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I couldn't find the option to cancel the subscription after signing up. It's a really shady design.
Hi there, we’re sorry for the frustration! To clarify, all Shopify app subscriptions are managed directly by Shopify. To cancel, you simply need to delete the app from your Shopify admin 'Apps' list, and all future charges will stop automatically. You can find a step-by-step walkthrough of this in the Support page of your Shopicial admin panel. We’re always looking to improve, so thank you for the feedback!
The app has too many bugs that happen often.
We got a good amount of users in it, but they kept reaching out to us saying they couldn't post, or that the site was down.
We paid for the year upfront under the understanding the app would work well... after it failed repeatedly, we asked for a refund for the remaining year, which was denied.
If the app works properly and we choose not to use it anymore it makes sense to not refund us the money... but we HAD TO stop using the app due to the amount of issues that happen often.
If you want your brand to seem reliable... don't use this service.
Thank you for sharing your feedback. I am truly sorry to hear about your frustrating experience with the platform and the issues you've encountered regarding post delivery and uptime.
I want to clarify a few things that might help explain what happened, as well as offer a solution:
Posting and Spam Filters: Many posting issues are tied to the settings in the admin panel (such as restrictions on unverified users or automated spam blocks). We use third-party services like Akismet to filter spam. Occasionally, these services can misidentify normal posts as spam and temporarily disable an account. When this happens, a notification email is sent to the forum admin, who can easily review and reactivate the user/post directly from the admin panel.
Uptime and Technical Issues: We want to look closely at why you experienced repeated downtime. Our team is committed to reliability, and we want to investigate exactly what went wrong with your specific setup.
Subscription Plans: We offer a live demo and a free trial so teams can thoroughly test the forum before committing. We also offer monthly billing for flexibility, alongside our discounted annual plans.
While our standard policy generally covers the agreed-upon term, we completely understand your frustration given the disruptions to your community.
Our Support Team wants to make this right. Please reach out to us directly at [admin@app1pro.com]. We want to help resolve any outstanding technical problems, and if you still decide to leave our platform, we would like to discuss a special arrangement/goodwill gesture regarding your account.
Thank you for your patience, and we hope to have the chance to mend this relationship.
This is the first time I have EVER posted a negative review. I have had this app on my site for over a year and I can not upload any images from my phone. I have contacted Support several times to never get a reply. It seems to be an issue with all Android phones. I have tried Apple phones with no issue. Both my Samsung Fold and Flip... neither one can post on this site. It is insulting that they continuously charge me every month but can't even reply to an email. They will more than likely reply to this with a series of "to dos" but trust me I have done them all. I have sent a message through your customer support page. I have all my permissions turned on in the phone. You name it, I have thought of it. I have had more than 10 people to test and all the Samsung phones have an issue posting.
This app gives us a platform where customers can communicate with each other and with us directly. I encountered some bugs with the custom login URL, contacted the support team and they responded and resolved it surprisingly quickly. Highly recommended!
On the surface, the app seems promising with its wide range of functionalities. However, my experience post-purchase has been quite disappointing.
Several issues emerged shortly after buying the app. The features did not work as seamlessly as advertised, and I encountered multiple bugs that hindered my usage. To make matters worse, reaching out to customer support has been a nightmare. There's no direct way to contact them, and I had to wait for several days just to get a reply via email. The lack of timely support is frustrating and unacceptable for a paid service.
Given these challenges, I cannot recommend this app. While it has potential, the poor customer support and unresolved issues make it not worth the investment. I hope the developers address these problems soon, but until then, I suggest looking for alternatives.
I sincerely apologize for the inconvenience you've experienced with our app.
We strive to provide seamless functionality and prompt support for all our users. I understand your frustration and would like to address your concerns:
1. Support Process: We have a support form within the app designed to prioritize requests from our customers. This ensures we can verify and address issues quickly. While direct emails are also monitored, using the support form within the app helps us provide faster assistance. [https://prnt.sc/jSWA9uO5nTbX]
2. Response Time: Upon reviewing our records, I noticed that we responded to your email within less than an hour. I'm sorry if this response time didn't meet your expectations or if there was any confusion in our communication. [https://prnt.sc/LxeRk7NIl861]
3. Feature Functionality and Bugs: We are continuously working to improve our app and resolve any bugs that might arise. Your feedback is invaluable in helping us identify and fix these issues.
To better assist you, please reach out via the support form in the app, and we will prioritize your case to ensure a smoother experience.
Additionally, I noticed your free trial has ended, and you haven't upgraded to a higher plan. If this is affecting your app experience, we can discuss the best plan options for your needs.
[https://prnt.sc/Xb5W_91-Evy4, https://prnt.sc/NwPU_AV_TCxB]
I don't know why you left this negative review!! However, Your satisfaction is important to us, and we appreciate your patience as we work to improve our services.
After getting in touch with their support team I have been receiving quick responses and fixes to the various bugs I had encountered. So far, everything is going well and my members are starting to join the platform!
We are having the same issue as the review below. We installed the app and removed it and now we are no longer allowed to run google ads, they keep getting rejected. Its been a couple weeks and we have had no resolution. This is becoming detrimental to our business and we need a solution.
Hi, I am sorry to hear that. We have removed the feature that uses that JS file from this app. You can run ads on Google and Fb as well. Everything should work well now.
Support team is not responding. Trying to connect on in-app support, email and previous email trail but there is no response!
The support team is not responding. There is no way to track the support request either. I have contacted the support using the support page on the application.
Amazing app to have on your store! It took me some time learning the interface but after I figured it out I love it! Fully customizable, a great addition to my store.
