Shop

I've been a loyal user of Shop Channel for over a year, serving 380 customers. However, after a chargeback issue, my account was suspended, despite it being resolved in my favor. Attempts to resolve this with customer support have been frustrating. Disappointed with Shop Channel's handling of the situation and hope for improved transparency and efficiency in the future. Please reactivate my account, as I've done everything possible to make this channel work for me.

I give NO stars due to I can’t list my products as it keeps telling me that I don’t have product categories on my products and when I check I have product categories selected for every product this app is a waste of time and money

There is no customization when it comes to customers leaving reviews on the shop app. You can't customize the email request sent to customers on your behalf asking for a review, you also can't even see what it looks like. You also don't receive any notification when a customer leaves a review on your shop. The review is also automatically published on your shop without you being notified. You aren't given the option to approve or deny a review, everything it automatically published. If you use any third party review apps like LOOX, this means your customers will be asked to leave a review twice (once by loox and once by the shop app). So many issues with this app and very little features to customize the app for your brand.

As a new entrant to the world of Shopify, I was eager to streamline my checkout process and offer customers the convenience of Shop Pay. However, my excitement quickly turned to frustration when I discovered that I was unable to enable this feature without any explanation.

What baffles me even more is that countless newcomers like myself have successfully implemented Shop Pay without issue. So, why am I being excluded?

The lack of transparency and communication regarding the reasons for my rejection is incredibly disheartening. It leaves me questioning why I'm not being afforded the same opportunities as others in the Shopify community.

While I understand that not all applications can be approved, the least I expect is some clarity on the matter. Without it, I'm left feeling disillusioned and at a disadvantage compared to my peers.

Overall, my experience with Shop Pay has been disappointing, to say the least. I hope that Shopify can address these issues and provide equal opportunities for all its users, regardless of their tenure or experience.

Its been 2 weeks since I am trying to use the help desk and get a resolution for Shop being deactivated due to Chargeback more than 1%. How are we able to improve the performance if there is not grace period or time. The payments are processed through Shopify and not the third party. At first place shop accepted the payment, we ship it out and then after that due to chargeback the SHOP is deactivated with no notice or grace time. Can someone please assist with it.

Thanks

I got a chargeback because my shipping took too long. I got the stupid items but they deactivated my account. Good luck trying to speak with someone about your issues

There is no customisation when it comes to customers leaving reviews on the shop app. The email request can't be modified and you can't even see what the email looks like that Shop sends!. You also don't receive notification when a customer writes a review, they just automatically publish it. I use Judge.me where I customise my emails and make it more personal, this means though customers receive 2 requests. With this SHOP APP you cannot turn off the "Review Collection" button, it's stuck onto "ON" with no facility to toggle it off. I contacted Shopify help and even they can't do it. Too many bad issues with this app and very little opportunity to customise it for your own individual store. I'm going to delete it if I can't toggle off the reviews! Worse than useless and not fit for purpose re reviews.

The app is installed by default. Even if you install they leave traces of your store and products to the app and they force you to keep the app installed to remove them which makes no sense. This is what their Support said.

This company is terrible. My customer came and wanted service paid with a major credit card . Shopify accepted the funds that was transferred and say my funds would be posted to my account 2,600.00 and never was
The transaction was complete from my customer on the other have Shopify completely stole my funds and I'm planning to Sue this company. That's a lot of money to take from a person business when they are a million dollar company.Steal folks hard earn money like that is a Shame. But it's not over I will be getting a Lawyer cause I have all my records

If you get a chargeback, thats not your fault. they will disable your account