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Counter keeps resetting to 1 after I've entered our actual order total during set-up. I don't recommend buying one of these counters, they're utter rubbish.
This app does not work. I don't really understand why and I've spent so much time troubleshooting it. Life must go on!
Fonctionne que la moitié du temps les données sont erronées. vraiment déçue car j'ai le display qui ne va plus servir...... quel gaspillage d'argent et de temps
Bonjour! Merci pour votre commentaire. Nous sommes sincèrement désolés d'apprendre votre mésaventure et comprenons parfaitement votre frustration. Nous tenons à vous informer que la nouvelle application Counter n'est plus compatible avec Shopify Display. Pour une expérience optimale et sans interruption, vous devrez acheter un compteur Shopify.
Si vous rencontrez des difficultés avec votre compteur Shopify, n'hésitez pas à nous contacter directement à l'adresse supply@shopify.com. Notre équipe se fera un plaisir de vous aider. Nous vous remercions de votre patience.
Should have paid attention to the negative reviews. Received 1/13. Today is 2/22. I've had nothing but problems with this thing. On too many times to count, it randomly shuffles numbers. It will go back to the original number but on several occasions it doesn't. All the numbers will shuffle, each column by itself, twice. Then it will land on all lines as the first number. If you unplug and turn it back on 10 minutes later. Nothing. If you do that an an hour later. Nothing. You have to unplug the thing and leave it off, unplugged for a few days, and only then does it reset. Shameful there are no refunds on this thing. Waste of money.
Hi there,
Thank you for sharing your experience, and we sincerely apologize for the issues you've encountered — we completely understand how frustrating this must be, especially after having the device for over a month.
The shuffling and resetting behaviour you're describing is absolutely not the experience we want for our customers, and we're sorry it's taken so much troubleshooting on your end. We'd really love the opportunity to make this right and work through these issues with you directly. Please don't hesitate to reach out to our support team at supply@shopify.com and we will do everything we can to investigate and find a resolution for you. Thank you for your patience!
We were asked by shopify to upgrade to this app:
"We notified you via email to install the new Shopify Counter App to improve functionality and create a more seamless experience. As a result, the original app will now officially sunset on March 1, 2026 and will no longer work after that date."
Unfortunate the new app is as bad or even worse than the previous app.
It's impossible to show the number we want. We are on Shopify+ and would like to show consolidated turnover of our 2 stores.
Would love to connect the app to a custom shopify report, next select the number we want to send to smiirl
Hi there,
It is not currently possible to consolidate data across multiple stores and connect to a custom Shopify report; however, we are always exploring ways to improve the future of our App.
Thank you so much for taking the time to share your feedback. We're sorry to hear the transition hasn't met your expectations. If you are having challenges with your Shopify Counter, please feel free to reach out to supply@shopify.com and a representative would be happy to assist you in troubleshooting further.
Thank you again for your patience and for being a valued Shopify merchant.
Why does it take orders away from my counter at random and also when I refund an item in an order it discounts the order I'm not refunding the whole order just 1 item. doesn't make sense. I hate it.
Hi there,
Thank you for your feedback, and we're sorry to hear you've had a frustrating experience, we want to make sure we clear a couple of things up for you.
Regarding the partial refund behaviour: when a refund is issued on any item within an order, this will remove the order from the counter count entirely. We understand this may feel unexpected, but this is actually intended logic within the app — as a refund signals that the order was not fully completed as placed. We appreciate that this may not be the behaviour everyone expects, and we're sorry for any confusion.
As for the random order removal you're experiencing, this is something we'd love to look into further as it is not expected behaviour. Please reach out to us at supply@shopify.com so our team can investigate your specific setup and get this sorted for you as quickly as possible.
Thank you again for taking the time to leave your feedback.
Brand new, out of the box and I think it's possessed. I chose total sales, it jumps to 10. I've had 1, so where the heck does 10 come from?! I put it on last order number and it's correct at 1001. Just sitting here trying to figure things out and the possessed box jumps from 10 to 20. Uh...? I thought this would be a neat way to celebrate sales. Maybe I'll need to write my own code to use Smiirl's API. Such a disappointment after being excited for this to arrive.
It doesn’t work. It completely ignored the settings I configured for the counter and kept counting up, even when I hadn’t received any orders.
I tried reaching out to Shopify support, since it’s listed as their app, but the AI bot wouldn’t log the bug or connect me to a real person.
So I went back to the old counter app, which seems to be working for now.
https://apps.shopify.com/counter?locale=sv
We’re sorry for the frustration here and appreciate your feedback. We have identified this issue and have resolved this error. You should now see the correct number on your Counter. As a reminder, please always ensure you are on the latest version of the app. If you are still having any challenges, please don't hesitate to reach out to supply@shopify.com.
I'm having the same issues as everyone else, the old app worked great. This new one is a pain. Every 1 order the counter goes up by 2. I have to reset it everyday. And it keeps flipping randomly throughout the day. Disappointed, I've had the counter for a year now and never had issues until now.
We’re sorry for the frustration here and appreciate your feedback. We have identified this issue and have resolved this error. You should now see the correct number on your Counter. As a reminder, please always ensure you are on the latest version of the app. If you are still having any challenges, please don't hesitate to reach out to supply@shopify.com.
The counter became useless after Shopify forced us to update the app.
1- The app don't reset when the watch hits 0:00, it just keeps adding numbers
2- We configured the numbers to exclude unpaid orders, but they are still being counted
3- Random ups and downs in the day
4- Refunds are not being counted. So if you sell $1,000 but refund $2,000, the app would still show you've sold $1,000
5- And the more important thing: WE CAN'T GO BACK to the old App, they removed it from the Shopify App Store.
If you have the Counter and are requested to update it: DON'T DO IT!
