Reviews (4,569)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its user-friendly interface that enhances navigation and shopping experience. They value the real-time order tracking feature for keeping both themselves and customers informed about order statuses. The app is praised for its seamless integration with online stores, boosting website traffic and customer engagement. It also offers a wide selection of products and personalized recommendations, which help increase sales. Additionally, merchants commend its fast shipping, secure payment options, and effective customer service.
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There is no customization when it comes to customers leaving reviews on the shop app. You can't customize the email request sent to customers on your behalf asking for a review, you also can't even see what it looks like. You also don't receive any notification when a customer leaves a review on your shop. The review is also automatically published on your shop without you being notified. You aren't given the option to approve or deny a review, everything it automatically published. If you use any third party review apps like LOOX, this means your customers will be asked to leave a review twice (once by loox and once by the shop app). So many issues with this app and very little features to customize the app for your brand.
Thanks for the review - I can certainly see the benefit of allowing these changes! I am going to provide this review to our developers as a suggestion to include customization on the customer reviews. We appreciate the feedback and context that you have provided us as this is how we can build a better application for all users. -Ollie, Shop Support
There is no customisation when it comes to customers leaving reviews on the shop app. The email request can't be modified and you can't even see what the email looks like that Shop sends!. You also don't receive notification when a customer writes a review, they just automatically publish it. I use Judge.me where I customise my emails and make it more personal, this means though customers receive 2 requests. With this SHOP APP you cannot turn off the "Review Collection" button, it's stuck onto "ON" with no facility to toggle it off. I contacted Shopify help and even they can't do it. Too many bad issues with this app and very little opportunity to customise it for your own individual store. I'm going to delete it if I can't toggle off the reviews! Worse than useless and not fit for purpose re reviews.
My account was suspended due to a single back charge, and regrettably, I received no prior notice of this action.
Despite my repeated attempts to seek clarification and resolution, I have encountered inconsistent responses from the support team. I have reached out over five times, with each interaction yielding differing assurances, from promises of resolution to the understanding that the app would be reinstated after six months of the back charge.
Now that the six-month timeframe has lapsed, I am disappointed that the app remains inactive. Furthermore, I was informed today that additional sales are necessary to reactivate the account. While I acknowledge the importance of sales, it is only possible to generate revenue with access to essential sales assistance tools
I've been very happy with the app until I tried to remove a promo message. The chat support was as courteous and helpful as ever. Still they told me that it was a known shortcoming and I had to pay some Shopify expert to remove the message.
I asked to speak to a manager. They only do email not chat. I asked for an email address. For privacy purposes 'we can't divulge email addresses'.
The principle of charging your customer for a known bug is really disturbing. This review might not even get published after all
I thought that I would enjoy this app to give my customer a chance to buy great products. But what I received was a lot of fruadulent orders consistently and I have even after I canceled the fraud orders to not receive charge backs. I was hit with paying the transaction fees and it was a lot. Then of course I get this notification that my shop no longer meet the requirement to use the app. Well it was your fault the fraud orders kept coming thru. This was very traumatizing and disappointing. Very Dissatisfied with this app right now.
Does not allow me to take off my phone number!!!
Hi, There. Thank you for taking the time to leave your review. You can delete your Shop account which will remove your email and phone number from the platform. Follow this help doc for more information: https://shopify.link/KWjM. If this isn't the solution you're looking for, please contact our support team here: https://shopify.link/bmyj. -Kitana, Shopify Support
Allowed us to customise the SHOP navigation menu once and now we can't update again. Any edits made to the channel can't deploy as the SAVE button is permanently greyed out. A great concept but doesn't allow for enough control and customisation so never reaches its full potential for us.
Hey there! Thanks for taking the time to review Shop. I'd love to assist you with the issue you're experiencing in the app. Is it specifically happening in the theme editor? Are you unable to save the changes you make to the Navigation section (https://shopify.link/GoyK)? If so, I suggest performing some local troubleshooting steps, as a local issue may be causing the problem.
Here are some troubleshooting steps you can try:
-Clear the cookies and cache of your browser (https://shopify.link/nWZD)
-Try a different web browser, as well as an incognito window or private browsing window (https://shopify.link/xy5o) to rule out any browser issues. If you are still experiencing the error using incognito, confirm you have disabled browser extensions as these can change how the pages look.
-Ensure the web browser (https://shopify.link/3zvN) is up-to-date (https://shopify.link/ynwg) on the latest version.
-Try another device, such as another computer or mobile phone.
-Try another internet connection (switching to a cellular network on a phone rather than wifi, for example).
-Try the Shopify mobile app
-Ensure you do not have any firewalls or pop up blockers enabled on your device as these can interfere.
If the issue persists after performing local troubleshooting, please visit our Help Center (https://shopify.link/goV1) and chat with the AI assistant to connect with our support team. We would love to investigate this for you! -Summer, Shop Support
We use LockSmith for our B2B customers only. Due to this reason only and only that SHOP is not approved. Really sad.
Shop pay keeps hijacking the payment options at checkout screen, I can't fix it and I can't find support contact for help.
I don't think most customers would know that they have to sign out as a guest if they are subscribed to my store.
Thank you for your review. To change your payment option you can scroll to the bottom and click checkout as guest. -Emily, Shopify Support
The ability to not be able to unpublish reviews is the reason we are leaving the shop app. Customers misuse the product incorrectly and then write negative reviews on our shop store. We should be able to have control over the reviews that are being left!! Not good at all when you’ve worked so hard to perfect your brand.