ShopHub: Loyalty Stamp Card

ShopHub: Loyalty Stamp Card

Free
Rating (4.7)
Reviews
Developer

Highlights

Built for your business
  • Works with the latest themes

About this app

Launched

December 15, 2021

Languages

English

Increase loyalty with a free custom branded rewards stamp card for your store. Setup in minutes.

With ShopHub you can easily make your own loyalty and rewards stamp card. Create rewards for your customers. Set your own stamp value. Reward customers for purchasing and sharing your store.

With ShopHub you can easily make your own loyalty and rewards stamp card. Create rewards for your customers. Set your own stamp value. Reward customers for purchasing and sharing your store. more
  • Create your own stamp-card based reward program
  • Reward customers for making purchases and sharing on social media
  • Design your program to compliment your brand perfectly

Pricing

Free

Free

All charges are billed in USD. See all pricing options

25 reviews

Overall rating
4.7
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 4% of ratings are 1 stars
March 7, 2023

A great little app, very easy to setup and looking forward to any new features that might be coming!!

Southern Jade Design Co LLC
United States
Time spent using app: 13 days
March 1, 2023

As soon as we installed this app, our customers could not log into their accounts on our website to shop our site. Went to this app's chat service, it showed "We're online and ready to help" or something to that effect, but it was not true. They weren't there. Or at least they didn't respond. Sent them an email. Four hours later, still no response, and I don't know how many sales were lost, so we finally deleted this app. Hoping we haven't lost too many customers but we will never know. We set it up correctly with accounts enabled so that was not the issue. An app that can prevent your customers from logging into their accounts to buy something is a dangerous app. It's not free if you lose hundreds of dollars worth of business.

Moondance Magick
United States
Time spent using app: 1 day
ShopHub replied March 1, 2023

Thank you for leaving a review. We take feedback very seriously. However, what you said in your review is incorrect and does not reflect what has happened accurately.

.

Today at 12:51 GMT, you contacted our live chat with the message: "Hello. Ever since we installed this app, customers are not able to log into their accounts to our shop. I'm feeling like it has to be related to this app somehow due to the timing".

.

When I was available to answer your live chat at 12:55 GMT, only 4 minutes after you sent the original message, you had already decided to disconnect from the live chat, so I could not respond.

.

I immediately got in contact with you via the email you provided on the live chat form. I wrote and sent you an email at 13:01 GMT, just a few minutes after you had left the live chat. I suggested you turn off the widget as a potential temporary solution while I immediately investigated this issue with the development team.

.

After investigating this issue with the development team for the last few hours, it appears that there is a conflict with your specific theme code. This is not an issue that any of our hundreds of other customers have faced, but we would still be happy to find a custom fix for your store.

.

It is very disappointing to receive our first-ever 1-star review, especially when we place such importance on stellar customer service. You can see this with our other 23 reviews, all of which are 5-star and attest to our great customer service.

.

While I completely understand the stress that this issue has caused you, we don't believe this review is fair when we made every effort to contact you and solve your issue.

.

I understand your confusion with our automated live chat welcome message. Our intention with this message was to say that we have live chat agents online, but there still could be some waiting while we are speaking with other live chat customers. However, it is obvious now that this is not clear enough, and so I will look to change it to avoid a situation like this in the future.

.

I have sent you a further email to explain the situation and reach a solution, so I hope to hear from you soon.

.

Many thanks,
Steve

December 13, 2022

Great app, great support. Easy to use. It just works as it should. Highly recommended.
Great app, great support. Easy to use. It just works as it should. Highly recommended.

Dragon Inn
United Kingdom
Time spent using app: 1 day

About this app

Launched

December 15, 2021

Languages

English

Built by ShopHub

About ShopHub

4.7 average rating

1 year building apps for the Shopify App Store

Support

Send a message

support@tryshophub.com

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