ShopHub: Loyalty Stamp Card

Name: ShopHub: Loyalty Stamp Card
Brand: ShopHub
Rating: 4.7 (25 reviews)

Free

Rating (4.7)

Reviews

Developer

ShopHub

View demo store

Highlights

Built for your business

Works with the latest themes

About this app

Launched

December 15, 2021

Languages

English

Increase loyalty with a free custom-branded rewards stamp card for your store. Setup in minutes.

ShopHub lets you easily make your own digital stamp-card loyalty program for online and POS. ShopHub gives you full control, letting you create the most engaging loyalty program on Shopify with product variant rewards, detailed branding options, customised emails, and more.

Create variant specific product rewards, free shipping and coupons
Shopify POS customers collect stamps automatically with no account
Reward stamps with orders and sharing across your store on leading social media
Choose your own stamp images, header images, and full branding colors
Automated and customisable emails which you can turn on/off

Pricing

Free

All charges are billed in USD. See all pricing options

25 reviews

Overall rating

4.7

Counts per rating level

92% of ratings are 5 stars
23
4% of ratings are 4 stars
1
0% of ratings are 3 stars
0% of ratings are 2 stars
4% of ratings are 1 stars
1

May 16, 2023

If I could provide a higher rating than a 5 ⭐ review I would gladly do so... My experience has been excellent, great service that went over and above. A very talented team open to improvements for the benefit of the ShopHub community.

Reaper Robs

United States

Time spent using app: 5 months

March 7, 2023

A great little app, very easy to setup and looking forward to any new features that might be coming!!

Southern Jade Design Co LLC

United States

Time spent using app: 13 days

March 1, 2023

As soon as we installed this app, our customers could not log into their accounts on our website to shop our site. Went to this app's chat service, it showed "We're online and ready to help" or something to that effect, but it was not true. They weren't there. Or at least they didn't respond. Sent them an email. Four hours later, still no response, and I don't know how many sales were lost, so we finally deleted this app. Hoping we haven't lost too many customers but we will never know. We set it up correctly with accounts enabled so that was not the issue. An app that can prevent your customers from logging into their accounts to buy something is a dangerous app. It's not free if you lose hundreds of dollars worth of business.

Moondance Magick

United States

Time spent using app: 1 day

ShopHub replied March 1, 2023

Thank you for leaving a review. We take feedback very seriously. However, what you said in your review is incorrect and does not reflect what has happened accurately.

Today at 12:51 GMT, you contacted our live chat with the message: "Hello. Ever since we installed this app, customers are not able to log into their accounts to our shop. I'm feeling like it has to be related to this app somehow due to the timing".

When I was available to answer your live chat at 12:55 GMT, only 4 minutes after you sent the original message, you had already decided to disconnect from the live chat, so I could not respond.

I immediately got in contact with you via the email you provided on the live chat form. I wrote and sent you an email at 13:01 GMT, just a few minutes after you had left the live chat. I suggested you turn off the widget as a potential temporary solution while I immediately investigated this issue with the development team.

After investigating this issue with the development team for the last few hours, it appears that there is a conflict with your specific theme code. This is not an issue that any of our hundreds of other customers have faced, but we would still be happy to find a custom fix for your store.

It is very disappointing to receive our first-ever 1-star review, especially when we place such importance on stellar customer service. You can see this with our other 23 reviews, all of which are 5-star and attest to our great customer service.

While I completely understand the stress that this issue has caused you, we don't believe this review is fair when we made every effort to contact you and solve your issue.

I understand your confusion with our automated live chat welcome message. Our intention with this message was to say that we have live chat agents online, but there still could be some waiting while we are speaking with other live chat customers. However, it is obvious now that this is not clear enough, and so I will look to change it to avoid a situation like this in the future.

I have sent you a further email to explain the situation and reach a solution, so I hope to hear from you soon.

Many thanks,
Steve

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