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Shop channel

Boost your brand presence and connect with customers on Shop

Shopify app insights
  • Popular with businesses in the United States

Price: Free

App highlights

  • Seamless workflow: use directly in Shopify admin

  • Up-to-date tech: works with the latest themes

  • Speed tested: low impact to your online store

Key values section

Customize your store profile

Manage your brand’s presence in the Shop app. Edit your logo, cover image, description, and product catalogue.

Increase lifetime value

Create marketing automations to drive repeat purchases and build loyalty with customer experience tools.

Track and optimize performance

Track your audience, Shop Pay sales, marketing automations, and measure the Shop app against other channels.

App details

Shop channel

Shop channel

About Shop channel The Shop channel is your control center for managing and optimizing the Shop app. Enable Shop’s ecosystem of features, create your brand experience, and track Shop’s performance.

Key features
:

  • Accelerated checkout: Convert more sales with Shop Pay, the highest converting checkout on the internet.


  • Order tracking: Build trust, increase transparency, and reduce support debt with the ‘Track with Shop’ button
.

  • Mobile app storefront: Shop is your brand’s mobile app storefront to customize. Update your store profile and product catalogue at any time.


  • Product recommendations: Maximize every new customer by driving rediscovery with Shop’s product recommendations.


  • Targeted marketing automation: Create post-purchase offers to drive repeat purchases sooner.


  • Analytics dashboard: Measure Shop’s impact on your business with key performance analytics on your audience, Shop Pay checkouts, and marketing automations.

Note: The Shop channel is available in all countries where Shopify Payments is available. Specific requirements are needed to enable some of Shop's features. You can check your store's status on the settings page of the Shop channel. Or read our Merchant Guidelines.

Launch date

Integrates with

  • Shop app
  • Shop Pay
  • Shop Promise
Shop channel

Shop channel

About Shop channel The Shop channel is your control center for managing and optimizing the Shop app. Enable Shop’s ecosystem of features, create your brand experience, and track Shop’s performance.

Key features
:

  • Accelerated checkout: Convert more sales with Shop Pay, the highest converting checkout on the internet.


  • Order tracking: Build trust, increase transparency, and reduce support debt with the ‘Track with Shop’ button
.

  • Mobile app storefront: Shop is your brand’s mobile app storefront to customize. Update your store profile and product catalogue at any time.


  • Product recommendations: Maximize every new customer by driving rediscovery with Shop’s product recommendations.


  • Targeted marketing automation: Create post-purchase offers to drive repeat purchases sooner.


  • Analytics dashboard: Measure Shop’s impact on your business with key performance analytics on your audience, Shop Pay checkouts, and marketing automations.

Note: The Shop channel is available in all countries where Shopify Payments is available. Specific requirements are needed to enable some of Shop's features. You can check your store's status on the settings page of the Shop channel. Or read our Merchant Guidelines.

Launch date

Integrates with

  • Shop app
  • Shop Pay
  • Shop Promise

Reviews

2.2 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.

Counts per rating level
  • 28% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 9% of ratings are 3 stars
  • 5% of ratings are 2 stars
  • 54% of ratings are 1 stars

List of reviews

Filter and sort reviews

  • THĒ GOOD COMPANY

    Location United States
    Time spent using app 24 minutes

    Can't add products. None of my products come up when I try to search for them to add them. I've enabled all my products for the Shop sales channel, but they still aren't available to add.

  • Pack Turtle

    Location United States
    Time spent using app About 1 year

    They allow criminals to commit fraud through their platform and then disable merchants who get a chargeback. That's rich! How about you get together with the payment processors and card issuers and stop allowing fraud and profiting from it. That is the real problem.
    Every merchant should remove this app and then there will be no reason for it to exist.

    Developer reply
    November 17, 2022

    Hi there, thanks for taking the time to review our sales channel and sorry to hear about your account having issues relating to the eligibility.

    In order to avail of features such as Shopping and Discovery in the app, we ask merchants to meet certain eligibility requirements. You will still be able to install and use the sales channel, and your customers can continue to track their orders, view recent orders and see the available contact information for your business.

    Chargeback rate under 1% is one of the requirements as listed here https://bit.ly/3A4GLgJ .

    The bank returns their decision in relation to chargebacks, and that is what we use towards the rate. We don't have any say in that decision, or have any weight in chargebacks being a feature of retail these days.

    If you'd like us to investigate if there was an error in relation to your chargeback rate, or advice on it, please don't hesitate to reach out to us by starting a support request via this link so that we can authenticate you on the account: https://bit.ly/3NehLrk.

    If you wish to discuss the nature of chargebacks in general, and try and get some advice on how best to avoid them, please reach out to Shopify support here - https://bit.ly/3EgQp0N

    Best wishes,
    Brian,
    Shop Support

  • PorkRinds.com

    Location United States
    Time spent using app About 1 year

    The Shop Channel has been spamming your customers for review requests and you didn't even realize it! That's right. Even customers who don't purchase from this channel are sent a request to review IN ADDITION to any review automation tools you are using. This is probably resulting in annoyance for your customers and decreasing the effectiveness of your other review-gathering campaigns. Shopify doesn't let you opt-out of this Shop Channel review automation, so your only choice is to delete the app if you don't want to spam your customers.

    Developer reply
    November 17, 2022

    Hi there, thanks for taking the time to review the Shop sales channel.

    Sorry to hear about your dissatisfaction with the review process. Be advised that it is possible to opt out of this process. You just need to Opt out of Sell with Shop by following the steps here - https://bit.ly/3tIFwQt

    Please note that a customer must have purchased the item either on the Shop app or your Online Store for them to be able to leave a review. You can read more about how the process works here - https://bit.ly/3UIa3Ko

    If you do notice any instances where things seem to be happening contradicting this process (for example, a review request sent to someone who never ordered from you), then please contact us directly after logging in via this link on the Shopify Help center - https://help.shopify.com/en/questions/shop-app#/login so that we can authenticate you and investigate this for you right away.

    Best wishes,
    Brian,
    Shop Support

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