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Installed the app, however it saying most of the products are : Prohibited product types. We sell car parts so this is not correct. Very disappointed!
Hi there,
Thanks for taking the time to review the Shop sales channel. It's not ideal for you, but currently automobile parts are actually one of the prohibited product types, as outlined here - https://help.shopify.com/en/manual/online-sales-channels/shop/eligibility#prohibited-product-types
In the meantime, your customers will continue to be able to take advantage of order tracking, viewing recent orders and seeing the available contact information for your business.
Best wishes,
Brian, Shop Support.
I did NOT install this freaking app. Stop messing with my store. I'm not paying Shopify a monthly fee to do whatever they feel like to my store.
Hi there, thanks for taking the time to review our sales channel. I understand you've some frustrations about the sales channel suddenly appearing in your admin.
As mentioned here - https://bit.ly/42RJl6k , if your store meets the eligibility requirements outlined in the Shop Merchant Guidelines, then your store and products will automatically be listed in the Shop app and the Shop sales channel will appear in your Shopify admin.
The reason for the addition of the sales channel is to give you the power to control how your store appears within the app, or to remove your store from the app if you don't wish to feature in it.
You should also have received an email notification of this change in the past week or two.
If you have any other questions or concerns relating to this, please don't hesitate to reach out to us by starting a support request via this link so that we can authenticate you on the account: https://bit.ly/3NehLrk.
Best wishes,
Brian,
Shop Support
yet another offering by Shopify that is riddled with bugs and can't be used. getting pretty tired of Shopify marketing addons to my store that take a day to implement and then still don't work so we have to spend another day removing it. Shopify is exhausting. Too many fingers in too many pies and all badly implemented it seems.
Hi there, thank you for taking the time to review our sales channel. If you were experiencing bugs or issues then we'll definitely want to look into that with you! You can reach out to us by starting a support request via this link: https://bit.ly/3NehLrk so we can investigate this further with you.
Noreena, Shop Support
I installed it, It says I have to activate Shop pay payments... but when I go to my settings nothing where I can activate. I'm struggling now for 4 hours to find something. I should not losing so much time for this.
Thank you for your review. If you're having trouble with your Shop account, please get in touch with our Support Team (https://shopify.link/gK88). -Emily, Shop Support
I set up app but it's not loading or letting me manage my products in the sales channel. "No products found" in All/approved/not approved. It says in Products - "You don’t have any products yet." but when I hit "manage products" It's says all have been enabled. It's been a couple of hours so surely this should populate by now. Also lastly, there is no easy help option to contact the app for how to rectify.
Hi there, thanks for taking the time to review the Shop sales channel. Apologies for the delay in getting back to you. I would be more than happy to look into this further and I have sent you an email so we can continue our conversation.
In relation to not being able to contact us directly, if you've ever any other questions, please don't hesitate to contact us again after logging in via this link on the Shopify Help center - https://help.shopify.com/en/questions/shop-app#/login so that we can authenticate you on the account and take a closer look for you as soon as possible.
Looking forward to assisting you with this.
Brian, Shop Support
Can't add products. None of my products come up when I try to search for them to add them. I've enabled all my products for the Shop sales channel, but they still aren't available to add.
Hey there, thanks for taking the time to leave a review for our sales channel.
For us to be able to fully investigate any issues that may be impacting your products from appearing, or you personally viewing them, please don't hesitate to reach out to us by starting a support request via this link so that we can authenticate you on the account: https://bit.ly/3NehLrk.
Best wishes,
Brian,
Shop Support
HI! When I try to install the app its goes directly to my 404 page not found. Not sure why? Can you help?
Hi there, thanks for taking the time to review the Shop sales channel. I would be more than happy to look into this further and I have sent you an email so we can continue our conversation. Looking forward to assisting you with this. Brian, Shop Support
Hi, Tried to install the app, unfortunately, got the same 404 error that everyone else. Looking forward to the error getting fixed and try the app again. Thanks.
Hello, we appreciate you taking the time to review the Shop app. We can absolutely take a closer look into this. I have sent you an email so that we can continue this conversation. Looking forward to helping you with this! Dee, Shop Support
Hi! I tried installing this on my shopify site today and it just kept rolling to a 404 not found page on my site. Would appreciate some help with this. Thanks!
Hey there, thanks for taking the time to review the Shop app. This is something we can certainly look into. I have sent you an email so that we can continue this conversation. I'm looking forward to supporting you with this! Dee, Shop Support