I canceled my membership with you the second day of the trial, and Uninstalled the app on Shopify. So WHY ON EARTH ARE YOU EMAILING ME ON MY SECONDARY EMAIL ABOUT BILLING? This app is not for me. You need to delete my credit card info NOW!
It seems you have a separate Dropified account that you didn't cancel with your "secondary email" which is why you received a billing email there.
We did see your multiple emails from that other account and have responded there.
The subscription on that other account is cancelled now, so you won't receive anymore billing emails.
Hope that makes sense.
Please contact our Support team via Live Chat or email if you need further support with this.
This app was the best in its niche. However, before the plans were $47 a month for a builder plan, but they have changed it to import plans which is only $17 a month but an 8% per product price fee. So if you are serious about a big dropshipping business and spend a lot on aliexpress per month like I do, then this app is VERY VERY expensive. My two stores that currently have the old builder plan cost me $47 a month, with this new plan style I would be paying $800 per store a month. For my new stores, I can no longer use dropified. Extremely disappointed to say the least, pure greed.
Thanks for the feedback regarding our new plans and pricing.
Yes, we did update the plans to lower the cost entry to barrier for newer, less experienced store owners and make it easier for them to get into the dropshipping space. However, the new Import plan does have a fulfillment fee to help offset the cost of maintaining these accounts at such a low monthly subscription charge.
For more experienced dropshippers, we also released a new Black plan that includes all features of Dropified with no fulfillment fees, and it sounds like you will fall under this category.
You can see the plans, features and prices on our website here www.dropified.com/pricing
We definitely want to make sure that you will have a positive experience with Dropified. Please reach out to the team via Live Chat or email, and we'll be there to help!
very bad app they charge me $17 in the trail period please refund my money !!!! !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Shopify accounts are allowed to have 1 free app trial period per store, and it appears you may have been charged on your Shopify invoice as you have already had a free trial period of Dropified for this store back in 2018.
However, please contact us via Live Chat or email, and we can assist you with an appropriate refund.
ABSOLUTELY NOT. We've used Dropified for years and loved it, but all of a sudden we'd have to give up 8% of product costs without notice. Terrible service found a better app already and are switching. NOT WORTH IT.
Thanks for the feedback regarding the fulfillment fee.
It looks like you recently downgraded to a plan that charges fulfillment fees on orders that are auto fulfilled through Dropified.
Please get in touch with us via Live Chat or email, and we can work on getting this sorted out for you 👍
If you are curious about this app watch a youtube video about but do not install until you have method to make it work for you! Oberlo is a way better platform! This platform is all over the place and lacks basic customer service! The app was not helpful to my store. This app needs a lot of work they really should make cancel the subscription an easy process. All they had as an option was to pause the subrition which would cost $12 a month. Clearly all they want is your money! There help center said as long as I delete the app then I will not be charged! I find that hard to believe because they also say if you do get charged i will need to contact them to get it resolved. Sounds like they are praying to trap someone who doesn't pay attention to there month charges. Why not just make the cancelation process a one click of a button process. All I'm saying is I better not get charged from this platform.
Thanks for your feedback and apologies for any confusion.
I'm sorry to hear that you found Dropified app and service lacking.
I see that you reached out to our support team via Live Chat regarding cancellation during your free trial period and were given exact instructions on how to cancel.
As with any app installed from the Shopify App Store, you can simply uninstall the app from your Shopify admin > Apps page to cancel the recurring app charge in Shopify. However, if you do get a charge on your Shopify invoice, it is likely because the trial period expired. In such cases, you can simply reach out to Shopify support to request for any possible refund since the charge is billed by Shopify.
It really is as simple as that! :)
As for your reason for cancellation -- we'd love to work with you to help determine how Dropified can be an asset to your business or otherwise properly cancel the subscription for you.
Please reach out to our support team via email or chat, and we'll be there to help! email@example.com
The import is absolutely garbage. First, the import button is only available on the first page, when moving to page 2, the button disappears and you are required to go into individual products to import. Absolutely not cool when there are TONS of products to import.
Nevertheless I managed to import 1000 products only to then find out that it does not import variants? Both variants ended up the same price?!
I just wasted the whole day and I need to start again with something that works - Oberlo.
Thanks for the feedback, and sorry to hear that you had some trouble with importing products.
The Quick Save function on the AliExpress search results page does work beyond the first page, but it can take a few seconds for everything to load before you can see the Dropified button to save products again.
As for separate variant prices -- there is an Advanced option in the extension that you can enable during the importing process that allows you to get separate prices of variants. The extension is now updated to use the Advanced option by default for all products that you import through Dropified 😀
Hope that makes sense.
Worst App ever Bad Experience
Worst App ever Bad Experience
Worst App ever Bad Experience
Worst App ever
I see you just registered earlier today. Unfortunately, we don't have record of any communications from you or any activity in your account.
I'm so sorry to hear you had a bad experience. Please reach out to our support team via live chat or email at firstname.lastname@example.org with any problems you might have.
We're here to help! 🙂
Just Tech Things
Decided to try out Dropified with the "free account" and its completely useless. Can't import anything even after installing the Dropified Chrome extension. I'm all for offering a service for a price..my only disappointment is that if you're gonna offer a free trial, at least make it a functional one so that owners can at least see the platform in action before making a decision.
Thanks for your interest in trying out Dropified, and we apologize for the confusion.
When you install Dropified from the Shopify App Store, your Dropified account will automatically start on an inactive "free" plan. In order to start your 14-day free trial, you'll need to choose a plan that you want to try from the Profile page in your Dropified account.
We offer a full feature trial period, so you can test out everything before your first charge.
Please reach out via Live Chat or email if you need any assistance with getting started with Dropified. We'll be here to help! 👍
I use this app to fulfill my orders, but it didn't for me it cost some money and time and its hurts to the bottom of my heart.
I'm so sorry to hear that. Please reach out to support team via live chat so that we can assist you with any problems in Dropified.
The app makes it mandatory to set the (Compare At Price) for all items imported via the app, even if you're not planning for a sale. This problem stems from the pricing rules page. Their only offered solution for addressing this is to disable the compare at feature from your e-store theme settings--a solution that would not make my clients appreciate the discounts I'm offering, which is kind of a new problem. That's besides the fact that I couldn't find any feature that can allow me update the prices of my imported items in case I decided on markup changes within the pricing rules. Too basic for many stores.
** ** ** ** ** **
My reply to (Developer reply, September 10, 2019):
Thank you for confirming that advanced e-stores who need to use the “Advanced Markup Rules” are forced to set a rule for the compare at price for each cost range—even if they aren’t planning to. Thus, there’s no confusion about this point anymore, as you claimed. Your offered solution is me emptying the pre-calculated compare at price from each item (item-by-item?) during the importing process. But why are you considering that headache, a solution? Procedural automation should be the solution.
You’are saying: (It's also possible to update your existing products by percentage or fixed value through Dropified), but I hoped to hear the phrase (automatically with one click, the product pricing will be updated for all products loaded to the catalog via the APP and even those products that are still pending within the import list). Or at least state that anywhere within the APP. If you really have such a feature, then you deserve a credit for it.
Thank you for the review.
Many if not most of the features in Dropified are based on user requests as we're always listening to feedback and suggestions to see how we can continue to improve our software and service.
Your suggestions have been added to the features queue to have it implemented into our software hopefully in the near future.
Meanwhile, we did send you a message in case you'd like to further communicate your suggestions and use case with us.
Please feel free to reach out to Dropified Support Team via live chat or email at anytime.