Shopify Email , 1 014 avis

Note globale
3,8
Nombre d’avis par note
  • 63 % des avis sont des avis à 5 étoiles
  • 17 % des avis sont des avis à 4 étoiles
  • 7 % des avis sont des avis à 3 étoiles
  • 4 % des avis sont des avis à 2 étoiles
  • 9 % des avis sont des avis à 1 étoiles
13 septembre 2023

Look y'all...this is a free app. I'm so appreciative that I'm not spending $175/mo for an unamed confusing email marketing system that also is weird and clunky. The simplicity of this app is it's charm and it's thorn. Do I wish I could adjust padding (PLEASE, yes) Did I increase my abandoned cart and browse conversion rate to almost 30% since using it for a couple months? (also yes) I create lovely images in canva, pop them into an image block and go on my way. It works, it's free and saving me $175+ monthly. Thats 5 rings I don't have to make and sell every month. Thank you!!

HAWKHOUSE
États-Unis
Environ 2 ans d’utilisation de l’application
20 novembre 2023

Love it! Would be nice to have an email list validator to clean up our list. Or a theme template to ask if people still want to be on the list. Basically a way to clean the email list for better deliverability. Thank you!

GARÇON
Canada
Plus de 3 ans d’utilisation de l’application
17 novembre 2023

Simple and effective solution. Needs more in depth analytics and features. Otherwise, it gets the job done very well.

MostraCoffee
États-Unis
12 mois d’utilisation de l’application
19 septembre 2023

Ease of Use:
What I love most about this app is how easy it is to use. Even if you're not tech-savvy, you'll have no trouble getting the hang of it

Favor Graphics
Viêt Nam
Plus d'un an d’utilisation de l’application
13 octobre 2023

What is happening with Shopify Email? All test emails look horrible- they are either with extremely small text compared to what I set up, or some photos slip away from where it's supposed to stay, or some texts stick too close to other texts. I contacted their online support, but not very helpful. Very frustrating.

EART-GUITAR
Chine
Plus de 2 ans d’utilisation de l’application
Shopify a répondu 17 octobre 2023

Hi there. Thank you for taking the time to leave your feedback. I'm sorry to hear that you're experiencing some trouble with the Shopify Email app. Could you please share a bit more information on what was advised to you? If you haven't done so already, I'd encourage you to follow up with us directly (https://bit.ly/2AWw5VA) for further investigation. - Blair, Shopify Support

21 septembre 2023

We love the overall simplicity and useability of the native Shopify Email app. The sync from branding saves a bunch of time so you don't have to reconfigure that multiple times. 10,000 emails per month is plenty for us right now!

The only thing preventing me from giving this a 5 star is being forced to use the same email address as setup in the store. I know it's convenient since it is all synced from the main settings of the store, but if I can sync the branding and then change it why can't we sync the from address and change it if desired?

Apocalyptic Rations
États-Unis
5 mois d’utilisation de l’application
Shopify a répondu 26 septembre 2023

Hi there. Thank you for taking the time to leave your feedback, we truly appreciate it. We can completely understand the benefit of having that as a feature for the app. I've gone ahead and shared your feedback with our developers to consider in future updates. - Blair, Shopify Support

11 novembre 2023

I cannot load the email app to edit my emails in a VERY important workflow. Every time I click the email app or try to edit an email from the workflow, the webpage just hangs. Why is this so poorly implemented when it's such an important feature to this service? You guys really need to improve this, I'm seeing reviews of the same problems from 2020, it's nearly 2024. Fix this.

Modern Yoyos
États-Unis
7 mois d’utilisation de l’application
Shopify a répondu 13 novembre 2023

Thank you for taking the time and writing this review. We certainly appreciate how it can feel to discover issues using the app and want to do what we can to isolate the problem you're experiencing. I'm going to follow up with you via email to get some more information so we can identify the issue. - Clare, Shopify Email

22 septembre 2023

I have been using this for 6 months now and it has NEVER sent more than a handful of emails despite lots of unuseful techno wizard explanations from shopify help. I have a list that is 98% opted in and their solution is to segment the list further. This is not something my business naturally does as it is very niche and there is no key data in which to do this other than alphabetically.

I discover from the help that although the app allows you to send 10,000 emails a month, you cannot send more than 1,000 per day. So if you have a list of 7,000 and want to send one email to all per month, you have to import seven different lists as the shopify app doesn't allow segmentation into groups of 1000.

Definitely something to be aware of.

Stickers4Walls
Royaume-Uni
8 mois d’utilisation de l’application
Shopify a répondu 26 septembre 2023

Hi there. Thank you for taking the time to leave your feedback, we truly appreciate it. We can completely understand the benefit of having that as a feature for the app. I've gone ahead and shared your feedback with our developers to consider in future updates. - Blair, Shopify Support

4 novembre 2023

Emails getting send out late.. up to 24hrs of delay.. horrible. Not only useless, it's actively frustrating customers. Fix this people!

Percalada
Allemagne
Environ un an d’utilisation de l’application
Shopify a répondu 6 novembre 2023

Hi there. Thank you for taking the time to leave your feedback, we truly appreciate it. I understand you have some concerns about delays in your emails being sent out when using the Shopify Email app. If you are sending more than 1000 emails out, then your emails may be sent in batches. This is to help reduce the risk of the emails being flagged as spam. If this isn't the case however, I'd encourage you to connect with our Live Support: https://bit.ly/2AWw5VA. - Blair, Shopify Support

1 septembre 2023

I truly stood by Shopify emails vs an email app. I would even refer our friends to Shopify emails instead privy or klaviyo. Since the 4th of July all of my emails have been failing. I have followed every step Shopify customer service has asked me to do and it still does not work. Because of this our sales have decreased and it has been a headache.

I feel like shopify made a ton of updates this summer to the interface and email sales channel and I just wish it would go back to normal.

Unfortunately I am going to be switching to a third party for our email campaigns.

Sunkissedcoconut
États-Unis
Plus de 3 ans d’utilisation de l’application
Shopify a répondu 8 septembre 2023

Thank you for taking the time and writing this review. I can certainly appreciate how frustrating issues with your email deliverability can be. We took a closer look into your account and previous support interactions with our deliverability specialists in order to troubleshoot the issue and have detailed next steps. I'll reach out with an email directly to summarize in case you have any follow up questions! - Clare, Shopify Email