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Amazing app. Saves us alot of money versus using something like mailchimp. Wish there was a way to add emails via HTML only.
Thank you so much for writing your review and I'm delighted to hear that the Shopify Email app has saved you money. We appreciate you taking the time to share your feedback and I'll be sure to pass it along to our developers. -Mac, Shopify Support
The app itself is easy to use and gets the job done. However since we do customisation, a personalised product image is created before the client is about to place an order.
In other abandoned cart apps, like Klaviyo, this customised image can be sent to the client (instead of the regular product image), so they are more likely to recover their cart.
Shopify Email does not. While Shopify support told is this is possible, "we just need to manually code it ourselves", we went ahead and paid a developer to code it for us, only to find out it does not allow us to pull this customised image.
So we spent hours setting up our flows, paid a developer a hefty sum to set up the customised product picture integration, only to find out it doesn't work. Great. Thanks Shopify.
Hey, there! Thanks for taking the time to leave a review. I understand your experience with the app wasn't satisfactory due to the inability to add the personalized product images to the abandoned cart recovery emails. Since this is the case, I'll make sure to share this as a feature suggestion with our app developers. We appreciate your feedback! -Summer, Shopify Support
Really Like the ability to connect to the database from Shopify store, formatting is super simple, would like to see improvements such as adding collections, Social Icons that can be added to the footer and ability to add GIFS
This App is good, easy to use, and thanks Shopify for making our lives better,
was using paid email Apps before but this is Shopify Original App and you can't go wrong with this App, a Happy Store Owner.
Was an amazing free app while it lasted. Easy to navigate! However, just recently it has been heavily compressing images uploaded through the email. I used to have fine crisp images, now they are so blurry. Hopefully I can find another email editing app.
Thank you for getting in touch and letting us know that you've come across this issue with heavily compressed images. We’re happy to report that we isolated the issue and have now fixed it! - Clare, Shopify Email
I love this app. I makes marketing so much easier. Just a click of a button and all your fonts, logos, and colors are all there. Choose a template you feel is right and bam! You’re all set!
I just started looking into the email app and I setup the New Arrivals template. Looks fine on PC, but the mobile version is really bad. Narrow columns of text with words broken up. How can a seller be expected to send that to a customer?
Am I missing something?
Thank you for taking the time and writing this review. We certainly appreciate how it can feel to discover issues using the app. We’re happy to report that we isolated the bug that was causing formatting issues on mobile and have now fixed it. - Clare, Shopify Email
Easy to use, but I'm not gonna lie, the customization options are horrible and very limited. There's no way to make your campaigns eye-catching, and they always turn out looking incredibly dull because of the rigid personalization features. It's very blocky. It kind of defeats the purpose of having a newsletter, especially when it's supposed to draw customers in. It just comes off looking very cheap.
Hey there, Sugoi Styles. Thanks for taking the time to leave us a review for Shopify Email. We appreciate the feedback you've provided us here. We're always looking to improve our product offerings, and we're always updating Shopify Email to make it a great option for folks looking to create effective marketing campaigns. Feedback like yours helps us achieve a better product - so I'm happy to share your review with the team so they can consider the sentiment you've shared. Regardless of what option you decide to go with for email marketing, I wanted to provide you with a resource on building great newsletters for your customers. You can access that resource using this link here: https://bit.ly/3YSlAJx. Thanks again! -Imogen, Shopify Support
I thought the app worked well till I decided to run reports. Reports showed no info for me apart from the fact that everything was 0: 0 emails reached, 0 emails opened, etc.
Is there a problem with the app?
Hi, there. Thank you for taking the time to leave this review, we are sorry to hear you experienced this issue. It is tough to determine if there was an issue with your campaign activity or if this could be just a delay for the metrics to appear since it can take several hours to send full information.
This is referenced in our Shopify Email FAQ guide here: https://bit.ly/3d3a7jx. Therefore, I would recommend reaching out to our support team directly https://bit.ly/2AWw5VA so we can take a closer look into this with you. Thanks again for your review! -Marty, Shopify Support.
very confusing in use
I have received more than one complaint of email abuse due to the settings being so challenging for me.
I obviously did not use this well but am done with it
Thank you for your review and feedback. If you are having issues with the app, please reach out to our Support Team (https://shopify.link/qL3P) for further help! -Emily, Shopify Support