評價 (3,172)

整體評分
4.8
各級評分數量
  • 85% 的評分為 5 顆星
  • 9% 的評分為 4 顆星
  • 2% 的評分為 3 顆星
  • 1% 的評分為 2 顆星
  • 4% 的評分為 1 顆星
2023年2月11日

We can't use Shop, but it now prints on all our shipping labels. Another boutique claimed we stole their photo, even though it was a vendor provided photo. We aren't allowed to appeal, but got dinged with copyright infringement in a he said she said. Stop advertising your services to my customers, and then not allow me to participate in said services. Especially since you never even heard our side or looked at our proof we had rights to use it too.

Striped Box Boutique
美國
使用應用程式 7個月
Shopify 已回覆 2023年2月14日

Hi there, thanks for taking the time to review our sales channel. I understand you had some trouble with eligibility for our Shop sales channel. If you were deemed ineligible for certain features, you should still be able to install the channel. Your customers will continue to be able to take advantage of order tracking, viewing recent orders and seeing the available contact information for your business.

If you want us to take a closer look at your ineligibility circumstances, and to see if there's a way to rectify the matter, please contact us directly after logging in via the following link so that we can authenticate you on the account: https://bit.ly/3NehLrk.

We'd also be happy to take a look at the shipping label marketing if you provide as much context and screenshots where possible, to see if this can be adjusted.

Best wishes,
Brian,
Shop Support

2023年3月28日

Super annoying that the Schedule Availability feature is not active on this Shopify developed app. All the other sales channels base availability on the inventory of the shop itself. But this app ignores the "Scheduled Availability" and ignores the stores inventory.

Kinda Dumb!

moderncooking.com
德國
使用應用程式 9個月
Shopify 已回覆 2023年3月29日

Hi there, thanks for taking the time to review our sales channel. I understand you have some frustrations about the current functionality of the Shop sales channel.

Future publishing - https://bit.ly/3ntkVzU, or scheduled availability is currently only available on the Online Store. It doesn't apply to any other sales channels yet, including the Shop sales channel.

We will certainly pass your feedback to our developers for consideration.

In the meantime, if you've any other concerns relating to the Shop sales channel, please don't hesitate to reach out to us by starting a support request via this link so that we can authenticate you on the account: https://bit.ly/3NehLrk.

Best wishes,
Brian,
Shop Support

2023年2月15日

They work against sellers by supporting the scammers !! , they have zero customer support, and their platform is ideal for getting ripped off by scammers.

Tinymod Furniture
加拿大
使用應用程式 7個月
Shopify 已回覆 2023年3月6日

Hi there, thanks for taking the time to review our sales channel. I understand you've run into some frustrations.

If your issue related directly to the Shop Sales Channel, I would recommend reaching out to our Shop specific support team via this link so that we can authenticate you on the account: https://bit.ly/3NehLrk . Please add as much context as possible in relation to your issue and we'll be happy to try and assist you.

Alternatively, if it relates to Shopify as a whole, please reach out to Shopify support here - https://bit.ly/3EgQp0N .

Best wishes,
Brian,
Shop Support

2023年3月17日

This app lacks alot of features. You don't get notified when customers review their products and have no control over that. Your store can be disabled WAY too quickly with no control over that as well. My store had one product that promoted the entire store to be disabled with no way to fix it even though I was bringing in thousands of dollars. Really unhappy customer here.

Elizabeth Stone
美國
使用應用程式 6個月
Shopify 已回覆 2023年3月29日

Hi Elizabeth, thanks for taking the time to review our sales channel. I understand you've some frustrations about your account having issues relating to the eligibility.

In order to avail of features such as Shopping and Discovery in the app, we ask merchants to meet certain eligibility requirements. You will still be able to install and use the sales channel, and your customers can continue to track their orders, view recent orders and see the available contact information for your business.

The requirements are listed here - https://bit.ly/3A4GLgJ .

If you'd like us to investigate if there was an error in relation to your eligibility, or advice on it, please don't hesitate to reach out to us by starting a support request via this link so that we can authenticate you on the account: https://bit.ly/3NehLrk.

In relation to the customer reviews, you should be able to keep track of them and reply if needed by following the instructions detailed here - https://bit.ly/40Kgori

Please let us know via https://bit.ly/3NehLrk if you'd like any further assistance with that and we'd be happy to help.

Best wishes,
Brian,
Shop Support

2021年7月1日

I'm glad I'm not the only one getting that 404 result. Not sure why it is like that but I Hope they fix that glitch soon.

N Skincare
美國
使用應用程式 6個月
Shopify 已回覆 2021年7月5日

Hey there - thanks for taking the time to leave a review! I've sent you an email directly to assist with this issue. If you reply back I'd be happy to investigate this for you as soon as possible. Best wishes, Brian, Shop Support.

2021年11月4日

One of the representatives recommended a list of supplier to use for my store. I utilized the recommendation provided, then Shop removed the payment gateway for infringement of the supplier I used without warning and said that the decision is final. Very deceiving and caused major inconvenience to my business! They don’t even bother to take accountability on their end nor help e-commerce owners whatsoever! The way they do business is a joke!

La Chica Loca
美國
使用應用程式 6個月
Shopify 已回覆 2021年11月5日

Hi there, thanks for taking the time to review the Shop sales channel. Sorry to hear about your experience and trouble with eligibility for our Shop sales channel. If you were deemed ineligible for certain features, you should still be able to install the channel. Your customers will continue to be able to take advantage of order tracking, viewing recent orders and seeing the available contact information for your business. For any queries or concerns you have relating to that, please reply back directly to the email you referred to, and we'd be happy to assist you further.

If you did not receive an email, please contact us after logging in via this link on the Shopify Help center - https://help.shopify.com/en/questions/shop-app#/login so that we can authenticate you on the account and take a closer look for you as soon as possible.

Best wishes,
Brian,
Shop Support

2023年5月7日

Looks Promising, Just Connecting, Easy setup with attractive tools like workflow automations and discount options.

Focused Connections by Starforce Production LLC.
美國
使用應用程式 5個月
2023年5月23日

Pretty good but too limited and basic with options for personalising your shop. Also desperately needs the ability to add Metafields to product pages - for example some products we sell take 2-3 weeks to fulfil, there is no way to relay this information without editing the product description every time the item goes in or out of stock on the Shop App unlike our website which uses Metafields to do so

Hobby Figures
英國
使用應用程式 7個月
Shopify 已回覆 2023年8月24日

Hi, there. Thank you for your review! I'm happy to pass along this feedback. We're always looking for ways to improve the app and these are great suggestions. This guide can help you customize your Shop store with the available options in the meantime: https://shopify.link/N8L8. -Erin, Shop Support

編輯時間:2023年10月15日

i dont know how to add my all products to my shop

gadgets4uk
英國
使用應用程式 5個月
2023年4月28日

If you are a merchant think 5-times before you add Shop to your store. We had a customer who opens a dispute saying they did not received their order when we have an email confirmation they did receive their order. A month later they opened a dispute, we do not get any notification from Shopify nor Shop but an email from AFFIRM. We would never open this email thinking it's a scam since it states "Affirm Dispute Open One of your customers has opened a dispute regarding the following loan." We are waiting for this to be resolve to remove Shop from our store.

BVstylez
美國
使用應用程式 5個月
Shopify 已回覆 2023年5月2日

Hi there, thanks for taking the time to review our sales channel. I understand you've some issues in relation to Shop Pay Installments.

Just to confirm, this doesn't actually relate to the Shop Sales Channel. You can have Shop Pay Installments active on your store completely independently from the Shop Sales Channel.

If you have any other questions or concerns relating to this, please don't hesitate to reach out to us by starting a support request via this link - https://bit.ly/3NehLrk - so that we can authenticate you on the account and take a closer look.

As the issue more relates to your online store in general, you may also reach out to Shopify support here - https://bit.ly/3EgQp0N .

You can also read more about the dispute process here - https://bit.ly/3ngeyQX on the Shopify help center.

Best wishes,
Brian,
Shop Support