Shop , 2,687 則評價
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We don't even have the app set up - ours products were supposed to be sold only for subscribed customers - yet, open public managed to place orders through it -thoughts??
Hey there, thanks for taking the time to write a review. We will need to take a further look into your online store set up to advise further. With that being said, you can get in touch with our live support by logging into your online store using the Contact Us page: https://shopify.link/J1kv. -Ollie, Shop Support
I installed it, It says I have to activate Shop pay payments... but when I go to my settings nothing where I can activate. I'm struggling now for 4 hours to find something. I should not losing so much time for this.
Thank you for your review. If you're having trouble with your Shop account, please get in touch with our Support Team (https://shopify.link/gK88). -Emily, Shop Support
HABILITENLA PARA ECUADOR Y LATINOAMERICA ACA NO TENEMOS NINGUNA APLICACION APERTUREN TODOS LOS PRODUCTOS TAMBIEN PARA NOSOTROS.
versteht kein Mensch.. keine Genehmigung für Alkohol und weil man eine Altersprüfung hat. Alle Alkohol Artikel gelöscht nun abgelehnt weil man angeblich Keine Altersprüfung hat obwohl vorhanden.
The Shopify payments is not available in my region India so i'm unable to use shopify payments.. please do something
Customers cannot find my store on this app. Plus shoppay tries to force customer into only using it. Shopify need a one page checkout so that customers can CHOOSE the payment method they want to use.
Thank you for leaving your review. If you're having trouble with your Shop account I recommend reaching out to our support team here (https://shopify.link/bmyj) so that we can review this with you. In the meantime, this guide (https://shopify.link/qLx8) can help you ensure you've got the Shop sales channel set up correctly so customers can find you on the app. Also, if you're interested in the one-page checkout I recommend entering your email address into the form at the botton of this page (https://shopify.link/zyxB) to be considered for early access. That being said, with the current checkout customers can choose the payment method they want to check out with, even with Shop Pay enabled. -Erin, Shop Support
Shops are being removed from the marketplace and not given a chance. Waste of time and setup in learning this after the fact.
Hi there, thanks for taking the time to review the Shop sales channel. Sorry to hear about your experience and trouble with eligibility for our Shop sales channel. If you were deemed ineligible for certain features, you should still be able to install the channel. Your customers will continue to be able to take advantage of order tracking, viewing recent orders and seeing the available contact information for your business.
For any queries or concerns you have relating to any restrictions placed on your account, please reply back directly to the email you should have gotten detailing any legal issue, and the relevant team in question should be able to assist you further.
If you did not receive an email, please contact us after logging in via this link on the Shopify Help center - https://help.shopify.com/en/questions/shop-app#/login so that we can authenticate you on the account and take a closer look for you as soon as possible.
Best wishes,
Brian,
Shop Support
It's fast to sync which is awesome but the price will use "compare at price" aka retail pricing instead of your actual price... this basically defeats any value from this connector if you're using Compare At Price.
Hi there, thanks for taking the time to review our sales channel. I understand you're having some issues in relation to how your prices are appearing in the Shop app.
Please reach out to our Shop specific support team via this link so that we can authenticate you on the account: https://bit.ly/3NehLrk and take a closer look at your issue. Be sure to include as much context and examples as possible and we'd be happy to investigate this for you.
Best wishes,
Brian,
Shop Support
Doesn't allow alcohol sale. Useless for merchants even though shopify allows alcohol on website. How is this ok to you?
Hi there, thanks for taking the time to review our sales channel. I understand you have some frustrations about your account having issues relating to the product eligibility.
In order to avail of features such as Shopping and Discovery in the app, we ask merchants and their products to meet certain eligibility requirements. You will still be able to install and use the sales channel, and your customers can continue to track their orders, view recent orders and see the available contact information for your business.
Age-restricted products such as alcohol are currently one of the prohibited items, listed here - https://bit.ly/3A4GLgJ .
I know this isn't any help to you right now, but I will for sure pass on your feedback to our developers for consideration in future versions of the app.
If you'd like to discuss this any further, please don't hesitate to reach out to us by starting a support request via this link so that we can authenticate you on the account: https://bit.ly/3NehLrk.
Best wishes,
Brian,
Shop Support
I wish I read the reviews time ago. I use it for the last 6 months and I regretted it every day, as it kept demanding that I and my store are not good enough for them. I can repeat the same complaint like the user /quote/June 13, 2022
RedMonkey Sports
Location United States
Time spent using app 11 months /end of quote/ down there in the same page - somebody who bought in a very odd and weird manner a one single product, and then raised a chargeback, claiming that the product was not received, blocked me for the last few months, as I had to wait for the bank to follow the legal procedure, and then, didn't sign the delivery, so the delivery appears as not delivered, I can't tell how that happened, and I was left with middle finger in my mouth, paying the chargeback plus the fee for the chargeback, and lost the product. So now, I am also ineligible, and I discovered it just this morning, reading these reviews, and realised what happened to me, as it happened to other shop owners too. Honestly, the application developers should re-consider their own application usability, if so many people complain from the same again and again - I will think about how to drop this problematic application, as every next application installed, worsens my traffic and website speed, in rapid rate. Better to unload what is so problematic, and go ahead free from problems. The law says I am fine and did nothing wrong, the application doesn't allow me to sell ... absolute nonsense. .... I will auto censor myself. what comes to my lips to cry out now...
Hi, thank you for taking the time to leave a review!
We do ask that stores meet our requirements listed here: https://bit.ly/3RHRuEu. However, store criteria often changes and results in your store meeting eligibility. If you didn't meet the requirement based on a chargeback rate, then it's important to note that this rate is calculated on Shopify Payments orders, and that an increase in Shopify Payments orders will bring down the rate and increase your chance of eligibility.
If you wish to discuss your eligibility in more detail, then please don't hesitate to reach out to us by starting a support request via this link: https://bit.ly/3NehLrk
Thanks,
Noreena, Shop Support