ShopHub: Loyalty Stamp Card , 25 reseñas
If I could provide a higher rating than a 5 ⭐ review I would gladly do so... My experience has been excellent, great service that went over and above. A very talented team open to improvements for the benefit of the ShopHub community.
A great little app, very easy to setup and looking forward to any new features that might be coming!!
As soon as we installed this app, our customers could not log into their accounts on our website to shop our site. Went to this app's chat service, it showed "We're online and ready to help" or something to that effect, but it was not true. They weren't there. Or at least they didn't respond. Sent them an email. Four hours later, still no response, and I don't know how many sales were lost, so we finally deleted this app. Hoping we haven't lost too many customers but we will never know. We set it up correctly with accounts enabled so that was not the issue. An app that can prevent your customers from logging into their accounts to buy something is a dangerous app. It's not free if you lose hundreds of dollars worth of business.
Thank you for leaving a review. We take feedback very seriously. However, what you said in your review is incorrect and does not reflect what has happened accurately.
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Today at 12:51 GMT, you contacted our live chat with the message: "Hello. Ever since we installed this app, customers are not able to log into their accounts to our shop. I'm feeling like it has to be related to this app somehow due to the timing".
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When I was available to answer your live chat at 12:55 GMT, only 4 minutes after you sent the original message, you had already decided to disconnect from the live chat, so I could not respond.
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I immediately got in contact with you via the email you provided on the live chat form. I wrote and sent you an email at 13:01 GMT, just a few minutes after you had left the live chat. I suggested you turn off the widget as a potential temporary solution while I immediately investigated this issue with the development team.
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After investigating this issue with the development team for the last few hours, it appears that there is a conflict with your specific theme code. This is not an issue that any of our hundreds of other customers have faced, but we would still be happy to find a custom fix for your store.
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It is very disappointing to receive our first-ever 1-star review, especially when we place such importance on stellar customer service. You can see this with our other 23 reviews, all of which are 5-star and attest to our great customer service.
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While I completely understand the stress that this issue has caused you, we don't believe this review is fair when we made every effort to contact you and solve your issue.
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I understand your confusion with our automated live chat welcome message. Our intention with this message was to say that we have live chat agents online, but there still could be some waiting while we are speaking with other live chat customers. However, it is obvious now that this is not clear enough, and so I will look to change it to avoid a situation like this in the future.
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I have sent you a further email to explain the situation and reach a solution, so I hope to hear from you soon.
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Many thanks,
Steve
Great app, great support. Easy to use. It just works as it should. Highly recommended.
Great app, great support. Easy to use. It just works as it should. Highly recommended.
I have been using this app for around 3-4 months and I cannot say I have been disappointed yet. Installation and setup was extreamly quick and it was active on the site within minutes. Its great that you can choose your logo to be displayed and your website colour scheme. Email and Live chat support is second to none, helpful replies and most importantly fast replies.
The fact its free is simply amazing and I cannot wait to see this app develop further.
The app is very easy to add to a store and customise. We had a few teething issues but the developer resolved them. Friendly company with helpful staff and a great free app.
I love how simple the rewards program is for my customers to use and for myself as a business owner to use. The graphics are so nice and love how you can customize your look of your punch card. Steve is always available to help with question on the live chat. He was super helpful and i was so grateful to talk to a person right away. Now a days all these companies are always automated and aren't actually available for questions from customers. Steve from shophub is prompt and extremely helpful! I would highly recommend this program for any small business!
I love everything about this app, from its design to how easy it is to install. The team is fantastic and helpful. Things do not have to be complicated and over the top! I would pay for this app. It does exactly what it says with ease.
Thank you lovely people :) PS started following you on IG to keep up to date.
Bottom Line: If you're looking to quickly boost your revenue & find the old points-based reward programs confusing, look no further than ShopHub (FREE!). Gone are the days of expensive, restrictive, and clunky reward apps like Smile.io, Gameball, and Yotpo! With ShopHub's 100% free loyalty and rewards program, we've been able to craft an exciting rewards experience for our patrons, boost retention and Increase repeat sales, and fully customize a tailored loyalty program appearance – All of that 100% free with zero hidden costs! Most importantly, ShopHub has increased our revenue and lifetime customer value with customer-friendly stamps and rewards. No more hard-to-understand point-reward programs, just ShopHub's most user-friendly loyalty program currently on the market. Most shoppers found our previously used point system confusing. But with ShopHub, our customers are familiar with and understand stamps, and that's why we love using ShopHub! And with ShopHub's fresh and easily-navigable interface, we launched our new rewards program in less than 20 minutes! GET. SHOPHUB. NOW.
Simple to set up. Simple to use. Nice look!! And it's free!! Customer service is A++++⭐️⭐️⭐️⭐️⭐️