評價 (4,792)
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I enjoy the customization of the shop store and analytics. Surprisingly good! Hope it stays that way.
im having trouble adding shopify payment method. it says i dont meet product requirements. can i get some assistance with this issue? thank you
Hey, there! Thanks for taking the time to review the Shop Channel App. For Shopify Payments product eligibility requirements, please refer to this guide here: (https://shopify.link/vaZB). Should this not solve your issue, we encourage you to reach out to us directly here: (https://shopify.link/bmyj). -Maz, Shop Support
Please help me understand this. I thought that this was a way to bring new customers into the brand. But now I'm seeing that customers I paid for through Facebook ads have placed their first order through my site -- and a second order through Shop. How was Shop contacting my customer? How would this happen? Is Shop hijacking my customers and encouraging them to bypass my site entirely?
Hi there, thank you for taking the time to leave a review. The Shop app does aim to increase your brand's customer base through our curated collections and transparency with product reviews. It's also our objective to help build your existing customer relationships by allowing customers to track their orders and contact you easily if needed. There are emails sent to the customer from us so they are familiar with the app they have just used as well as for compliance. However, these emails would not be triggered by an order from Facebook. They may have already been using our Shop app for tracking. If that's the case, they may have re-visited your Shop store profile after their Facebook order synced to the app for tracking, and it encouraged another purchase.
Any email sent is in place to help support your customers and encourage sales through your store, and its worth is continuously reviewed. If you feel an email has disrupted your orders in any way then please reach out to us with the email's details by starting a support ticket here: https://bit.ly/3NehLrk
Thanks,
Noreena
Shop Support
shades of Apple Music forcing unrequested selections on unsuspecting listeners. Offer it, sure. Install without consent?
Hi there, thanks for taking the time to review our sales channel. I understand you've some concerns about the Shop sales channel suddenly appearing in your store admin.
You can find more specifics about your store's presence in the Shop app in Shopify's Terms of Service, section 9.6.7 - https://bit.ly/40LPejx .
As mentioned here - https://bit.ly/42RJl6k , if your store meets the eligibility requirements outlined in the Shop Merchant Guidelines, then your store and products will automatically be listed in the Shop app and the Shop sales channel will appear in your Shopify admin.
The reason for the addition of the sales channel is to give you the power to control how your store appears within the app, or to remove your store from the app if you don't wish to feature in it.
You should also have received an email notification of this change in the past month.
If you wish, you can opt out of Sell with Shop by following this guide - https://bit.ly/40qHDqX .
You can also opt out of Shop Search by referring to this guide - https://bit.ly/3Zu6fhc .
If you have any other questions or concerns relating to this, please don't hesitate to reach out to us by starting a support request via this link - https://bit.ly/3NehLrk - so that we can authenticate you on the account and take a closer look.
Best wishes,
Brian,
Shop Support
The Shop Channel has been spamming your customers for review requests and you didn't even realize it! That's right. Even customers who don't purchase from this channel are sent a request to review IN ADDITION to any review automation tools you are using. This is probably resulting in annoyance for your customers and decreasing the effectiveness of your other review-gathering campaigns. Shopify doesn't let you opt-out of this Shop Channel review automation, so your only choice is to delete the app if you don't want to spam your customers.
Hi there, thanks for taking the time to review the Shop sales channel.
Sorry to hear about your dissatisfaction with the review process. Be advised that it is possible to opt out of this process. You just need to Opt out of Sell with Shop by following the steps here - https://bit.ly/3tIFwQt
Please note that a customer must have purchased the item either on the Shop app or your Online Store for them to be able to leave a review. You can read more about how the process works here - https://bit.ly/3UIa3Ko
If you do notice any instances where things seem to be happening contradicting this process (for example, a review request sent to someone who never ordered from you), then please contact us directly after logging in via this link on the Shopify Help center - https://help.shopify.com/en/questions/shop-app#/login so that we can authenticate you and investigate this for you right away.
Best wishes,
Brian,
Shop Support
I can’t connect my Shopify store to shop, keep trying to amend issues preventing me
Completed all tasks but still cannot connect
Would be nice to talk to a human rather than emails
Hi there, thanks for taking the time to review our sales channel. I understand you are having issues setting up your Shop sales channel.
Was the issue relating to eligibility? In order to avail of features such as Shopping and Discovery in the app, we ask merchants to meet certain eligibility requirements, and those are listed here - https://bit.ly/3A4GLgJ. There should be a notice in your admin under the Shop Sales channel highlighting any issues found with your store.
You should still be able to install and use the sales channel, and your customers can continue to track their orders, view recent orders and see the available contact information for your business.
If you'd like us to take a closer look, please reach out to us by starting a support request via this link so that we can authenticate you on the account: https://bit.ly/3NehLrk. We don't have phone support, but will gladly do all we can to resolve your issue via email.
Best wishes,
Brian,
Shop Support
Fantastic sales channel. Super easy to set up and understand (https://countywear.store). If you've set up your online store and products well, the Shop channel will piggyback on your hard work. A+
App worked great for me for a few years, I get A chargeback that I show proof that My item was delivered, I did everything correct on my end, Shipping during the holidays is a pain. I showed proof when the item was sent and that the item was delivered to their door steps, And I get taken off of the SHOP app. My customer kept the item and that is fraud. I am out of money and out of an item. Now without a shopping channel because of an issue that was out of my control.
Hi there, thanks for taking the time to review our sales channel. I understand you've some frustrations about your account having issues relating to the eligibility.
In order to avail of features such as Shopping and Discovery in the app, we ask merchants to meet certain eligibility requirements. You will still be able to install and use the sales channel, and your customers can continue to track their orders, view recent orders and see the available contact information for your business.
Chargeback rate under 1% is one of the requirements as listed here https://bit.ly/3A4GLgJ .
The bank returns their decision in relation to chargebacks, and that is what we use towards the rate. We don't have any input in that decision.
If you'd like us to investigate if there was an error in relation to your chargeback rate, or advice on it, please don't hesitate to reach out to us by starting a support request via this link so that we can authenticate you on the account: https://bit.ly/3NehLrk.
If you wish to discuss the nature of chargebacks in general, and try and get some advice on how best to avoid them, please reach out to Shopify support here - https://bit.ly/3EgQp0N
Best wishes,
Brian,
Shop Support
Shop pay keeps hijacking the payment options at checkout screen, I can't fix it and I can't find support contact for help.
I don't think most customers would know that they have to sign out as a guest if they are subscribed to my store.
Thank you for your review. To change your payment option you can scroll to the bottom and click checkout as guest. -Emily, Shopify Support
I used this app for a while and then my account got deactivated as I had an issue with a product. I removed the product and followed all the instructions they told me. I tried tirelessly to get hold of someone to get me back on Shop and activate my account again. They ignored all emails and months have passed and my account is still inactive. Such a shame, as I actually liked the app. But honestly, if the customer service is this bad, its better to not continue with it.
Hi, thank you for taking the time to leave a review and sorry to hear about your account!
In order to avail of features such as Shopping and Discovery in the app, we ask merchants to meet certain eligibility requirements. You will still be able to install and use the sales channel, and your customers can continue to track their orders, view recent orders and see the available contact information for your business.
If you'd like to discuss more about the Shop sales channel and app, please don't hesitate to reach out to us by starting a support request via this link: https://bit.ly/3NehLrk. Noreena, Shop Support