Reviews (40)

Overall rating
1.8
Counts per rating level
  • 13% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 8% of ratings are 2 stars
  • 70% of ratings are 1 stars
July 29, 2025

The app doesn't reset the counter when the time hits 0:00. It just keeps adding numbers - The work-around is to load the app daily and change a setting for the numbers to update correctly.

CupsDirect
United Kingdom
4 months using the app
Shopify replied October 3, 2025

We’re sorry for the frustration here and appreciate your feedback. We have identified this issue and have resolved this error. You should now see the correct number on your Counter. As a reminder, please always ensure you are on the latest version of the app. If you are still having any challenges, please don't hesitate to reach out to supply@shopify.com.

August 6, 2025

It doesn’t work. It completely ignored the settings I configured for the counter and kept counting up, even when I hadn’t received any orders.

I tried reaching out to Shopify support, since it’s listed as their app, but the AI bot wouldn’t log the bug or connect me to a real person.

So I went back to the old counter app, which seems to be working for now.
https://apps.shopify.com/counter?locale=sv

Kokodoko Design
Sweden
24 days using the app
Shopify replied October 3, 2025

We’re sorry for the frustration here and appreciate your feedback. We have identified this issue and have resolved this error. You should now see the correct number on your Counter. As a reminder, please always ensure you are on the latest version of the app. If you are still having any challenges, please don't hesitate to reach out to supply@shopify.com.

July 8, 2025

I'm having the same issues as everyone else, the old app worked great. This new one is a pain. Every 1 order the counter goes up by 2. I have to reset it everyday. And it keeps flipping randomly throughout the day. Disappointed, I've had the counter for a year now and never had issues until now.

Posy Sage Design Co.
United States
28 days using the app
Shopify replied October 3, 2025

We’re sorry for the frustration here and appreciate your feedback. We have identified this issue and have resolved this error. You should now see the correct number on your Counter. As a reminder, please always ensure you are on the latest version of the app. If you are still having any challenges, please don't hesitate to reach out to supply@shopify.com.

June 18, 2025

I own 4 Shopify counters, 3 using the old app (works well) and 1 using the new (doesn't work at all).

Shopify refuse to let you use the old app, so you're forced to use the new app which doesn't work.

Check the other reviews, it's not worth buying the counter at the moment.

GoDashed
New Zealand
About 1 month using the app
June 17, 2025

It doesn't work, as others have stated. The main issue is that it does not reset at the end of the day. Seems like such a simple fix, yet Shopify doesn't care to fix it. Insane.

Coconut Pops
United States
24 days using the app
Shopify replied October 3, 2025

We’re sorry for the frustration here and appreciate your feedback. We have identified this issue and have resolved this error. You should now see the correct number on your Counter. As a reminder, please always ensure you are on the latest version of the app. If you are still having any challenges, please don't hesitate to reach out to supply@shopify.com.

August 7, 2025

Brand new, out of the box and I think it's possessed. I chose total sales, it jumps to 10. I've had 1, so where the heck does 10 come from?! I put it on last order number and it's correct at 1001. Just sitting here trying to figure things out and the possessed box jumps from 10 to 20. Uh...? I thought this would be a neat way to celebrate sales. Maybe I'll need to write my own code to use Smiirl's API. Such a disappointment after being excited for this to arrive.

Black Creek Works
United States
23 minutes using the app
May 21, 2025

The counter became useless after Shopify forced us to update the app.

1- The app don't reset when the watch hits 0:00, it just keeps adding numbers
2- We configured the numbers to exclude unpaid orders, but they are still being counted
3- Random ups and downs in the day
4- Refunds are not being counted. So if you sell $1,000 but refund $2,000, the app would still show you've sold $1,000
5- And the more important thing: WE CAN'T GO BACK to the old App, they removed it from the Shopify App Store.

If you have the Counter and are requested to update it: DON'T DO IT!

HypeCloset
Hong Kong SAR
15 days using the app
May 5, 2025

This new version of the app does not work. First the number was wrong and now the number on the counter keeps going up by 2 for every one sale. The old app was so great, I just set it and forgot about it and it worked!

Full Moon Fibres
Canada
26 days using the app
April 9, 2025

Ever since the new app dropped, the counter is ALWAYS incorrect. Whenever I get an order, the counter value decreases. I have to manually update it EVERY time. Which was not my expectation when I purchased the counter.

Rebellious Pins
United States
16 days using the app
June 16, 2025

Since I was forced to update my Tidbyt counter no longer works with Shopify.

Prohibition Soap
United States
3 months using the app