Shopify Email

It's a GREAT app to send basic newsletters, however, for 5 stars it would need to have additional features like i.e. the option to insert responsive grids, more fonts and custom fonts. Other than that we are very happy that we can use a stable and safe app that is very easy to use. Thank you Shopify for enabling us to not have to use 3rd party apps.

The app keeps shutting down while using the editor. This app is nog usable for me. I haven't even started an emailcampaign because of the bugs

I used this to send out a marketing email to my customers. It was fine to set up although I needed help to add something to my DNS setting because test emails weren't going through which is weird because Shopify is my host. Unlike Mailchimp though you can't do anything more after sending it. You can't see who opened the email and send them further marketing, nothing. I'll continue using Mailchimp until Shopify actually starts to take this seriously because right now it's just not very good.

Similar to other review Installed it on 4 different stores and have followed the just met with the same message "Shopify email will be available soon". Why announce that it's released to everyone if it's not?

Not sure if I'm using the app wrong, but it only imports 690 of the 2200 people on the customer list, despite stating that there is no limitation on the number of subscribers.

Do not work with ICloud, mails do no get sent to customers. I contacted shopify for that but no answer ...

I have been using this for 6 months now and it has NEVER sent more than a handful of emails despite lots of unuseful techno wizard explanations from shopify help. I have a list that is 98% opted in and their solution is to segment the list further. This is not something my business naturally does as it is very niche and there is no key data in which to do this other than alphabetically.

I discover from the help that although the app allows you to send 10,000 emails a month, you cannot send more than 1,000 per day. So if you have a list of 7,000 and want to send one email to all per month, you have to import seven different lists as the shopify app doesn't allow segmentation into groups of 1000.

Definitely something to be aware of.

There is potential here but it's a little bit too basic. They have literally a handful of templates and right now they're all about Black Friday. Small business owners like me like to have some content already created (welcoming new subscribers, product launch etc ) to take the guess work away because I don't have time to exist already. This is an app with good intentions but it has a long way to go.

I used this app to begin my marketing emails. It's so convenient to have this service built in (as it wasn't offered before). I just scheduled my first campaign and look forward to see how it performs. I would like to see more editing features offered in this service. Currently I can only make simple layouts with little editing abilities, but hope to cancel my other email marketing service and just all my marketing consolidated in my shopify account.. which I think is a HUGE plus.

I would strongly advice AGAINST using this app, especially if you're coming from another email marketing service. It lacks basic features and is unreliable. As a backstory - we do not require registrations on our website to place an order and sometimes people misspell their email addresses. This will result in hard/soft bounces from this app. If you reach the limit of 5% bounce rate (which if you have used another marketing service before and have a substantial subscriber base is almost guaranteed) the campaign will FAIL. What that means is that a small portion of the subscribers will receive the email and the rest will not. This happened to us and we only had 5000 subscribers of which just the first 950 emails were delivered. We contacted support and there was nothing they could or wanted do about it. That lead to lost revenue, because we expect 6-8% conversion rate from those emails. We can't even use our previous marketing service since the people who already got the email (those 950 subscribers) or their mail services are highly likely to mark it as spam now if we try to resend. So we're stuck in limbo and our holiday sale campaign (at least as long as email marketing is concerned) is ruined.