Shop

Hi there, thanks for taking the time to review our sales channel. I understand you were running into some issues relating to Shipstation.

If you'd like us to have a closer look at your query and your account in particular, please don't hesitate to reach out to us by starting a support request via this link so that we can authenticate you on the account: https://bit.ly/3NehLrk. It might also be a case that Shipstation need to look at it from their perspective, but we'd be happy to investigate this too from our side.

Best wishes,
Brian,
Shop Support

Hi there, thanks for taking the time to review the Shop sales channel.

I understand you're dissatisfied about your experience and trouble with eligibility for our Shop sales channel. It's true that stores need to meet certain requirements before availing of the Shopping and Search features of the app, and those are listed here - https://bit.ly/3A4GLgJ . If you were deemed ineligible for certain features, you should still be able to install the channel. Your customers will continue to be able to take advantage of order tracking, viewing recent orders and seeing the available contact information for your business.

If you want us to take a closer look at your ineligibility circumstances, and to see if there's a way to rectify the matter, please contact us directly after logging in via this link on the Shopify Help center - https://bit.ly/3NehLrk so that we can authenticate you and investigate this for you right away.

Best wishes,
Brian,
Shop Support

UPDATE (June 2021): I am just writing to provide an update that the Shop channel is now available to merchants in the UK and Australia as well as those based in the US and Canada. More information about the Shop channel can be found here (https://bit.ly/3gdrtv4) and any questions about the channel can be asked to our support team via the Shopify Help Center: https://bit.ly/2AWw5VA. -Victor, Shopify Support

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Hi there. We're sorry for the misunderstanding. The purpose of the email you received was to notify UK merchants that the 'Track with Shop' button will be added to all UK stores' Order Status Pages between October 15th and 19th, 2020. There is no action required at this time unless you want to opt-out of this free service.

Here's how 'Track with Shop' works: After completing a purchase, the 'Track with Shop' button prompts customers to track their order with the Shop app. Once a customer downloads the Shop app, they'll get automatic order status notifications and real-time delivery updates to help merchants save time and money on customer support.

To clarify, the Shop channel (which you downloaded but is currently not supported in the UK) allows merchants in NA to customize how their store looks in the Shop app. If you have any questions, please reach out to us directly at help@shop.app

Hi there, thanks for taking the time to review our sales channel. I understand you've some concerns about the sales channel suddenly appearing in your admin and your products appearing within the Shop app.

Just to confirm, the Shop app is not a marketplace. You can find more specifics in Shopify's Terms of Service, section 9.6.7 - https://bit.ly/40LPejx relating to how this works.

As mentioned here - https://bit.ly/42RJl6k , if your store meets the eligibility requirements outlined in the Shop Merchant Guidelines, then your store and products will automatically be listed in the Shop app and the Shop sales channel will appear in your Shopify admin.

The reason for the addition of the sales channel is to give you the power to control how your store appears within the app, or to remove your store from the app if you don't wish to feature in it.

You should also have received an email notification of this change in the past week or two.

If you wish, you can opt out of Sell with Shop by following this guide - https://bit.ly/40qHDqX .
You can also opt out of Shop Search by referring to this guide - https://bit.ly/3Zu6fhc .

If you have any other questions or concerns relating to this, please don't hesitate to reach out to us by starting a support request via this link so that we can authenticate you on the account: https://bit.ly/3NehLrk.

Best wishes,
Brian,
Shop Support

Hi there, thanks for taking the time to review the Shop sales channel.

Sorry to hear about your experience and trouble with eligibility for our Shop sales channel. If you were deemed ineligible for certain features, you should still be able to install the channel. Your customers will continue to be able to take advantage of order tracking, viewing recent orders and seeing the available contact information for your business.

If you want us to take a closer look at your ineligibility circumstances, and to see if there's a way to rectify the matter, please contact us directly after logging in via this link on the Shopify Help center - https://help.shopify.com/en/questions/shop-app#/login so that we can authenticate you as the account owner and investigate this for you right away.

Best wishes,
Brian,
Shop Support

Hi there,

Thanks for taking the time to review the Shop sales channel. It's not ideal for you, but currently automobile parts are actually one of the prohibited product types, as outlined here - https://help.shopify.com/en/manual/online-sales-channels/shop/eligibility#prohibited-product-types

In the meantime, your customers will continue to be able to take advantage of order tracking, viewing recent orders and seeing the available contact information for your business.

Best wishes,

Brian, Shop Support.

Hi there, thanks for taking the time to review our sales channel. I understand you've some frustrations about the sales channel suddenly appearing in your admin.

As mentioned here - https://bit.ly/42RJl6k , if your store meets the eligibility requirements outlined in the Shop Merchant Guidelines, then your store and products will automatically be listed in the Shop app and the Shop sales channel will appear in your Shopify admin.

The reason for the addition of the sales channel is to give you the power to control how your store appears within the app, or to remove your store from the app if you don't wish to feature in it.

You should also have received an email notification of this change in the past week or two.

If you have any other questions or concerns relating to this, please don't hesitate to reach out to us by starting a support request via this link so that we can authenticate you on the account: https://bit.ly/3NehLrk.

Best wishes,
Brian,
Shop Support

Hi there, thank you for taking the time to review our sales channel. If you were experiencing bugs or issues then we'll definitely want to look into that with you! You can reach out to us by starting a support request via this link: https://bit.ly/3NehLrk so we can investigate this further with you.
Noreena, Shop Support