ShopHub: Sellos de fidelidad , 30 reseñas
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We just installed the app but it has been super easy and the response to questions around installing has been excellent and timely. We wanted something simple and sweet, and this concept works well for a food brand. Looks like this app will continue to evolve with new features and integrations being added over time. We're looking forward to seeing the impact!
I have been using this app for around 3-4 months and I cannot say I have been disappointed yet. Installation and setup was extreamly quick and it was active on the site within minutes. Its great that you can choose your logo to be displayed and your website colour scheme. Email and Live chat support is second to none, helpful replies and most importantly fast replies.
The fact its free is simply amazing and I cannot wait to see this app develop further.
I have installed this few days ago, and the app keeps giving 500 Internal Server error.
Can's even uninstall the app as the admin page isn't opening at all.
If I could provide a higher rating than a 5 ⭐ review I would gladly do so... My experience has been excellent, great service that went over and above. A very talented team open to improvements for the benefit of the ShopHub community.
Simple rewards App with stamps and not points! The support is amazing and super fast. Thank you a lot!
Super great app so far- simple and effective! And the support is absolutely amazing. Highly recommend.
Great App, support is very efficient and quick to reply.
Existed to see new features and how this app can grow.
Keep up the good work!
A great little app, very easy to setup and looking forward to any new features that might be coming!!
As soon as we installed this app, our customers could not log into their accounts on our website to shop our site. Went to this app's chat service, it showed "We're online and ready to help" or something to that effect, but it was not true. They weren't there. Or at least they didn't respond. Sent them an email. Four hours later, still no response, and I don't know how many sales were lost, so we finally deleted this app. Hoping we haven't lost too many customers but we will never know. We set it up correctly with accounts enabled so that was not the issue. An app that can prevent your customers from logging into their accounts to buy something is a dangerous app. It's not free if you lose hundreds of dollars worth of business.
Thank you for leaving a review. We take feedback very seriously. However, what you said in your review is incorrect and does not reflect what has happened accurately.
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Today at 12:51 GMT, you contacted our live chat with the message: "Hello. Ever since we installed this app, customers are not able to log into their accounts to our shop. I'm feeling like it has to be related to this app somehow due to the timing".
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When I was available to answer your live chat at 12:55 GMT, only 4 minutes after you sent the original message, you had already decided to disconnect from the live chat, so I could not respond.
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I immediately got in contact with you via the email you provided on the live chat form. I wrote and sent you an email at 13:01 GMT, just a few minutes after you had left the live chat. I suggested you turn off the widget as a potential temporary solution while I immediately investigated this issue with the development team.
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After investigating this issue with the development team for the last few hours, it appears that there is a conflict with your specific theme code. This is not an issue that any of our hundreds of other customers have faced, but we would still be happy to find a custom fix for your store.
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It is very disappointing to receive our first-ever 1-star review, especially when we place such importance on stellar customer service. You can see this with our other 23 reviews, all of which are 5-star and attest to our great customer service.
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While I completely understand the stress that this issue has caused you, we don't believe this review is fair when we made every effort to contact you and solve your issue.
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I understand your confusion with our automated live chat welcome message. Our intention with this message was to say that we have live chat agents online, but there still could be some waiting while we are speaking with other live chat customers. However, it is obvious now that this is not clear enough, and so I will look to change it to avoid a situation like this in the future.
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I have sent you a further email to explain the situation and reach a solution, so I hope to hear from you soon.
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Many thanks,
Steve
Great app, great support. Easy to use. It just works as it should. Highly recommended.
Great app, great support. Easy to use. It just works as it should. Highly recommended.