Shop

They took my store down over 1 chargeback that I have had. It just so happened to be my first and only one. I was new to this and had no idea what it was or how to handle it. I know it now. Lesson learned. But, somehow it has left my website as a red mark on this app. So disappointed. I was hoping to be able to be allowed another chance.

This app is stupid. If you have chargebacks from your customers they punish you for that, how can they punish you for something you have no control over, its just stupid they way they do things ....after they take down your store from the shop app, it could take another 6 months before it gets back on . ... I don't even care anymore this whole app is just dumb.. I wouldnt advice anyone to take this seriously because they could take your store down at anytime for things you have no control of.........AGAIN THIS APP IS DUMB!

Ca a l'air vraiment sympa, mais mes produits nécessitant de la personnalisation.
J'aurais voulu que les options de personnalisation soient disponibles aussi sur shop.

if you get a chargeback you're finished I've had over $100,000 worth of orders through shop and they disabled my account after around 10 chargebacks. They will never side with you.

This app takes the liberty of re-writing my thank you pages and inserts information that is not accurate. I am not a programmer and cant figure out how to change this.
I have more customers get angry with me because of this app

It is to hard to get help

I cant use shop anymore because of chargebacks. but it wasnt my fault. the customer didnt read the description. It was a pre-order and they thought they would get the product after a few days but in the description i wrote that its a pre order and they will get the product after weeks.

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hallo my shop channel is not working anymore, because of chargeback first of all that chargeack was not my problem because sopify said its low fraudulant order and did not notified me, secondly the shop channel is my main orders generator meaning i have 100% of my orders from shop and you suddenly yestarday without notifing me deleted me from shop channel meaning you ruined my whole business, what should i do, then return all my money!!!

I've been a loyal user of Shop Channel for over a year, serving 380 customers. However, after a chargeback issue, my account was suspended, despite it being resolved in my favor. Attempts to resolve this with customer support have been frustrating. Disappointed with Shop Channel's handling of the situation and hope for improved transparency and efficiency in the future. Please reactivate my account, as I've done everything possible to make this channel work for me.