Shop , 2,285 則評價
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For about 3 weeks now, almost every purchase made via the Shop channel/app has ended up being a fraudulent order. Not only that, the orders were not flagged by Shopify's system - Shopify Fraud Protection did not catch those things and we got hammered with fraudulent orders and chargebacks - we found out on our own either from people calling in after the orders went through, or when we look through the order details and payment capture information. Yes, we do look at each order that comes in - we're not a large company, we're a small business, and we like to know where each one of our products go to; being that we are a small business, these fraudulent orders have caused financial losses and the stress on the team is almost unbearable.
The first one we noticed was about two weeks ago, when that person actually called us and told us they never placed this order. The shipping address was his mother’s and the billing address was his old address. He said he hadn’t used the Shop app in months. We chatted with Shopify’s support but the only thing they said was that they think that person's account got hacked.
Fast-forward to two weeks later, and we get a chargeback from someone else with nearly the same story. They ordered something that’s custom-made and takes about 4-6 weeks to build, so it hadn’t even shipped yet - but production has begun and parts ordered so that sucks a bit. But, same story: they had never heard of us, and didn't even know we made licensed Star Trek things.
A bit of digging, and we see more orders where chargebacks were filed but they were protected by Shopify’s Chargeback Protection and we didn’t even get notifications about those. But all of those were also pretty much the same stories.
And here’s where it gets really weird: The shipping addresses do match those of the owners of the hacked accounts, are all correct - some packages are still en route, and some are at nearby UPS stores waiting to be picked up. So no, the scammers who hacked those accounts don’t even have the merchandise.
Here's actually a little excerpt of the chat with Shopify after a call with the first customer mentioned above: "16:59 Agent (Support Advisor): Thank you for waiting we have double checked our resources and also based our Support Shop Department they mentioned to me that they don't have the visibility as to why this particular order got a fraudulent or high risk they can only provide some general information or general insights and suggestions:
16:59 Agent (Support Advisor): * Account security: It is possible that the customer's account may have been compromised or hacked. In such cases, fraudsters gain unauthorized access to the account and place fraudulent orders. It's important for customers to use strong, unique passwords and enable two-factor authentication (if available) to enhance the security of their accounts."
PLEASE Shopify, do not tell us fraud can happen and to use your fraud prevention system like you did in another review. We ARE using your fraud prevention and your system doesn't catch it!!
Hi, thanks for the detailed review of your experience of using the Shop channel. Dealing with fraudulent orders are never easy, so I can understand your frustration.
For context, our Fraud Analysis feature uses machine learning algorithms to determine an order's risk level. The displayed risk indicators aren't a comprehensive list of points looked at when reviewing an order however, but are instead instead a small subset of this data. I understand it can be frustrating when the system does not catch a high-risk order for your store, though we have a team of engineers and data scientists that are continuously working to improve our algorithms. From this, we're hoping to see a more accurate risk indicator being displayed overtime for orders on a store.
I know it's not what you'd like to hear, and perhaps this has been communicated to you many times already, however our fraud prevention features as listed here: https://shopify.link/Qe1p, which includes the Fraud Control app, is the most effective way to provide another layer of protection to your store outside of the Fraud Analysis. The Fraud Control app: https://shopify.link/4krb in particular allows you to filter and block specific orders using a set of rules you implement, so if you haven't already done so I recommend installing this on your store. -Kimi, Shopify Support
"I've decided to close the shop for a couple of reasons. Firstly, there have been significant delays in depositing funds into my account. Secondly, the requirement to use specific shipping companies doesn't align with my preferred delivery process. I typically calculate the shipping time after confirming details with my trusted and speedy shipping partners, who promptly provide tracking information. Please get in touch with me to resolve the issue of my pending funds. Thank you."
Hey there, we appreicate you writing a review and rating the application. In regards to the issues that you are experiencing, we will need to take a look into the setup of your store to advise further. Since we are unable to verify you as the store owner over an application review, it would be best to navigate to our Help Center to speak with our live support: https://shopify.link/1rRn. -Ollie, Shop Support
Any purchase we've had through the Shop Channel has ended up being a fraudulent purchase resulting in financial loss and emotional turmoil.
I'm sorry to hear about your experience with fraudulent orders, and I understand that it must have been stressful to handle. Unfortunately, fraudulent orders are a possibility regardless of the channel. To help prevent this type of activity going forwards, I recommend checking out our fraud prevention guide here: https://shopify.link/Qe1p. -Sophia, Shopify Support
Very bad app and we didn't get a good support from Shopify. Users cannot login due to server issues and shop owners face with 5xx errors on Google Search console.
Thank you for taking the time to leave a review. It sounds like you are having some issues with your online store, not necessarily the Shop Sales Channel. If you or your customers are having issues signing into their account, please reach out to our authenticated support team to have this reviewed. 5xx errors with your domain could also be caused by incorrect DNS information. Our live chat would be happy to review and assist you with this. Please reach out to our authenticated support team for additional help: https://bit.ly/2AWw5VA. -Shay, Shop Support
Customers cannot find my store on this app. Plus shoppay tries to force customer into only using it. Shopify need a one page checkout so that customers can CHOOSE the payment method they want to use.
Thank you for leaving your review. If you're having trouble with your Shop account I recommend reaching out to our support team here (https://shopify.link/bmyj) so that we can review this with you. In the meantime, this guide (https://shopify.link/qLx8) can help you ensure you've got the Shop sales channel set up correctly so customers can find you on the app. Also, if you're interested in the one-page checkout I recommend entering your email address into the form at the botton of this page (https://shopify.link/zyxB) to be considered for early access. That being said, with the current checkout customers can choose the payment method they want to check out with, even with Shop Pay enabled. -Erin, Shop Support
Shops are being removed from the marketplace and not given a chance. Waste of time and setup in learning this after the fact.
Hi there, thanks for taking the time to review the Shop sales channel. Sorry to hear about your experience and trouble with eligibility for our Shop sales channel. If you were deemed ineligible for certain features, you should still be able to install the channel. Your customers will continue to be able to take advantage of order tracking, viewing recent orders and seeing the available contact information for your business.
For any queries or concerns you have relating to any restrictions placed on your account, please reply back directly to the email you should have gotten detailing any legal issue, and the relevant team in question should be able to assist you further.
If you did not receive an email, please contact us after logging in via this link on the Shopify Help center - https://help.shopify.com/en/questions/shop-app#/login so that we can authenticate you on the account and take a closer look for you as soon as possible.
Best wishes,
Brian,
Shop Support
Shop pay gave me an order for a while
It was a moment of happiness
This app gave me one last nightmare
account inactive
If you're going to sell it in the shop, I'd rather sell it on Amazon.
Thank you for taking the time to review the Shop Sales Channel. I am sorry you didn't have a great experience while using it. We would love to hear more about what happened, please reach out to our authenticated support in the Help Center to share more detailed feedback: https://shopify.link/VRd6. -Shay
versteht kein Mensch.. keine Genehmigung für Alkohol und weil man eine Altersprüfung hat. Alle Alkohol Artikel gelöscht nun abgelehnt weil man angeblich Keine Altersprüfung hat obwohl vorhanden.
It's fast to sync which is awesome but the price will use "compare at price" aka retail pricing instead of your actual price... this basically defeats any value from this connector if you're using Compare At Price.
Hi there, thanks for taking the time to review our sales channel. I understand you're having some issues in relation to how your prices are appearing in the Shop app.
Please reach out to our Shop specific support team via this link so that we can authenticate you on the account: https://bit.ly/3NehLrk and take a closer look at your issue. Be sure to include as much context and examples as possible and we'd be happy to investigate this for you.
Best wishes,
Brian,
Shop Support
78 bad ratings says it all. Saw our store was including a shop pay payment option without our knowledge and then was told we dont qualify to use app. At what point did stores need "to qualify" to monetize and promote a 3rd party app?
Thank you for taking the time to write a review! Like any other payment gateway and sales channel, Shop Pay and Shop have eligibility requirements to maintain quality standards, mitigate risks, and protect the interests of all parties involved. By setting eligibility criteria, payment gateways and sales channels can ensure that merchants have the necessary legal, financial, and operational capabilities to conduct business effectively and responsibly. Feel free to go over our Shop Merchant Guidelines and Shop Pay Merchant Terms to learn about our eligibility requirements. If you believe you're eligible to use the payment gateway and the app, you can reach out to our support team for a review here: https://shopify.link/VRd6. -Summer, Shopify Support