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This app is stupid. If you have chargebacks from your customers they punish you for that, how can they punish you for something you have no control over, its just stupid they way they do things ....after they take down your store from the shop app, it could take another 6 months before it gets back on . ... I don't even care anymore this whole app is just dumb.. I wouldnt advice anyone to take this seriously because they could take your store down at anytime for things you have no control of.........AGAIN THIS APP IS DUMB!
Ca a l'air vraiment sympa, mais mes produits nécessitant de la personnalisation.
J'aurais voulu que les options de personnalisation soient disponibles aussi sur shop.
if you get a chargeback you're finished I've had over $100,000 worth of orders through shop and they disabled my account after around 10 chargebacks. They will never side with you.
Hi, there! I'm sorry to hear about your experience. In order to use the Shop sales channel, your store needs to have a chargeback rate below 1% over the last 6 months. I recommend reviewing this help document (https://shopify.link/Vj74) on how to prevent chargebacks on your store. If you're not currently eligible to use the Shop sales channel, that doesn't necessarily affect your store overall. If you have questions about your account, please get in touch with us here (https://shopify.link/vRnL). We'd be happy to help! - Greta, Shopify Support
This app takes the liberty of re-writing my thank you pages and inserts information that is not accurate. I am not a programmer and cant figure out how to change this.
I have more customers get angry with me because of this app
Hi, there.
We appreciate you taking the time to share your review. We're sorry to hear you did not have an ideal experience navigating the app.
Our Support team would like to further understand the issues you have mentioned. If you'd like, you can connect with our authenticated Support here (https://shopify.link/vRnL) in order for us to take a more detailed look. -Victoria, Shop Support.
It is to hard to get help
I cant use shop anymore because of chargebacks. but it wasnt my fault. the customer didnt read the description. It was a pre-order and they thought they would get the product after a few days but in the description i wrote that its a pre order and they will get the product after weeks.
Thank you for your review. Eligibility for the Shop Channel is not impacted by one order, rather, a merchant must have a chargeback rate of less than 1% spanning the last 6 months across all orders. Once you improve your rate, you will be eligible for the channel again. -Olivia, Shop Support
hallo my shop channel is not working anymore, because of chargeback first of all that chargeack was not my problem because sopify said its low fraudulant order and did not notified me, secondly the shop channel is my main orders generator meaning i have 100% of my orders from shop and you suddenly yestarday without notifing me deleted me from shop channel meaning you ruined my whole business, what should i do, then return all my money!!!
Hi, there. Thank you for leaving a review. We'd be happy to take a look into this with you. For more help please reach out to our support team through the Help Center: https://shopify.link/vRnL. This guide on managing chargebacks can help in the meantime as well: https://shopify.link/mYn8. -Erin, Shopify Support
I give NO stars due to I can’t list my products as it keeps telling me that I don’t have product categories on my products and when I check I have product categories selected for every product this app is a waste of time and money
Hi there! If you are seeing your product categories highlighted in purple in your product details, then theses are just suggestions and they need to be approved by clicking the check mark next to the suggested categories. Our support is also available 24/7 through our Help Center: https://bit.ly/2AWw5VA and we'd be happy to troubleshoot any product issues with your account. -Shay, Shop Support
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I've been a loyal user of Shop Channel for over a year, serving 380 customers. However, after a chargeback issue, my account was suspended, despite it being resolved in my favor. Attempts to resolve this with customer support have been frustrating. Disappointed with Shop Channel's handling of the situation and hope for improved transparency and efficiency in the future. Please reactivate my account, as I've done everything possible to make this channel work for me.
Thank you for connecting with us and sharing your feedback. We invite you to connect with our Shop Team (https://shopify.link/bmyj) directly so we can better assist you with reviewing your case and advising next steps. We thank you for your patience while we work with you through this. -Olivia, Shop Support