complaint about this!
Hi there, thanks for taking the time to review our sales channel. I understand you have concerns about the review requests sent to your customers.
In order to turn off the product review requests, you would currently need to opt out of the Shopping feature of the Shop sales channel. You can read more about the feature here - https://bit.ly/3UIa3Ko I'll certainly pass on your feedback to our developers in the meantime.
If you'd like us to have a closer look at your query and your account in particular, please don't hesitate to reach out to us by starting a support request via this link so that we can authenticate you on the account: https://bit.ly/3NehLrk.
Best wishes,
Brian,
Shop Support
I’ve had the shop sales channel installed for only a week or 2 . Unfortunately we’ll need to uninstall due to only half of our products populating the app. The other half will not load up and we’ve gone through every setting several times to fix the issue. Secondly, after testing the app from a customer perspective, shopping on my store, it offers the customers Free Shipping. Unfortunately this is not good enough, seriously it’s 2022, how hard is it to get the bare basics right!
Hi there,
Thanks for taking the time to review our sales channel. Sorry to hear about the trouble you're having. Please don't hesitate to reach out to us directly by starting a support request via this link so that we can authenticate you on the account: https://bit.ly/3NehLrk. We will then be happy to investigate this more closely for you to see if we can rectify the issues you're facing. As long as the products aren't part of the prohibited types listed here - https://bit.ly/3Aj5lKJ - then we might be able to fix the listing problem for you.
Best wishes,
Brian,
Shop Support
this app would be 5 stars if the reviews were integrated with our Shopify website product reviews. otherwise I am happy with the amount of reviews this generates!
Thank you for your review and feedback! -Emily, Shop Support
Just not happy with getting penalized for chargebacks that have nothing to do with this app. My store was deactivated for no reason. I will not be using this app in the future.
Hi, thank you for taking the time to leave a review and sorry to hear you're not happy with your experience! In order to sell through the Shop app, we ask that stores have a chargeback rate of less than 1% for Shopify Payments orders. Please note that this percentage fluctuates over time, so taking in more orders will lower your percentage and increase your eligibility chances. You can review our full eligibility requirements here: https://bit.ly/3z5kVJV. Also, this does not affect your ability to sell through other sales channels including your online store and your customers can still track their orders with you.
I see you were recently in touch with our Support team regarding this. Please feel free to contact us using the following link and we'll be more than happy to discuss your eligibility with you: https://bit.ly/3NehLrk.
Noreena,
Shop Support
I enjoy the customization of the shop store and analytics. Surprisingly good! Hope it stays that way.
im having trouble adding shopify payment method. it says i dont meet product requirements. can i get some assistance with this issue? thank you
Hey, there! Thanks for taking the time to review the Shop Channel App. For Shopify Payments product eligibility requirements, please refer to this guide here: (https://shopify.link/vaZB). Should this not solve your issue, we encourage you to reach out to us directly here: (https://shopify.link/bmyj). -Maz, Shop Support
Please help me understand this. I thought that this was a way to bring new customers into the brand. But now I'm seeing that customers I paid for through Facebook ads have placed their first order through my site -- and a second order through Shop. How was Shop contacting my customer? How would this happen? Is Shop hijacking my customers and encouraging them to bypass my site entirely?
Hi there, thank you for taking the time to leave a review. The Shop app does aim to increase your brand's customer base through our curated collections and transparency with product reviews. It's also our objective to help build your existing customer relationships by allowing customers to track their orders and contact you easily if needed. There are emails sent to the customer from us so they are familiar with the app they have just used as well as for compliance. However, these emails would not be triggered by an order from Facebook. They may have already been using our Shop app for tracking. If that's the case, they may have re-visited your Shop store profile after their Facebook order synced to the app for tracking, and it encouraged another purchase.
Any email sent is in place to help support your customers and encourage sales through your store, and its worth is continuously reviewed. If you feel an email has disrupted your orders in any way then please reach out to us with the email's details by starting a support ticket here: https://bit.ly/3NehLrk
Thanks,
Noreena
Shop Support
shades of Apple Music forcing unrequested selections on unsuspecting listeners. Offer it, sure. Install without consent?
Hi there, thanks for taking the time to review our sales channel. I understand you've some concerns about the Shop sales channel suddenly appearing in your store admin.
You can find more specifics about your store's presence in the Shop app in Shopify's Terms of Service, section 9.6.7 - https://bit.ly/40LPejx .
As mentioned here - https://bit.ly/42RJl6k , if your store meets the eligibility requirements outlined in the Shop Merchant Guidelines, then your store and products will automatically be listed in the Shop app and the Shop sales channel will appear in your Shopify admin.
The reason for the addition of the sales channel is to give you the power to control how your store appears within the app, or to remove your store from the app if you don't wish to feature in it.
You should also have received an email notification of this change in the past month.
If you wish, you can opt out of Sell with Shop by following this guide - https://bit.ly/40qHDqX .
You can also opt out of Shop Search by referring to this guide - https://bit.ly/3Zu6fhc .
If you have any other questions or concerns relating to this, please don't hesitate to reach out to us by starting a support request via this link - https://bit.ly/3NehLrk - so that we can authenticate you on the account and take a closer look.
Best wishes,
Brian,
Shop Support