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I love it, it automatically added my current discount! I just wish there were more templates and more options.
The email builder can feel a bit wonky. For example it often gets no result when searching for a collection to add to a link and when you try to add a section using the "+" button next to a section it always gets added at the bottom of the page so you then need to reposition it. There's also a glitch that kicks you out of the editor and back to the main app page which happens pretty often. There's been no new updates since I original posted a review in May 2022 and the issues are still there. I'm reducing the star rating because it looks like Shopify won't be updating regularly. Would also be good to be able to have a "Show email in browser" button in emails.
Thank you for taking the time to write your review and I'm glad to hear that you've made use of Shopify Email to connect with your customers. We appreciate the feedback that you've shared with us here and I will be sure to communicate your comments to our development team. -Victor, Shopify Support
I LOVE shopify! As a new business owner it is very user friendly with tons of awesome features. Definitely set up to help you and your business succeed.
Amazing for free/little cost. But some more customization freedom would be PERFECT!!!!! Sometimes I want to go back to my paid service because of it, but Shopify Email does almost everything the paid one does. 9/10!
I just sent an email campaign out for the first time in a long time and the system was soooo much easier to use! I love the upgrades and features. I will use this more often because of the flexibility it allows.
Worst app i've ever used. It keeps sending out an automated email to my customers post purchase that I did not authorize! Even when I delete this app it keeps sending them out. Please stop sending automation emails!!!!
Hi there. Thank you for taking the time to leave your feedback. I'm sorry to hear that you've had a negative experience using Shopify Email. To confirm, are you referring to the email confirmation that customers receive after placing an order? If you haven't done so already, I'd encourage you to connect with our Live Support so we can take a closer look: https://bit.ly/2AWw5VA. - Blair, Shopify Support
I had a hard time using. For exemple there is no way to found how to automate a personalised name for each client of my list. I had also some trouble importing from my list from a .csv file even when using shopify .csv template.
Hey there!
Claire here from Shopify Support. Thank you so much for taking the time to leave us a review. I'm really sorry to hear of the struggles you were facing with getting the Shopify email app working for you.
I would love to talk to you further and better understand the issues you were facing to see what we can do on our end. I will send you an email to open up that line of communication!
Claire - Shopify
love this! so easy and genius. I think we just might send more emails now that this is so easy. and free!
- thank you
Abandoned checkout automation does not support multilingual features, so all the customer get the email only in one language and it is not translated in each customer's language. THIS IS CRAZY!
Why are you still not supporting multilingual websites?
Shopify Multilingual API has been out for 2 years and this is a native application from Shopify.
You are pressing shopify store owners to use the new marketing automations (abandoned cart, checkout, product page, welcome email...) but still all the template sections inside the Shopify Email creator are only available in one language (the main one).
With the actual situation, we can not use the new automations, we can not use your sections, basically everything is not usable.
I have been waiting and waiting, but still nothing from shopify, no feedback.
Thank you for writing your review and for providing us with your feedback on how Shopify Email can be improved. I can understand completely why having more language and translation options would be helpful for your business, and I will be sure to pass your comments onto our development team for review. We appreciate you taking the time to get in touch. -Victor, Shopify Support
After Mailchimp revoke I was looking for such App for Email marketing. Shopify's solution is small, compact, and perfectly suitable for small stores and small lists. If you don't have very specific requirements then Shopify Email gets work done nice and clean. I also like the simple drag and drop email designer.