Shop

limited flexibilty, no real cutomization, no way to "own" the relationship with the customer. there app is more of a gereral marketplce we are steering customers away from it

Shop app is great because when I retrieve emails from customers or phones numbers and they are Shop users their info is already in the Shop app. Which makes it easier to verify and ask permission to add them to my email subscriber list.

Charged without justification and inquired numerous times without explanation. Requested invoice or proof of bill and was never provided. We had to block their attempts to withdrawal from our bank. Requested numerous times to provide account information for the Affirm gateway and no information could be given even though an account was set up in our name meanwhile charges were being accumulated. Help has never been forthcoming and all we have received is the runaround. Our Shop sales channel is suspended and when we finally just gave up and agreed to pay the debt, we still have no information about, they will not collect the payment. HORRIBLE accountability resulting in lost revenue with no hope to rectify the matter. Getting to the point of seeking legal advice in hopes of finally getting access to "our" Affirm account and maybe some form of an invoice. We have been dealing with this for well over a year to no avail.