Shopify Email

I used this app to help me send emails to my email subscribers. I really helped me out, it was a bit tough to figure out what to do to send the emails out, but the help center assisted with that part.

I like it but it would be better if it have a graphic about abandoned cart.
It would also be amazing if the emails could be modified with more options.

Very easy to use!!!! You don´t need to be an expert in code or similar... just a simple user can do it in seconds! Great job and thanks!

This app is cheap and so are the delivery of my emails. I sent out a email blast for Blackfriday and the app decided to stop after 50% and tells me that it stopped because there where some peoples that did unsubscribed. Also it's reporting feature is extremely cheap only sending info and clicks but no results like add to carts or sales. As I said cheap yes but this does more damage to our brand than help.

Excellent email system and really easy to use, and cost effective. So ideal to be able to just pick products and then make cvhjanges to text etc - really versatile.
A couple of things could be improved, the system only allows a certain amount of emails each week which can be annoying if you have an urgent one to get to all your contacts, ansd you've already used up the quota. Also would be great if we could see who has actually clicked on the email like the info that Mailchimp give you.

Really bad experience. Basically at some point of time no email started going through. Shopify would send out 5% and stop sending. I wrote to support. They've recommended sending to the "most engaged" latest customers. This did not work. Open rate was next to thing. They've send learning me videos. Nothing worked. The reason turned out to be lack of basic functionality, which would lead to your email list getting slowly poisoned. Shopify does not allow you removing bounced emails or the ones that mark you as spam. At some point of time your email database becomes filled with old emails that cannot get delivered. This leads to lower delivery rates as email systems start to think you are spamming. Then Shopify will see that your open rates are low as you get into spam folders, etc nad Shopify stops sending out emails. The solution has been to install a One Email marketing app. Segment my list into 1k segments. Constantly talk to One support as my sending would get blocked due to high complaint/bouncedback rated ....it took me just a month to clean my emails out. I've tested sending emails after this on Shopify and omg - 30% open rate and it's all delivering. To sum up: poor customer service, 100% lack of knowledge, no solution to the issue - basically "figure it out yourself". What can Shopify do about it? Allow clients to unsubscribe bounced emails and whoever has marked your messages as spam. This will leave email list clean and healthy. Simple.

This is the first time I have sent email. I don't know why. The email I sent only has the title and can't see any content. I want to recommend our new products to customers, but they can't see the picture and can't click the button. I don't know how to solve it, and I don't know how to contact your staff.

it is very helpful, very easy to automate your create your email automation to increase your customer experience.

I love the pre-drafted email campaigns. They have given me good ideas and I only have to modify them slightly. I love the email templates with product sections and the ability to add bold eye catching colors in the background. The analytics coming back via reporting is very helpful. I wish it was a little less labour intensive to quickly go in and make a modification to the email body without having to reschedule the campaign again. It is like starting over and is inefficient. There are always tweaks that you think of after you have scheduled the email and it is waiting in the pipeline or I may think of going back in to tweak a deal we are offering etc. so a little more flexibility to do that would be very helpful. Also, it would be extremely helpful to be able to delete a customer group as my groups are getting a bit cluttered and I made some blunders when I first started using these so would be nice to be able to clean them up and also order/sort them. Thanks you for a great app!

Unfortunately I believed Shopify's marketing and thought this was a great free (or certainly very cheap) alternative to mailchimp, omnisend etc. It's not. It was clearly programmed on the fly and it is totally unsuitable for a modern store which uses multichannel marketing or sales. Online instructions are useless and most support people do not understand this app.
The BIGGEST problem is that you can only send emails to customers who have subscribed on the Shopify store. You can import customers from other email marketing databases (or your old Shopify store which you replaced with a new one) but Shopify email wont let you send emails to them because they didn't subscribe on this exact store. No doubt they will blame GDPR rules but everything I did was in compliance. In reality they probably cant be bothered to build something decent (which is a massive shame because I would have paid for it!).
I have just wasted a full 2 weeks moving from Omnisend to Shopify email. When emails wouldn't send Shopify blamed bouncebacks so I spent money and time cleaning a pretty clean database, then they blamed something else. Eventually someone actually understood the product, took a proper look at the screenshots I sent and told me the truth. It took 2 weeks during which time I launched a new product and didn't fully market it. Now I will have to subscribe with Omnisend again. Shopify could not care less.
Don't go near this product with a long barge pole if you are used to using a quality email marketing platform.
I don't know about you but the Shopify of old where they cared about their customers and couldn't wait to understand and meet customer requirements seems a very long time ago.
A very disappointed Shopify usage who used to be one of their biggest fans
Rachel