Shop , 2,180 reviews

TERRIBLE! No way to turn off reviews, so customers get a review request from a review app PLUS a review request from this app. Please let us turn off review requests!

Don't recommend this app, 90% of the orders here are fraudulent orders, you will lose money, the customer can file fraudulent dispute at any time. Because this app doesn't have 3d security, a lot of orders are placed without any 3d security and after a few week you will receive a fraudulent dispute which is hard to win. If you want to risk and get a high dispute rate, lose money, and get a lot of orders placed by scammers, then yes, this app is for you.

Can't recommend this Shop App as it hasn't provided any traffic whatsoever - literally none.

i was selling on shop then I got scammed but a thief with stolen credit card details which resulted in a chargeback and investigation shop then shut me down and said i didn't meet the requirements to sell on the shop app this is ridiculous to I have been shut out because of credit card scammers.

muy mala

For about 3 weeks now, almost every purchase made via the Shop channel/app has ended up being a fraudulent order. Not only that, the orders were not flagged by Shopify's system - Shopify Fraud Protection did not catch those things and we got hammered with fraudulent orders and chargebacks - we found out on our own either from people calling in after the orders went through, or when we look through the order details and payment capture information. Yes, we do look at each order that comes in - we're not a large company, we're a small business, and we like to know where each one of our products go to; being that we are a small business, these fraudulent orders have caused financial losses and the stress on the team is almost unbearable.

The first one we noticed was about two weeks ago, when that person actually called us and told us they never placed this order. The shipping address was his mother’s and the billing address was his old address. He said he hadn’t used the Shop app in months. We chatted with Shopify’s support but the only thing they said was that they think that person's account got hacked.
Fast-forward to two weeks later, and we get a chargeback from someone else with nearly the same story. They ordered something that’s custom-made and takes about 4-6 weeks to build, so it hadn’t even shipped yet - but production has begun and parts ordered so that sucks a bit. But, same story: they had never heard of us, and didn't even know we made licensed Star Trek things.

A bit of digging, and we see more orders where chargebacks were filed but they were protected by Shopify’s Chargeback Protection and we didn’t even get notifications about those. But all of those were also pretty much the same stories.
And here’s where it gets really weird: The shipping addresses do match those of the owners of the hacked accounts, are all correct - some packages are still en route, and some are at nearby UPS stores waiting to be picked up. So no, the scammers who hacked those accounts don’t even have the merchandise.

Here's actually a little excerpt of the chat with Shopify after a call with the first customer mentioned above: "16:59 Agent (Support Advisor): Thank you for waiting we have double checked our resources and also based our Support Shop Department they mentioned to me that they don't have the visibility as to why this particular order got a fraudulent or high risk they can only provide some general information or general insights and suggestions:

16:59 Agent (Support Advisor): * Account security: It is possible that the customer's account may have been compromised or hacked. In such cases, fraudsters gain unauthorized access to the account and place fraudulent orders. It's important for customers to use strong, unique passwords and enable two-factor authentication (if available) to enhance the security of their accounts."

PLEASE Shopify, do not tell us fraud can happen and to use your fraud prevention system like you did in another review. We ARE using your fraud prevention and your system doesn't catch it!!

Shop pay keeps hijacking the payment options at checkout screen, I can't fix it and I can't find support contact for help.
I don't think most customers would know that they have to sign out as a guest if they are subscribed to my store.

Se n'est pas notre faute si de gens essaie de frauder chaque essai nous avons canceller les ventes.

We had the app for a long time. But it recently restricted our account and asked us to install a password control or age verification app. We're selling hair care products!!! Why do we need a password control or age verification app to sell products for the hair????

EDIT to the reply: My customers have opted into marketing emails FROM ME, not from you. You're hijacking my customer base for your own emails. I'll repeat: absolute abuse of privacy and my company.

Stop sending obnoxious marketing emails to my customers WHO AREN'T EVEN PAYING WITH SHOP PAY / USING SHOP. this is pathetic abuse of privacy and abuse of my company's customer base.

support has made it clear we can't use Shop Pay without these obnoxious emails going out. will be reconsidering whether to have our shop there.