Overall rating
4.6
Counts per rating level
  • 80% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 7% of ratings are 1 stars
What merchants think

Feedback submitted

This app is appreciated for its user-friendly interface and robust automation capabilities, including easy product importation from various platforms and advanced features like product bundling and multiple supplier mapping. However, some merchants have experienced issues with eBay integration, inventory tracking, and currency support with AliExpress. Customer service responses have been both praised and criticized for their speed. The pricing is seen as high for new businesses, and there are concerns about outdated training content and suppression of supplier contact details during product importation.

December 22, 2020

If you are curious about this app watch a youtube video about but do not install until you have method to make it work for you! Oberlo is a way better platform! This platform is all over the place and lacks basic customer service! The app was not helpful to my store. This app needs a lot of work they really should make cancel the subscription an easy process. All they had as an option was to pause the subrition which would cost $12 a month. Clearly all they want is your money! There help center said as long as I delete the app then I will not be charged! I find that hard to believe because they also say if you do get charged i will need to contact them to get it resolved. Sounds like they are praying to trap someone who doesn't pay attention to there month charges. Why not just make the cancelation process a one click of a button process. All I'm saying is I better not get charged from this platform.

Tec Mark
United States
14 days using the app
Dropified replied December 24, 2020

Hi Musonda,

Thanks for your feedback and apologies for any confusion.
I'm sorry to hear that you found Dropified app and service lacking.

I see that you reached out to our support team via Live Chat regarding cancellation during your free trial period and were given exact instructions on how to cancel.

As with any app installed from the Shopify App Store, you can simply uninstall the app from your Shopify admin > Apps page to cancel the recurring app charge in Shopify. However, if you do get a charge on your Shopify invoice, it is likely because the trial period expired. In such cases, you can simply reach out to Shopify support to request for any possible refund since the charge is billed by Shopify.

It really is as simple as that! :)

As for your reason for cancellation -- we'd love to work with you to help determine how Dropified can be an asset to your business or otherwise properly cancel the subscription for you.

Please reach out to our support team via email or chat, and we'll be there to help! support@dropified.com

June 5, 2019

this is bullshit. i cancelled my subscription here and still got charged. this app only wants your money. dont try installing it or you will pay them even if you dont like it! Scammers

Case Magnate
Philippines
5 days using the app
Dropified replied June 5, 2019

Hi Jose, we're really sorry to hear that you had some issues with billing. I've emailed you back through your support ticket to explain why that happened.

Your account is now cancelled and I've refunded the charge to you, but I can certainly understand the frustration.

We definitely care about all of our customers, and we'll continue to work towards improving our service and app. It's easy for customers who register at Dropified.com to click Cancel from within their account - or just reach out to support.

Meanwhile, please check my reply to you and let me know if you have any questions :)

Thank you.

Edited October 23, 2022

page 62€ por un plan de por vida pedí la devolución y me dijeron que la ingresarían en mi cuenta hace ya meses y aun la estoy esperando

Movilix
Spain
5 days using the app
Dropified replied August 23, 2022

Hi there,

Thanks for the wonderful review! 😍 But it looks like the star rating that you left for us doesn't match your comments.

Did you mean to leave us a higher rating?
You can easily update the rating right from the Shopify App Store listing of Dropified.

Let us know if you need any help with that.

August 31, 2022

I had a trial and decided to cancel. I deleted the app and assumed everything was canceled. Unfortunately it was not and I was charged $47! I still haven't heard back about it. Also, it is very hard to use the icons are hard to understand.

Causeway Collections
United States
4 days using the app
Dropified replied September 20, 2022

Hi Elizabeth,

It looks like you were automatically charged by the system as you didn't cancel the subscription in time.

But I do see that you reached out to the team and was able to get a refund 👍

As for the icons -- we'd love to hear your feedback so that we might improve the app and make it easier to use.

Feel free to reach out via live chat or email with any thoughts or suggestions!

Looking forward to hearing from you :)

Edited February 17, 2021

I canceled my membership with you the second day of the trial, and Uninstalled the app on Shopify. So WHY ON EARTH ARE YOU EMAILING ME ON MY SECONDARY EMAIL ABOUT BILLING? This app is not for me. You need to delete my credit card info NOW!

Naturalistics
United States
2 days using the app
Dropified replied February 18, 2021

Hi Stephanie,

It seems you have a separate Dropified account that you didn't cancel with your "secondary email" which is why you received a billing email there.

We did see your multiple emails from that other account and have responded there.

The subscription on that other account is cancelled now, so you won't receive anymore billing emails.

Hope that makes sense.

Please contact our Support team via Live Chat or email if you need further support with this.

support@dropified.com

January 2, 2021

very bad app they charge me $17 in the trail period please refund my money !!!! !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Giorgio Marcus
United States
1 day using the app
Dropified replied January 11, 2021

Hi there,

Shopify accounts are allowed to have 1 free app trial period per store, and it appears you may have been charged on your Shopify invoice as you have already had a free trial period of Dropified for this store back in 2018.

However, please contact us via Live Chat or email, and we can assist you with an appropriate refund.

support@dropified.com

Edited November 17, 2019

Decided to try out Dropified with the "free account" and its completely useless. Can't import anything even after installing the Dropified Chrome extension. I'm all for offering a service for a price..my only disappointment is that if you're gonna offer a free trial, at least make it a functional one so that owners can at least see the platform in action before making a decision.

Just Tech Things
United States
About 15 hours using the app
Dropified replied November 19, 2019

Thanks for your interest in trying out Dropified, and we apologize for the confusion.

When you install Dropified from the Shopify App Store, your Dropified account will automatically start on an inactive "free" plan. In order to start your 14-day free trial, you'll need to choose a plan that you want to try from the Profile page in your Dropified account.

We offer a full feature trial period, so you can test out everything before your first charge.

Please reach out via Live Chat or email if you need any assistance with getting started with Dropified. We'll be here to help! 👍

May 30, 2020

The import is absolutely garbage. First, the import button is only available on the first page, when moving to page 2, the button disappears and you are required to go into individual products to import. Absolutely not cool when there are TONS of products to import.

Nevertheless I managed to import 1000 products only to then find out that it does not import variants? Both variants ended up the same price?!

I just wasted the whole day and I need to start again with something that works - Oberlo.

puzzd
United States
About 5 hours using the app
Dropified replied August 6, 2020

Thanks for the feedback, and sorry to hear that you had some trouble with importing products.

The Quick Save function on the AliExpress search results page does work beyond the first page, but it can take a few seconds for everything to load before you can see the Dropified button to save products again.

As for separate variant prices -- there is an Advanced option in the extension that you can enable during the importing process that allows you to get separate prices of variants. The extension is now updated to use the Advanced option by default for all products that you import through Dropified 😀

Hope that makes sense.

Edited August 31, 2018

We focused our interest in the Ebay Integration but all this app focuses is Ali-express as usual with Oberlo & Ali Drop ship and the likes. It does even a terrible job in importing the products using the extension when it comes to products with Variants. Their automatic markup wants to work but its bugged on the extension.
Could still be a rock star with alixpress but should not mention eBay at all. Manual monitoring of inventory and price :)

Kind Support agent and to the point:
"For eBay or any other supported sites, you need to check on inventory status manually"

Furniture Delivery Uk
United Kingdom
About 2 hours using the app
Edited September 10, 2019

The app makes it mandatory to set the (Compare At Price) for all items imported via the app, even if you're not planning for a sale. This problem stems from the pricing rules page. Their only offered solution for addressing this is to disable the compare at feature from your e-store theme settings--a solution that would not make my clients appreciate the discounts I'm offering, which is kind of a new problem. That's besides the fact that I couldn't find any feature that can allow me update the prices of my imported items in case I decided on markup changes within the pricing rules. Too basic for many stores.

** ** ** ** ** **
My reply to (Developer reply, September 10, 2019):

Thank you for confirming that advanced e-stores who need to use the “Advanced Markup Rules” are forced to set a rule for the compare at price for each cost range—even if they aren’t planning to. Thus, there’s no confusion about this point anymore, as you claimed. Your offered solution is me emptying the pre-calculated compare at price from each item (item-by-item?) during the importing process. But why are you considering that headache, a solution? Procedural automation should be the solution.

You’are saying: (It's also possible to update your existing products by percentage or fixed value through Dropified), but I hoped to hear the phrase (automatically with one click, the product pricing will be updated for all products loaded to the catalog via the APP and even those products that are still pending within the import list). Or at least state that anywhere within the APP. If you really have such a feature, then you deserve a credit for it.

JYards
Jordan
About 1 hour using the app
Dropified replied September 10, 2019

Hi there,

Thank you for the review.
Many if not most of the features in Dropified are based on user requests as we're always listening to feedback and suggestions to see how we can continue to improve our software and service.

Your suggestions have been added to the features queue to have it implemented into our software hopefully in the near future.

Meanwhile, we did send you a message in case you'd like to further communicate your suggestions and use case with us.

Please feel free to reach out to Dropified Support Team via live chat or email at anytime.

Thank you.