The import is absolutely garbage. First, the import button is only available on the first page, when moving to page 2, the button disappears and you are required to go into individual products to import. Absolutely not cool when there are TONS of products to import.
Nevertheless I managed to import 1000 products only to then find out that it does not import variants? Both variants ended up the same price?!
I just wasted the whole day and I need to start again with something that works - Oberlo.
Worst App ever Bad Experience
Worst App ever Bad Experience
Worst App ever Bad Experience
Worst App ever
I see you just registered earlier today. Unfortunately, we don't have record of any communications from you or any activity in your account.
I'm so sorry to hear you had a bad experience. Please reach out to our support team via live chat or email at firstname.lastname@example.org with any problems you might have.
We're here to help! 🙂
Just Tech Things
Decided to try out Dropified with the "free account" and its completely useless. Can't import anything even after installing the Dropified Chrome extension. I'm all for offering a service for a price..my only disappointment is that if you're gonna offer a free trial, at least make it a functional one so that owners can at least see the platform in action before making a decision.
Thanks for your interest in trying out Dropified, and we apologize for the confusion.
When you install Dropified from the Shopify App Store, your Dropified account will automatically start on an inactive "free" plan. In order to start your 14-day free trial, you'll need to choose a plan that you want to try from the Profile page in your Dropified account.
We offer a full feature trial period, so you can test out everything before your first charge.
Please reach out via Live Chat or email if you need any assistance with getting started with Dropified. We'll be here to help! 👍
I use this app to fulfill my orders, but it didn't for me it cost some money and time and its hurts to the bottom of my heart.
I'm so sorry to hear that. Please reach out to support team via live chat so that we can assist you with any problems in Dropified.
The app makes it mandatory to set the (Compare At Price) for all items imported via the app, even if you're not planning for a sale. This problem stems from the pricing rules page. Their only offered solution for addressing this is to disable the compare at feature from your e-store theme settings--a solution that would not make my clients appreciate the discounts I'm offering, which is kind of a new problem. That's besides the fact that I couldn't find any feature that can allow me update the prices of my imported items in case I decided on markup changes within the pricing rules. Too basic for many stores.
** ** ** ** ** **
My reply to (Developer reply, September 10, 2019):
Thank you for confirming that advanced e-stores who need to use the “Advanced Markup Rules” are forced to set a rule for the compare at price for each cost range—even if they aren’t planning to. Thus, there’s no confusion about this point anymore, as you claimed. Your offered solution is me emptying the pre-calculated compare at price from each item (item-by-item?) during the importing process. But why are you considering that headache, a solution? Procedural automation should be the solution.
You’are saying: (It's also possible to update your existing products by percentage or fixed value through Dropified), but I hoped to hear the phrase (automatically with one click, the product pricing will be updated for all products loaded to the catalog via the APP and even those products that are still pending within the import list). Or at least state that anywhere within the APP. If you really have such a feature, then you deserve a credit for it.
Thank you for the review.
Many if not most of the features in Dropified are based on user requests as we're always listening to feedback and suggestions to see how we can continue to improve our software and service.
Your suggestions have been added to the features queue to have it implemented into our software hopefully in the near future.
Meanwhile, we did send you a message in case you'd like to further communicate your suggestions and use case with us.
Please feel free to reach out to Dropified Support Team via live chat or email at anytime.
Very very disapointed. I had great expectations finally found out that it was a total scam! The app is Aliexpress focus. So if you are expecting to export smoothly products from Walmart or any other retailers...forget about it!! Lot of bugs. Sometimes you try to import product it just does not work. I've upgraded my plan in order to have several stores but the app takes time to integrate new added stores. So when you want to import products to new added stores, the stores doesn't appear so you just can't import. Other point is shipping. You need to check by yourself if the retailer ships internationaly (while other like wholesaledeals or big buy make it very easy to know as you can filter retailers using their shipping solution). Other point you don't clearly see the wholesale price. It's nice to say you can change price of the products but what about profit margin ?? You have to do everything manually except if you're using aliexpress. I should have never signed up. Never! What a waste of time & money!
Thank you for your review of Dropified, and I'm sorry to hear that you had some trouble with product importing.
We offer product importing ability for many supported sites, but some of those sites do tend to change things on their sites regularly. We make every effort to get our extension updated based on those changes so that importing will work again, but sometimes, it can take time.
Also, when you connect more stores in your Dropified account, usually you just need a re-sync for the extension to recognize the newly added store which only takes a few seconds to do.
Again, I'm sorry to hear that you had some trouble with getting things going with Dropified. You can reach out to the dedicated Dropified Support Team at anytime if you need some help with troubleshooting.
Please do reach out via live chat so that we can help to make your experience with Dropified better 🙂
Não sei como tem coragem de cobrar uma porcaria dessas ainda. Não consigo fazer nada. É tudo travado e só fica carregando. Não consigo colocar as variantes, fazer os pedidos nem nada. Simplesmente inútil. Ainda bem que existe o Dsers.
Hi Rhuan 👋
Sorry for the trouble you're having, you don't have access to features as you actually haven't selected a plan to trial. You can select a plan from this page: https://app.dropified.com/user/profile#plan
If you pick the monthly plan you won't be charged for 14 days and will have access to all features 👍
Your Story Isn't Over Yet
This was the best DS app back in late 2018. I switched over from Oberlo. I'm not sure what happened but it's full of bugs now. Orders don't fulfil, there's variant issues, the city doesn't fill, the auto captcha doesn't work sometimes, and many more. I've been in touch with customer support (Their team is great for the most part) for months now and there's been no fixes at all. I even tell them about bugs that's been plaguing my experience for months and they just tell me it's not on their roadmap. Which sucks considering I'm paying $127 per month for this service. Updates come out, they introduce new features which are hit or miss for me personally but they don't focus on the core of their business, the apps functionality. With the app not even working as advertised, everything else doesn't even matter. A lot of my time is being wasted tinkering with options trying to get the app to do what it's supposed to, fill orders. This shouldn't be the user experience. I understand bugs happen, but it would be nice to know that they're at least aware and working on fixing the issues rather than waiting for a lot of users to complain and then do something. It's like my $127 doesn't matter until 50 other people also experience the same. Eagerly waiting for another DS service to introduce an Auto Captcha feature and I'm done, unless they can fix this app which I highly doubt and I'll gladly change my review.
UPDATE: As of July 4th 2019 almost all issues are resolved. There are still a few bugs but nothing as bad as before.
this is bullshit. i cancelled my subscription here and still got charged. this app only wants your money. dont try installing it or you will pay them even if you dont like it! Scammers
Hi Jose, we're really sorry to hear that you had some issues with billing. I've emailed you back through your support ticket to explain why that happened.
Your account is now cancelled and I've refunded the charge to you, but I can certainly understand the frustration.
We definitely care about all of our customers, and we'll continue to work towards improving our service and app. It's easy for customers who register at Dropified.com to click Cancel from within their account - or just reach out to support.
Meanwhile, please check my reply to you and let me know if you have any questions :)
App is good but customer service is not so good. I have been charged twice for 7 month (both by shopify app + Dropify app). customer service fixed the bug and when I installed the app second time, I was charged again by both parties. Time consuming to fix all that, I asked customer service to give me an offer as an excuse, they refused. They don't care about customers, they only want you to pay the app. Sad...
Now, the app does not work anymore, I can not access it. Removed it then I can not install it anymore. Customer support says he can do nothing because of weekend, I have to wait many days to have bug fixed.
Bad bad service, how do you think I can manage my store????????
Thanks for your review of the app, and we're really sorry to hear that you had some issues with billing. It seems like the issue started because you created multiple Dropified subscriptions. It does look like it was all sorted out now, but I can certainly understand the frustration.
We definitely care about all of our customers, and we'll continue to work towards improving our service and app.
Meanwhile, please reach out to Dropified Support team to make this better.