Shopify Email , 1.196 anmeldelser

Samlet bedømmelse
4,2
Antal pr. bedømmelsesniveau
  • 64 % af bedømmelserne er på 5 stjerner
  • 18 % af bedømmelserne er på 4 stjerner
  • 7 % af bedømmelserne er på 3 stjerner
  • 4 % af bedømmelserne er på 2 stjerner
  • 8 % af bedømmelserne er på 1 stjerner
20. december 2021

This is the first time I have sent email. I don't know why. The email I sent only has the title and can't see any content. I want to recommend our new products to customers, but they can't see the picture and can't click the button. I don't know how to solve it, and I don't know how to contact your staff.

Ebazor
Kina
Cirka et år bruger appen
Shopify svarede 21. december 2021

Hi, there. Thank you so much for taking the time to leave this great review and provide us with your feedback. We are sorry to hear you are experiencing this issue and would be happy to help out. I would recommend reaching out to our support team directly, so we can take a closer look into this with you.

You mentioned having some issues reaching out to our support team, so I would be happy to walk you through the steps. You can do this by logging into your store through the Help Center https://bit.ly/2AWw5VA, searching your question/issue, then selecting "continue" at the bottom of the page that displays the search results. Thanks again for your feedback! -Marty, Shopify Support.

28. april 2020

from the one hand? easy to use
from the other hand?
1. no automation
2. no option to import lists from different services
3. not feet for other languages than english (no option to translate some of the texts)
4. can't edit the footer text
5. no social media icons only links by text...
6. low amount of fonts

Zissu LTD
Israel
Cirka et år bruger appen
Shopify svarede 28. april 2020

Hey there!

Amy here from Shopify. I wanted to take a minute to follow up with you and thank you for your feedback. We love hearing from our Merchants with feedback that can help us to improve. I'm going to send you an email to open up the lines of communication here.

Amy l Shopify

23. november 2020

it's ok... shopify charges alot though makes it hard a business to succeed. If shopify cut down some costs it will be better thanks

Shenanigans Hairtique
USA
Cirka et år bruger appen
Shopify svarede 24. november 2020

Hey there!

Amy here from Shopify. I just wanted to take a minute to thank you for taking the time to leave us a review. Im going to send you an email to open up the lines of communication here so I can pass your thoughts on to my developers!

Amy l Shopify

27. september 2021

The product is quite raw. A lot of functionality is missing. Navigation is not user friendly. 1) It's impossible to segment audience based on the product purchased in order to create detailed marketing campaigns 2) There is no way to clean database, Shopify does not provide ANY bounceback emails details + reported as spam details. 0. 3) Usability of data display is questionable. Overview only shows data from 30 days. If I send emails every month I want to find the most successful email campaign - there is no way to do it. Just open each one, select the dates...etc

Video Presets
USA
Cirka et år bruger appen
Shopify svarede 28. september 2021

Hey, there. Thank you for taking the time and sharing this feedback with us! It is currently impossible to segment the audience based on the product purchased in order to create detailed marketing campaigns - this is correct but something we are looking at currently! We do not publicly provide bounceback emails details + reported as spam detail but this is also something we are looking into. Our live support team can provide these bounceback emails to our merchants, however. As for overview data, This is quite basic for all overviews, it is just a snapshot.
These are all fantastic points, some of which we are actively looking into, however, I would be happy to share this feedback with our developers for further consideration. Thanks again for your review! -Marty, Shopify Support.

26. november 2020

I can't completely rate the app until I actually use it. But i do like the fact that you can send mass emails all in one.

SavageBody
USA
12 måneder bruger appen
Shopify svarede 26. november 2020

Hey there,

Charlotte here from Shopify Support. Thank you for taking the time to share your review of the Shopify Email app with us. I am glad to hear you are liking the app so far!
I'm going to follow up with you in an email, to open up the lines of communication here so I can share some helpful resources to help get you started with email campaigns, and answer any questions you may have about the app.

Best,
Charlotte | Shopify

Redigeret 4. december 2020

Needs more Email Templates. Very Basic! Too Basic! not enough options. page works great very easy to work and manage just needs more template options and colors also the header you can't change the font

Winkbykamice
USA
9 måneder bruger appen
Shopify svarede 7. december 2020

Hey there,

Charlotte here from Shopify Support. Thank you for taking the time to share your feedback with us. Our team is consistently working to improve the app and add functionality to suit our merchants needs. I'm going to follow up with you with an email, to open up the lines of communication here, so I can provide your feedback to my team.

Best,
Charlotte | Shopify Support

2. december 2021

Email automations aren't available for this app? How can I sent an email to a certain customer? Or it's not possible?

Sleep&Go
Ukraine
9 måneder bruger appen
Shopify svarede 6. december 2021

Hi there. Thank you for taking the time to leave this review and share your feedback. Shopify Email is primarily intended to create email marketing campaigns and send them from Shopify directly. That said, if you are looking to send a specific customer an email, I would recommend simply doing so from the "Customers" section of your Shopify admin. Here is a guide https://bit.ly/3qmlEQR that will walk you through how to do this. Thanks again! -Marty, Shopify Support.

Redigeret 12. juni 2021

This app divides emails into batches so that they might take up to 72 hours for all of them to be sent out. It completely ruined my product launch because my email subscribers were expecting to receive an email at a certain time to order one of my limited edition items. Now half of them haven't even received the email, and they've been waiting for weeks.

Maarit Hänninen
Holland (Nederlandene)
9 måneder bruger appen
5. februar 2021

Design options or templates are very very limited. Difficult to make changes to the way the email looks.

espeyewear
USA
9 måneder bruger appen
Shopify svarede 12. februar 2021

Hey!

Amy here from Shopify. I appreciate you taking the time to leave us a review. Im going to send you an email so we can chat further and I can gather information to send to my developers.

Amy l Shopify

8. juli 2020

Not sure if I'm using the app wrong, but it only imports 690 of the 2200 people on the customer list, despite stating that there is no limitation on the number of subscribers.

Alpine Princess
Slovenien
8 måneder bruger appen
Shopify svarede 20. juli 2020

Hey there,

Claire here from Shopify. Thank you for taking the time to share your feedback with us. Our team are consistently working to improve the app and add functionality to suit our Merchants needs. The app should allow you to email all of the customers who have subscribed to your email list. I'm going to follow up with you with an email to open up the lines of communication here so I can help you further here.

Claire l Shopify