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Beware! Absolutely painful and frustrating experience with a bunch of lies from the developer every day. We migrated from ShopMaster to Dropified on a commitment that they would import and map all products. 14 days have passed and all they have given us is false information and commitments. Would certainly not recommend this app as this has been our worst experience with any Shopify app by-far. An UPDATE: The app was installed on April 13, 2021 and till date, May 18, 2021, the developer has not been able to fix the issue. What makes it worst is the fact that the developer is charging us the subscription fee while we loose revenue and customers due to their fault and a letter to the CEO has not fetched any results so far. UPDATE on 25 May 2021: Given the flawed app and the incompetent staff, we finally decided to cancel the subscription and remove the app. Well to our surprise, the app doesn’t even allow you to cancel the subscription and keeps on fleecing you. We had to write to Shopify to get rid of this app.
Hello ,
Thank you for addressing your concern regarding the platform and your transition from ShopMaster. Before the ShopMaster platform shutdown, we did not have a seamless transfer of stores, products or accounts from that platform. As merchants began the transition over to Dropified, we began working on it to provide a solution to them, in a challenging time as best as possible. We are continuing to work on improving this process, simply out of a recent demand and we apologize for the hiccups that come with that learning curve - it is not something that was publicly partnered on or offered previously.
In any case, we will continue to work on this resolution for you and with you. You and all of our customers can be confident that our customer success and development teams, will continue to strive for a solution and do not want to leave you in a state without an outcome.
Thank you for understanding and this is being worked on currently!
If you are curious about this app watch a youtube video about but do not install until you have method to make it work for you! Oberlo is a way better platform! This platform is all over the place and lacks basic customer service! The app was not helpful to my store. This app needs a lot of work they really should make cancel the subscription an easy process. All they had as an option was to pause the subrition which would cost $12 a month. Clearly all they want is your money! There help center said as long as I delete the app then I will not be charged! I find that hard to believe because they also say if you do get charged i will need to contact them to get it resolved. Sounds like they are praying to trap someone who doesn't pay attention to there month charges. Why not just make the cancelation process a one click of a button process. All I'm saying is I better not get charged from this platform.
Hi Musonda,
Thanks for your feedback and apologies for any confusion.
I'm sorry to hear that you found Dropified app and service lacking.
I see that you reached out to our support team via Live Chat regarding cancellation during your free trial period and were given exact instructions on how to cancel.
As with any app installed from the Shopify App Store, you can simply uninstall the app from your Shopify admin > Apps page to cancel the recurring app charge in Shopify. However, if you do get a charge on your Shopify invoice, it is likely because the trial period expired. In such cases, you can simply reach out to Shopify support to request for any possible refund since the charge is billed by Shopify.
It really is as simple as that! :)
As for your reason for cancellation -- we'd love to work with you to help determine how Dropified can be an asset to your business or otherwise properly cancel the subscription for you.
Please reach out to our support team via email or chat, and we'll be there to help! support@dropified.com
this is bullshit. i cancelled my subscription here and still got charged. this app only wants your money. dont try installing it or you will pay them even if you dont like it! Scammers
Hi Jose, we're really sorry to hear that you had some issues with billing. I've emailed you back through your support ticket to explain why that happened.
Your account is now cancelled and I've refunded the charge to you, but I can certainly understand the frustration.
We definitely care about all of our customers, and we'll continue to work towards improving our service and app. It's easy for customers who register at Dropified.com to click Cancel from within their account - or just reach out to support.
Meanwhile, please check my reply to you and let me know if you have any questions :)
Thank you.
page 62€ por un plan de por vida pedí la devolución y me dijeron que la ingresarían en mi cuenta hace ya meses y aun la estoy esperando
Hi there,
Thanks for the wonderful review! 😍 But it looks like the star rating that you left for us doesn't match your comments.
Did you mean to leave us a higher rating?
You can easily update the rating right from the Shopify App Store listing of Dropified.
Let us know if you need any help with that.
I had a trial and decided to cancel. I deleted the app and assumed everything was canceled. Unfortunately it was not and I was charged $47! I still haven't heard back about it. Also, it is very hard to use the icons are hard to understand.
Hi Elizabeth,
It looks like you were automatically charged by the system as you didn't cancel the subscription in time.
But I do see that you reached out to the team and was able to get a refund 👍
As for the icons -- we'd love to hear your feedback so that we might improve the app and make it easier to use.
Feel free to reach out via live chat or email with any thoughts or suggestions!
Looking forward to hearing from you :)
I canceled my membership with you the second day of the trial, and Uninstalled the app on Shopify. So WHY ON EARTH ARE YOU EMAILING ME ON MY SECONDARY EMAIL ABOUT BILLING? This app is not for me. You need to delete my credit card info NOW!
Hi Stephanie,
It seems you have a separate Dropified account that you didn't cancel with your "secondary email" which is why you received a billing email there.
We did see your multiple emails from that other account and have responded there.
The subscription on that other account is cancelled now, so you won't receive anymore billing emails.
Hope that makes sense.
Please contact our Support team via Live Chat or email if you need further support with this.
support@dropified.com
very bad app they charge me $17 in the trail period please refund my money !!!! !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Hi there,
Shopify accounts are allowed to have 1 free app trial period per store, and it appears you may have been charged on your Shopify invoice as you have already had a free trial period of Dropified for this store back in 2018.
However, please contact us via Live Chat or email, and we can assist you with an appropriate refund.
support@dropified.com
Decided to try out Dropified with the "free account" and its completely useless. Can't import anything even after installing the Dropified Chrome extension. I'm all for offering a service for a price..my only disappointment is that if you're gonna offer a free trial, at least make it a functional one so that owners can at least see the platform in action before making a decision.
Thanks for your interest in trying out Dropified, and we apologize for the confusion.
When you install Dropified from the Shopify App Store, your Dropified account will automatically start on an inactive "free" plan. In order to start your 14-day free trial, you'll need to choose a plan that you want to try from the Profile page in your Dropified account.
We offer a full feature trial period, so you can test out everything before your first charge.
Please reach out via Live Chat or email if you need any assistance with getting started with Dropified. We'll be here to help! 👍
The import is absolutely garbage. First, the import button is only available on the first page, when moving to page 2, the button disappears and you are required to go into individual products to import. Absolutely not cool when there are TONS of products to import.
Nevertheless I managed to import 1000 products only to then find out that it does not import variants? Both variants ended up the same price?!
I just wasted the whole day and I need to start again with something that works - Oberlo.
Thanks for the feedback, and sorry to hear that you had some trouble with importing products.
The Quick Save function on the AliExpress search results page does work beyond the first page, but it can take a few seconds for everything to load before you can see the Dropified button to save products again.
As for separate variant prices -- there is an Advanced option in the extension that you can enable during the importing process that allows you to get separate prices of variants. The extension is now updated to use the Advanced option by default for all products that you import through Dropified 😀
Hope that makes sense.
We focused our interest in the Ebay Integration but all this app focuses is Ali-express as usual with Oberlo & Ali Drop ship and the likes. It does even a terrible job in importing the products using the extension when it comes to products with Variants. Their automatic markup wants to work but its bugged on the extension.
Could still be a rock star with alixpress but should not mention eBay at all. Manual monitoring of inventory and price :)
Kind Support agent and to the point:
"For eBay or any other supported sites, you need to check on inventory status manually"