Shop , 2,203 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its ability to boost website traffic, sales, and customer engagement. Its user-friendly interface, seamless integration, and features like automated emails, order updates, and a review system are highly valued. The analytics dashboard offers valuable customer insights, aiding in marketing strategies. The app's quick and transparent checkout process enhances customer trust. It's particularly praised for increasing brand visibility and helping small businesses compete with larger ones.
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customers will write reviews negative prior to receiving orders
Hey there! Thanks for sharing your concerns. We would love to understand more about the issues you're experiencing with using the Shop app. If you're open to it, please reach out to us here: https://shopify.link/bmyj. We'd be happy to take a closer look at this issue to find a resolution! -Mac, Shop Support
My products don't show in the app and support was unable to resolve it.
Edit: Thank you for reaching out.
I'd like to confirm that all the products I offer meet the necessary criteria for listing in the Shop. Each product has an accompanying image, a clearly stated price, and is categorized appropriately. Additionally, I adhere to the Shop merchant guidelines in full. With Sell with Shop activated on my Shop channel, I understand that all my eligible products published online will also be showcased on the Shop app.
Hey there! Thanks for taking the time to review Shop. We understand that you have been experiencing some issues with linking your products. Please follow our product availability guide here (https://shopify.link/erJx) to learn more.
If you're still having issues, please reach out to us here: https://shopify.link/YWD7. We'd be happy to take a closer look at this issue to find a solution! -Mac, Shopify Support
Review management is a total nightmare, can't even censor insults or whatever, and you can't turn them off.
Hi there. Thank you for taking the time to leave your feedback. I'm sorry to hear that you're experiencing some trouble with the Shop app. To clarify, are you looking to remove certain reviews? If so, you can follow the steps outlined here (https://shopify.link/1BK7) to complete this. Alternatively, please feel free to connect with our Live Support so we can take a closer look into this: https://bit.ly/2AWw5VA. - Blair, Shopify Support
RUBBISH, We need an AGE App due to what we sell, But SHOP does not like Age Apps, so we cant use SHOP SIMPLE,.
Setting the store up is too complex and can't easily be set out in an orderly fashion
The ability to not be able to unpublish reviews is the reason we are leaving the shop app. Customers misuse the product incorrectly and then write negative reviews on our shop store. We should be able to have control over the reviews that are being left!! Not good at all when you’ve worked so hard to perfect your brand.
I can’t use it and I don’t understand why. I can't visualize my online shop and I can't modify anything.
Hi, there! You can review the Shop Merchant Guidelines here to determine whether you're eligible to use the Shop channel: https://shopify.link/LQpL. We also have guidelines on how to customize your Shop store: https://shopify.link/N8L8. If you are still having trouble with customizing your store, please reach out to us via the Shopify Help Center so we can determine the issue and next steps to take: https://shopify.link/1w5D. -Sophia, Shopify Support
Worthless App, stay a way from it
Hi, thank you for sharing your feedback and leaving a review for the Shop sales channel app. Can you share some additional information about your experience with the app? We definitely want to hear your feedback, we are always looking to improve. -Shay, Shopify Support
I've been very happy with the app until I tried to remove a promo message. The chat support was as courteous and helpful as ever. Still they told me that it was a known shortcoming and I had to pay some Shopify expert to remove the message.
I asked to speak to a manager. They only do email not chat. I asked for an email address. For privacy purposes 'we can't divulge email addresses'.
The principle of charging your customer for a known bug is really disturbing. This review might not even get published after all
Allowed us to customise the SHOP navigation menu once and now we can't update again. Any edits made to the channel can't deploy as the SAVE button is permanently greyed out. A great concept but doesn't allow for enough control and customisation so never reaches its full potential for us.
Hey there! Thanks for taking the time to review Shop. I'd love to assist you with the issue you're experiencing in the app. Is it specifically happening in the theme editor? Are you unable to save the changes you make to the Navigation section (https://shopify.link/GoyK)? If so, I suggest performing some local troubleshooting steps, as a local issue may be causing the problem.
Here are some troubleshooting steps you can try:
-Clear the cookies and cache of your browser (https://shopify.link/nWZD)
-Try a different web browser, as well as an incognito window or private browsing window (https://shopify.link/xy5o) to rule out any browser issues. If you are still experiencing the error using incognito, confirm you have disabled browser extensions as these can change how the pages look.
-Ensure the web browser (https://shopify.link/3zvN) is up-to-date (https://shopify.link/ynwg) on the latest version.
-Try another device, such as another computer or mobile phone.
-Try another internet connection (switching to a cellular network on a phone rather than wifi, for example).
-Try the Shopify mobile app
-Ensure you do not have any firewalls or pop up blockers enabled on your device as these can interfere.
If the issue persists after performing local troubleshooting, please visit our Help Center (https://shopify.link/goV1) and chat with the AI assistant to connect with our support team. We would love to investigate this for you! -Summer, Shop Support